Customer Success Representative

7 days ago


Montreal, Quebec, Canada LGM Financial Services Inc. Full time
Êtes-vous un "Superstar" bilingue qui est attentif aux besoins de vos clients et qui est passionné par le service de qualité?

Aimez-vous aider les autres, être la voix du client et travailler dans un centre de contact au rythme accéléré?

Cherchez-vous un environnement de travail dynamique qui vous encouragera à apprendre et à réussir?

Êtes-vous passionné par la contribution à la communauté et souhaitez trouver des collègues qui partagent les mêmes valeurs?

Souhaitez-vous travailler pour une entreprise établie et florissante qui vous aidera à développer votre carrière tout en vous offrant des avantages et des bénéfices dès le premier jour?

Venez vous joindre à la famille de l'Expérience client

Les avantages

Un régime de rémunération compétitif incluant:
REER (ne nécessite aucune contrepartie de votre part)

Une prime à l'achat d'un véhicule pouvant aller jusqu'à 300 $ par mois (pour les marques que nous représentons)

100 % des avantages sociaux payés par l'entreprise et 600 $ pour la santé et le bien-être

4 jours payés pour les activités de bénévolat

Et bien plus encore

À propos de LGM


LGM est l'une des Sociétés les mieux gérées du Canada et un leader national dans la prestation de services de garanties, de financement et d'assurance à l'industrie automobile canadienne.

Depuis 1998, LGM fournit avec succès des produits de qualité et mène des programmes de formation avancés.

LGM a ainsi établi des partenariats avec les plus grandes marques, notamment BMW/MINI, Kia, Mazda, Hyundai, Volvo, Jaguar/Land Rover, Polestar, Motorrad et Mitsubishi Motors.

Come join our Customer Experience team

The job:


The Customer Success Representative is responsible for providing exceptional and best-in-class service and successful outcomes for all LGM customers (dealership staff, consumers/contract holders and third parties).

Offering customer-centric support across LGM Products, Policy Management and Administration processes, Online Tools and Sales activities (dealer/inside sales and renewals), the Customer Success Representative plays an important role in helping to uphold LGM's Service Level Agreements and departmental Key Performance Indicators.


Key Responsibilities:

  • Provide exceptional customer service via telephone, written and live correspondence channels to customers who have purchased or who wish to purchase LGM products as well as dealerships selling LGM products
  • Maintain an understanding of LGM products and processes for each OEM, as well as GuardTree and Business Development Center products, in order to provide relevant guidance and support to all customers when necessary
  • Liaise with Finance t, Technology, Product and other Customer Experience teams as required to drive through First Contact Resolution on all reported issues/queries
  • Liaise with the Sales and Business Development Center teams as required to support sales activity and ensure a global view of dealer activity is provided
  • Provide technical support to our sales partners and online customer base (i.e. GuardTree) regarding any system issues or outages
  • Take an active customer service role in providing product, process, and customer feedback to feed into annual product revisions and program reviews
  • Act as a guide to assist and train relevant LGM and GuardTree customers with selfserve tools in order to boost usage of online methods
  • Handle difficult calls and contacts effectively in order to reduce escalations.

Required Skills:

  • Fluently bilingual both written and spoken (French/English)
  • Strong communication skills (oral & written)
  • Excellent organizational and time management skills
  • Excellent attention to detail
  • Effective and efficient at multitasking
  • Courteous and professional telephone manner
  • Proficient with MS Office suite of products
  • Ability to remain selfmotivated
  • Exceptional customer service and administration skills
  • Tactful negotiator
  • Creative Problem Solving Skills
  • General automotive or dealership knowledge, including current industry standards, sales approaches, vehicle registration and postsales understanding

Education:

  • Postsecondary education an asset
  • Willingness to complete requisite licensing programs as required

The perks:

Competitive compensation package including:
RRSP (requires no matching from you)

Vehicle incentives of up to $300 per month towards a vehicle (for one of the brands we represent)

100% Company paid benefits plus $600 Health & Wellness Spending Account.

4 paid days for volunteer/giving back efforts.

And more

About LGM


LGM is one of Canada's Best Managed Companies and a national leader in providing warranty, finance and insurance services to the Canadian automotive industry.

Since 1998, LGM has been successfully supplying quality products and leading training solutions and has partnerships with leading brands including BMW/MINI, Kia, Mazda, Hyundai, Volvo, Jaguar/Land Rover

  • Montreal, Quebec, Canada HealthHub Solutions Full time

    Exciting things are happening at HealthHub We strive to make a difference in healthcare in Canada. We work as a team to understand our customers' needs, remove barriers, and support beneficial change in the healthcare community. Our ultimate goal is to improve health care in Canada by helping Doctors do more medicine, Nurses do more nursing, and...


  • Montreal, Quebec, Canada Inoria Full time

    Inoria (formerly Quovim C3) is the North American partner of choice actively orchestrating the evolution of contact center operations. Inoria powers millions of customer interactions, passionately supporting organizations as they navigate their digital transformation journey through customized optimization, implementation and integration services. Agile,...


