Passenger Services Agent

2 weeks ago

Ottawa, Canada Swissport International AG Part time
Overview


Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” 

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things, and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

Passenger Services Agent provides all necessary and required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jetway operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.

Your activities

Inspect and verify passenger documentation Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations Manage passenger baggage processing including handling and fee calculation if applicable Assist passengers as needed through arrival and check-in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers, and passengers needing wheelchair assistance Direct passengers through Customs, Immigration, and Quarantine, as required Make public address announcements as required Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies Operate equipment to include the jetway, computer keyboards, and carrier-specific reservation/ ticketing software Produce all required, work-related documentation Other duties as assigned

Your profile

Excellent communication skills (written/verbal) in English, and French  High School diploma or GED equivalent Willingness and flexibility to work evening hours on a part-time basis (~20 hrs/week) Eligible to work in Canada and have a valid, open work permit. Be flexible to work different shifts (days, evenings, nights, weekends, holidays) Minimum 1 year of relevant work experience in a fast-paced environment Attentive to detail and committed to continuous improvement Self-motivated and able to work independently Ability to follow processes and procedures and apply flexible approach when required Must be able to type and learn airline-specific computer reservation/ ticketing software Must be at least 18 years old Must be willing to work in inclement weather

What we offer

Competitive pay Paid training Group benefits (Insurance, RRSPs, Free Parking Uniform

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