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Member Success Representative
4 weeks ago
What you’ll be doing
: Assisting members in managing their dialogue account (e.g., password recovery, eligibility, account migration, etc.) Effectively and appropriately handling customer queries in order to increase customer loyalty Acting as a voice of our members by providing valuable insights into our product, customer success and medical teams Building relationships and trust with members through open and interactive communicationWe'd love to hear from you if you have:
You have a college or university diploma You love to be client-facing and demonstrate ease in building positive interpersonal relationships You have exceptional communication skills spoken and written combined with executive presence You are very detail-oriented and impressively resourceful You are comfortable managing various tasks and solving problems in a timely and calm manner You have experience working in customer service, communication, sales or any related experienceAt Dialogue, your well-being is our priority
Taking care of others also means taking care of our team. We’ve got you covered
A fully funded benefits plan, including a wellness reimbursement program Unlimited access to a variety of Dialogue's programs for you and your immediate family 4 weeks of vacation, 9 wellness days and 1 paid volunteer day A flexible schedule and a hybrid work approach An allocated budget for continuous training Short and long-term incentive plans, including restricted stock units (RSUs) An optional parental benefits program-
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Montreal, Quebec, Canada Dialogue Health Technologies Inc. Full timeYour role as Member Success AdvocateReporting to Alice Brovkin, Manager, Customer Success, the mission of the Member Success Advocate is ensuring the satisfaction of our beloved customers and members.What you'll be doing: Assisting members in managing their Dialogue account Effectively and appropriately handling customer queries in order to increase customer...
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