Service Owner

4 weeks ago

St Albert, Canada Randstad Canada Full time
Are you ready to shape the future of government services in Alberta? We're seeking a skilled and experienced Service Owner to join our Edmonton government client on an initial 12-month contract. As a Service Owner, you'll collaborate closely with program areas, managing the intricate web of business processes essential for efficient government service delivery. Your expertise in agile methodologies, user-centric design, and modern IT practices will drive projects forward, ensuring successful outcomes and user satisfaction. If you're passionate about innovation, user empowerment, and making a tangible impact in public service, we want to hear from you. Apply now and be a part of reshaping government service delivery for the better.

PLEASE NOTE:

• This is a part time role (min 20 per week)_
• Only job seekers already located in Edmonton, AB will be considered for this role.

Advantages
• Influence the future of government service delivery in Alberta.
• Lead projects that directly impact citizen experience and government efficiency.
• Collaborate with cross-functional teams in an agile environment.
• Drive innovation and continuous improvement in service design and delivery.
• Play a key role in shaping policies and procedures to meet evolving user needs and regulatory requirements.

Responsibilities
• Provides solutions for core challenges and problems, and creates opportunities based on data and evidence.
• Determines the future goal of projects ("service vision"). - Participates in field work and user research as part of a cross-functional agile team.
• Advocates for user needs, along with other members of a cross-functional agile team.
• Understands the different phases of service delivery and is able to contribute to, plan, and manage these stages.
• Ensures delivery of a successful product or service.
• Manages competing interests.
• Manages a service, product, or process through the delivery phases, including ensuring improvement of the service, product or process over these phases where possible.
• Ensures the project will meet user needs and are accessible to all users.
• Prioritizes user stories for each work sprint, and accepts user stories when complete ("definition of done").
• Provides a connection between multidisciplinary business areas and stakeholders.
• Manages communication to improve transparency, share information, and set expectations.
• Ensures compliance with policies and procedures and completion of all necessary documentation.
• Focuses on achieving outcomes such as measurable improvements to employee experience, costs savings, or red tape reduction.
• Accepts work as done and approves milestone delivery by service providers and vendor teams.
• Ensures the necessary business processes are followed and participates in managing projects, including acting as a point of escalation for delivery teams.
• Identifies and mitigates risks.
• Communicates the benefits and status of the projects.
• Maximizes use of the digital service.
• Shares responsibility for the successful completion and continuous improvement of the service, product or process with the program area.

Qualifications
Mandatory

• 5 years experience documenting business processes, procedures, standards and guidelines.
• Five years experience independently performing activities related to developing and releasing Requests for Proposals (RFPs), Negotiated Requests for Proposals (NFRPs), Requests for Quotes (RFQs), Requests for Information (RFIs), negotiations, evaluation, supplier feedback, and contract execution
• Five years experience in the Government of Alberta Domain environment or an environment of equivalent size and complexity.
• Five years experience working in specific streams: HCM, Finance, and Payroll

Desired

• 5 years experience in developing, implementing, and operating Information and Data Management frameworks.
• 5 years experience with leadership, organizational, planning, estimating and communications.
• 5 years experience working within an agile development environment.

Summary
Join our client and be at the forefront of transforming government service delivery in Alberta. If you're ready to leverage your expertise, drive innovation, and make a tangible difference in the lives of citizens, please apply directly to this job ad or reach out to your Randstad Digital representative immediately

P.S. Don’t forget that when you update your profile on Randstad.ca it helps us find you faster when we do have roles that match your skills So even if this role isn’t for you please update your profile so we can find you

We look forward to supporting you in your job search

Good luck

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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