  • Montreal, Quebec, Canada Softchoice Full time

    We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we...


  • Montreal, Quebec, Canada Nakisa Full time

    This role is key in helping us drive our mission of high-quality delivery and unparalleled customer experience. As a Customer Success Manager, you are directly involved in all sales activities and develop relationships with prospects as well as current customers. As part of the Growth Team, you are directly impacting the management of accounts, ensuring...


  • Montreal, Quebec, Canada Nakisa Full time

    Description Position at Nakisa This role is key in helping us drive our mission of high-quality delivery and unparalleled customer experience. As a Customer Success Manager, you are directly involved in all sales activities and develop relationships with prospects as well as current customers. As part of the Growth Team, you are directly impacting the...


  • Montreal, Quebec, Canada Softchoice Full time

    We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we...


  • Montreal, Quebec, Canada ANDRITZ Full time

    Every day, ANDRITZ continues to deliver successful innovative solutions globally. Why are we so successful? Because we are passionate and love what we do. We are pioneers in future engineering technologies, providing solutions that ensure the success of our clients in key industries shaping the world we live in. Our Fiber & Drying Line Services division is...


  • Montreal, Quebec, Canada beBee Professionals Full time

    BeBee Professionals is looking for a Customer Support Representative to join our team in Montreal.The successful candidate will be responsible for providing customer service and technical support to our customers. This includes responding to customer inquiries, troubleshooting customer issues, and providing product information.The ideal candidate should have...


  • Montreal, Quebec, Canada Coveo Solutions inc. Full time

    The Challenge As a Director of Customer Success at Coveo, you will lead a team of dedicated Customer Success Managers, and scale our Customer Success practice. Reporting directly to the Vice President, Customer Success, you will be driving operational excellence, and managing the adoption and enable


  • Montreal, Quebec, Canada beBee Professionals Full time

    BeBee Professionals is looking for a Customer Support Representative to join our team in Montreal.The successful candidate will be responsible for providing excellent customer service to our clients, responding to inquiries, resolving customer issues, and providing technical support.Requirements: Proven customer service experience Excellent communication and...


  • Montreal, Quebec, Canada Coveo Solutions inc. Full time

    Leverage your expertise to drive success for the worlds' most prestigious brands As a Customer Success Architect (CSA), you will collaborate with your team to address detailed technical questions and enable features/functions that yield positive business outcomes for customers. Working closely with Product, you will drive best practices within the business...


  • Montreal, Quebec, Canada Bizzabo Full time

    The Customer Success Manager will be responsible for building and maintaining relationships with Bizzabo customers supporting a range of use cases across your book of business. You will work closely with our customers, working across multiple industries, use cases, & stakeholders. The Customer Success Manager is a strategic, customer centric, and...


  • Montreal, Quebec, Canada Cision Full time

    Cision employs the brightest, most passionate people in the tech industry. We'd love for you to join our growing team We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.Customer Success at Cision is all...


  • Montreal, Quebec, Canada Coveo Full time

    The Challenge:As a Director of Customer Success at Coveo, you will lead a team of dedicated Customer Success Managers, and scale our Customer Success practice. Reporting directly to the Vice President, Customer Success, you will be driving operational excellence, and managing the adoption and enablement of our solution. Your focus is on delivering value to...


  • Montreal, Quebec, Canada Coveo Full time

    A world-class Customer Success team enabling our clients with a world-class product:As a Customer Success Specialist, you will work proactively to review customer environments who have recently launched Coveo solutions, optimizing their experience with search and knowledge management best practices. You'll be on a mission to drive customer engagement,...


  • Montreal, Quebec, Canada Kuehne+Nagel Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Montreal site is looking for a new Customer Service Representative to join our Contract Logistics team. Your Role :As the Customer Service Representative, you are accountable for maintaining excellent service levels for our...


  • Montreal, Quebec, Canada Coveo Solutions inc. Full time

    The ChallengeAs a Customer Success Architect (CSA), your main responsibility, alongside your team, is to provide detailed technical support and enable features that lead to positive business outcomes for customers. Working closely with Product to establish and implement best practices in the relevant line of business, ensuring customers receive an...


  • Montreal, Quebec, Canada Velixo Full time

    Velixo is an award-winning provider of Excel-based reporting solutions for leading cloud ERP solutions such as Acumatica, MYOB Advanced, and Sage Intacct, based in Montreal, Canada.With Velixo, you can build financial, project, and other business reports in Excel with live ERP data in just a few minutes and get the answers you need.Customers love Velixo for...


  • Montreal, Quebec, Canada Poka Full time

    We're revolutionizing the manufacturing industry and we want you to join us as we innovate into the Industrial Revolution 4.0Poka is a fast growing company looking to add a knowledgeable Customer Success Manager to our expanding team If you're passionate about the success of your customers and becoming their most trusted partner, this is the place for you.As...


  • Montreal, Quebec, Canada CSA Group Full time

    Employment Status:Temporary (Fixed Term)Time Type:Full timeBUILDING A WORLD CLASS TEAM STARTS WITH YOUAt the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500...