Operation Manager, Therapy Team

3 weeks ago

Montreal, Canada Dialogue Full time

What you’ll be doing

: 

Team Leadership: Provide strategic leadership to the Therapy Team of +80 mental health practitioners across Canada, and fostering a positive and collaborative work environment.

Operational Oversight:

Develop and implement operational policies and procedures to ensure the efficient delivery of therapy services. Collaborate with other departments to streamline processes and optimize overall organizational efficiency.

Resource Management:

Manage the allocation of resources, including staffing, equipment, and facilities, to support the Therapy Team's objectives.

Quality Assurance:

Implement continuous improvement initiatives based on feedback, industry best practices, and performance metrics. Maintain and ensure the 24h access to Dialogue mental health services by optimizing our operations and processes

Client Relations:

Collaborate with the Business Development team to enhance client relations and identify opportunities for service expansion. Audit and improve the patient experience through continuous feedback to develop our scope of practice

We'd love to hear from you if you have:

Proven experience in a leadership role with a minimum of 3 years of relevant experience. Excellent communication and leadership skills Demonstrated ability to manage ambiguity and uncertainty Demonstrated ability to make strategic decisions that align with organizational goals and objectives. Experience within healthcare or therapy services industry (Asset)

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team. We’ve got you covered

A fully funded benefits plan, including a wellness reimbursement program  Unlimited access to a variety of Dialogue's programs for you and your immediate family 4 weeks of vacation, 9 wellness days and 1 paid volunteer day  A flexible schedule and a hybrid work approach An allocated budget for continuous training Short and long-term incentive plans, including restricted stock units (RSUs)  An optional parental benefits program

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