Trainer UA/ SWP/ Duty Manager Relief Passenger service YOW

4 weeks ago

Ottawa, Canada Swissport International AG Full time
Overview

Are you ready to take flight in a dynamic and fast-changing aviation industry? As a world leader in aviation services, Swissport provides ground handling, cargo and passenger services to more than 300 million passengers a year. Our mission is simple: "To provide the aviation industry with consistent, tailor-made solutions worldwide, for a better customer experience."

We believe that our people are what differentiate us from our competitors. At Swissport, we are guided by our core values of Show you care, Do the right thing and Win as a team, and we are currently looking for dedicated individuals who align with these values to join our team at various airports across the country.

Job Summary

The trainer is responsible for training, monitoring, and evaluating the performance of passenger service employees while ensuring that corporate and passenger service standards and policies are followed.

Responsibilities

Plan and perform initial and periodic training. Maintain training records of all employees in accordance with the rules and regulations of the Airport Authority. Revise and update training needs. Maintain and report on agreed key performance indicators (KPIs) and perform quality assurance function as required. Develop training materials and establish training programs according to standards. Prepare reviews and progress reports for initial and recurrent training programs. Prepare and complete assessments for all passenger service employees. Knowledge and understanding of the current collective agreement. Ensure compliance with all Swissport's corporate and airline safety and security procedures to meet/exceed regulatory standards. Maintain good relations with customers and airport authorities, Provide support to front-line staff and management and resolve issues promptly. Ensure workforce adherence to company policies and procedures, Administer new hires, recalls, terminations, and changes via Dayforce system. Conduct investigations on irregularities, accidents, complaints as per reporting requirements. Ensure senior management is informed of important issues such as flight irregularity promptly.

Qualifications Required

High school diploma or GED equivalent. Minimum of three (3) years of relevant training and management experience. Leadership and people skills. Excellent communication skills (written and verbal) in French and English. Excellent planning and organizational skills. Strong ability to problem solving and decision-making experience. Flexible to work various shifts (days, evenings, nights, weekends, and holidays) Ability to understand and deal with conflicts. Computer literate (Office Word, Excel, PowerPoint) Ability to work under pressure. Customer focus and quality awareness.

  • Purser, In-flight Services Yow

    7 days ago

    Ottawa, Canada Porter Airlines Inc. Full time

    Job Summary: Reporting to the Manager, In-Flight Services, the YOW Purser, In-flight Services is responsible for ensuring the safety of passengers and flight attendants on board the aircraft. Duties & Responsibilities: - Responsible to the Captain for duties pertaining to passenger safety and comfort as well as Supervision of Flight Attendants- Responsible...

  • Supervisor, Yow Component Shops

    1 month ago

    Ottawa, Canada Porter Airlines Inc. Full time

    Job Summary: Reporting to the Manager, Engineering, the Supervisor, YOW Component Shops is responsible for the Engine, Component and the Structures shops in Ottawa (YOW). Duties & Responsibilities: - Monitor workforce levels and adjust for workload as required. - Ensure that shop repair orders and service orders are handled in accordance with current...

  • Supervisor, YOW Component Shops

    1 month ago

    Ottawa, Canada Porter Airlines Full time

    Job Summary Reporting to the Manager, Engineering, the Supervisor, YOW Component Shops is responsible for the Engine, Component and the Structures shops in Ottawa (YOW). Duties & Responsibilities Monitor workforce levels and adjust for workload as required. Ensure that shop repair orders and service orders are handled in accordance with current company...

  • Supervisor, YOW Component Shops

    4 weeks ago

    Ottawa, Canada Porter Airlines Inc. Full time

    Job SummaryReporting to the Manager, Engineering, the Supervisor, YOW Component Shops is responsible for the Engine, Component and the Structures shops in Ottawa (YOW). Duties & ResponsibilitiesMonitor workforce levels and adjust for workload as required.Ensure that shop repair orders and service orders are handled in accordance with current company policies...

  • Supervisor, YOW Component Shops

    4 weeks ago

    Ottawa, Canada Porter Airlines Inc. Full time

    Job SummaryReporting to the Manager, Engineering, the Supervisor, YOW Component Shops is responsible for the Engine, Component and the Structures shops in Ottawa (YOW). Duties & ResponsibilitiesMonitor workforce levels and adjust for workload as required.Ensure that shop repair orders and service orders are handled in accordance with current company policies...

  • Supervisor, YOW Component Shops

    4 weeks ago

    Ottawa, Canada Porter Airlines Inc. Full time

    Job SummaryReporting to the Manager, Engineering, the Supervisor, YOW Component Shops is responsible for the Engine, Component and the Structures shops in Ottawa (YOW). Duties & ResponsibilitiesMonitor workforce levels and adjust for workload as required.Ensure that shop repair orders and service orders are handled in accordance with current company policies...

  • Purser, In-Flight Services

    2 weeks ago

    Ottawa, Canada Porter Airlines Inc. Full time

    Job SummaryReporting to the Manager, In-Flight Services, the YOW Purser, In-Flight Services is responsible for ensuring the safety of passengers and flight attendants on board the aircraft. Duties & ResponsibilitiesResponsible to the Captain for duties pertaining to passenger safety and comfort as well as Supervision of Flight AttendantsResponsible for...

