Frontline Supervisor

This is a great opportunity to join an organization that is committed to ending homelessness and improving the lives of the most vulnerable in our community.

We offer a range of benefits including health and dental care, three weeks of vacation time, paid sick time, and a pension plan. We also offer excellent in-house training covering all aspects of working with our clients and other core skills and are committed to providing our staff with a wide range of learning and development opportunities.

The Shelter team values a relationship-based approach to working alongside people who are unhoused or vulnerably housed. We believe that every interaction matters. We are looking to recruit a Frontline Supervisor who brings an understanding of supporting a dynamic team in a busy environment and has an appreciation of the varying needs of the people we serve.

The Frontline Supervisor is a keystone in our Shelter support team. As one of the Frontline Supervisors, you will work with your supervisor team to: plan and assign tasks, delegate, monitor work assignments and staff performance, provide feedback, and ensure client needs are met. This position ensures proper flow of communication between sites and your supervisor team, supports follow up with emergency services and others as required. As a Frontline Supervisor you will be responsible for overseeing the frontline operations and safety of the site throughout your scheduled shift.

We are looking for an individual that has a proven ability to respectfully supervise assigned tasks and to effectively manage a myriad of tasks and decisions that occur on shift. Someone with the philosophy, energy, and leadership skills to collaborate and succeed. You will also bring sound understanding of the support needs of people struggling with low income and complex health and housing needs.

The successful candidate will lead by example in promoting a culture of health, safety, and well-being of individuals by ensuring that site specific guidelines and all health and safety policies, standards, regulations, and practices are implemented and complied with by program participants, staff, and visitors. Above all we are looking for a motivated, committed individual who has a genuine desire to support people and meet them where they are at.

Qualifications

Degree or certificate in the social services field or the equivalent education and experience. Three (3) to Five (5) years of experience in a supervisory role which includes experience in: Direct oversight of the day-to-day operations of the site. Performance evaluation including ongoing coaching and feedback. Providing direction and delegation of tasks. Experience supervising in a unionized environment. High level of professionalism and integrity.

Requirements

Emergency First Aid with CPR Level C. Complete the Ministry of Public Safety and Solicitor General Criminal Record Check. Class 5 Driver's Licence with a clear driver's abstract. 

Job Information

Hourly Wage Rate  $33.77 - $38.77.
Work Location  535 Ellice Street - Rock Bay Landing. Work Days  Thursday, Friday, Saturday & every other Wednesday. Work Time  2:00pm to 12:00am.
Weekly Hours : 35. Union:  BCGEU. Benefits : Eligible for 100% employer paid benefits. We offer  comprehensive extended health and dental plans . Job Type  Full time - Permanent.

Portability  

Candidate upon hire may be eligible to transfer the hours worked with other Community Social Services Agencies under the Retention and Portability memorandum. Some restrictions may apply.

As of November 1, 2021, Cool Aid requires that all its staff are fully vaccinated (7 days past their second dose of vaccine) against COVID-19. If you are offered employment, it will be contingent on you providing proof of vaccination prior to your first day of employment. If proof of vaccination is not provided, the offer of employment will be rescinded.

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