  • Purser, In-Flight Services

    4 weeks ago

    Ottawa, Canada Porter Airlines Full time

    Job Summary Reporting to the Manager, In-Flight Services, the YOW Purser, In-Flight Services is responsible for ensuring the safety of passengers and flight attendants on board the aircraft. Duties & Responsibilities Responsible to the Captain for duties pertaining to passenger safety and comfort as well as Supervision of Flight Attendants Responsible for...

  • Technician, Structures YOW

    2 weeks ago

    Ottawa, Canada Porter Airlines Inc. Full time

    Job SummaryReporting to the Manager, Engineering and Propulsion, this position will provide support in the following areas below. Duties & ResponsibilitiesAssist with assessing and organizing structural repairsTrack and work with Planning in organizing structural repairs with repeat thresholdsWork closely with Bombardier In Service Engineering and the...

  • Passenger Services Agent

    2 days ago

    Ottawa, Canada Swissport International AG Part time

    Overview Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the...

  • Aircraft Material Handler

    4 weeks ago

    Ottawa, Canada Porter Airlines Inc. Full time

    Job SummaryReporting to the Manager, Stores and Inventory Control, the Aircraft Material Handler is responsible for keeping accurate inventory records, shipping and receiving functions, and performing other duties as assigned. Duties & ResponsibilitiesPerforming receiving of aircraft parts using electronic inventory systemCarrying out shipping of aircraft...

  • Aircraft Material Handler

    4 weeks ago

    Ottawa, Canada Porter Airlines Inc. Full time

    Job SummaryReporting to the Manager, Stores and Inventory Control, the Aircraft Material Handler is responsible for keeping accurate inventory records, shipping and receiving functions, and performing other duties as assigned. Duties & ResponsibilitiesPerforming receiving of aircraft parts using electronic inventory systemCarrying out shipping of aircraft...

  • Aircraft Material Handler

    4 weeks ago

    Ottawa, Canada Porter Airlines Inc. Full time

    Job SummaryReporting to the Manager, Stores and Inventory Control, the Aircraft Material Handler is responsible for keeping accurate inventory records, shipping and receiving functions, and performing other duties as assigned. Duties & ResponsibilitiesPerforming receiving of aircraft parts using electronic inventory systemCarrying out shipping of aircraft...

  • Aircraft Material Handler

    2 weeks ago

    Ottawa, Canada Porter Airlines Inc. Full time

    Job SummaryReporting to the Manager, Stores and Inventory Control, the Aircraft Material Handler is responsible for keeping accurate inventory records, shipping and receiving functions, and performing other duties as assigned. Duties & ResponsibilitiesPerforming receiving of aircraft parts using electronic inventory systemCarrying out shipping of aircraft...

  • Duty Manager

    2 days ago

    Ottawa, Canada GardaWorld Full time

    Are you ready to lead, innovate, and elevate? Do you thrive in a fast-paced environment, love tackling challenges head-on, and have a knack for inspiring teams? If so, GardaWorld is on the hunt for a savvy Duty Manager to steer our ship towards new horizons. As a Duty Manager, you'll be at the helm of our operational efficiency, driving strategic...

  • Duty Manager

    2 days ago

    Ottawa, Canada GardaWorld Full time

    Are you ready to lead, innovate, and elevate? Do you thrive in a fast-paced environment, love tackling challenges head-on, and have a knack for inspiring teams? If so, GardaWorld is on the hunt for a savvy Duty Manager to steer our ship towards new horizons. As a Duty Manager, you'll be at the helm of our operational efficiency, driving strategic...

  • Duty Manager

    2 days ago

    Ottawa, Canada GardaWorld Full time

    Are you ready to lead, innovate, and elevate? Do you thrive in a fast-paced environment, love tackling challenges head-on, and have a knack for inspiring teams? If so, GardaWorld is on the hunt for a savvy Duty Manager to steer our ship towards new horizons. As a Duty Manager, you'll be at the helm of our operational efficiency, driving strategic initiatives...

  • Duty Manager

    2 days ago

    Ottawa, Canada GardaWorld Full time

    Are you ready to lead, innovate, and elevate? Do you thrive in a fast-paced environment, love tackling challenges head-on, and have a knack for inspiring teams? If so, GardaWorld is on the hunt for a savvy Duty Manager to steer our ship towards new horizons. As a Duty Manager, you'll be at the helm of our operational efficiency, driving strategic initiatives...

  • Technician, Structures YOW

    4 weeks ago

    Ottawa, Canada Porter Airlines Full time

    Job Summary Reporting to the Manager, Engineering and Propulsion, this position will provide support in the following areas below. Duties & Responsibilities Assist with assessing and organizing structural repairs Track and work with Planning in organizing structural repairs with repeat thresholds Work closely with Bombardier In Service Engineering and the...

  • Aircraft Material Handler

    1 month ago

    Ottawa, Canada Porter Airlines Inc. Full time

    Job Summary: Reporting to the Manager, Stores and Inventory Control, the Aircraft Material Handler is responsible for keeping accurate inventory records, shipping and receiving functions, and performing other duties as assigned. Duties & Responsibilities: - Performing receiving of aircraft parts using electronic inventory system - Carrying out shipping of...