Customer Support Specialist

4 weeks ago

Vancouver, Canada CLIO Full time

What your team does:

This team is high energy and fast paced, and while our number one goal is to provide an effortless customer experience (fast, high-quality answers to any question), we are also hyper-focused on sharing the value of Clio products with our customers. Our team members are smart, engaged, resourceful and driven. They live into our values by thriving as a team, approaching situations with optimism and a solutions-oriented, human-centred mindset to help each other and help our customers win. We intentionally foster a unique contact centre culture built on empowerment and accountability by hiring great people and getting out of their way.

Working Hours:

This is a full time, permanent position. Our Customer Support Specialists work with a flex shift model; this means you will be given a 90 minute window in which your shifts will start and end. The start time may change day to day within that window however you will always know your shifts two weeks in advance. 

For example, if your flex shift is 9-10:30am PT, you will never start before 9am PT or later than 10:30am PT, and will work an 8 hour shift from that start time.

Our shift requirements for new hires change on a regular basis to meet business requirements, but could start as early as 6am PT and end as late as 8:30pm PT.

Your Talent Acquisition Specialist will be happy to explain more should you connect with them. 

What you'll work on:

Handling a high volume of inbound requests by phone, chat, and email with a focus on making the customer experience as effortless as possible;

Becoming an expert in all of Clios features and functionality with the ability to speak to the additional value that Clio provides; 

Methodically troubleshooting technical product issues, reproducing and coordinating resolutions with our Technical Escalations, Product and Customer Success teams;

Confidently handling a wide variety of inquiries, providing guidance, needs-based solutions and proactively identifying the customers next challenge to help them get the most out of working with Clio;

Coaching our users to leverage self-serve resources and group training opportunities;

Identifying when a customer is a fit for additional products or services, and connecting them with the appropriate team to discuss options further;

Capturing feedback on the product for use by our Product team;

Owning your own development and career growth to get better everyday 

What you bring:

Confidence in your ability to connect with a wide range of people and love for working with customers of all skill levels and personality types;

Excitement about finding new and complex problems to solve;

Tech-savviness and excitement to dive into learning new platforms;

Strong verbal communication skills, ability to express yourself in a clear, concise, and empathetic manner;

Patience, compassion and understanding;

Curiosity to strive to continuously improve and learn;

Ability to thrive at multitasking and prioritizing in a fast-paced environment;

Excellent writing skills, and the ability to write in a professional tone with little to no grammatical or spelling errors;

Self-driven attitude and willing to take initiative to grow your skills;

Fun, outgoing, and engaging personality - and love to work as a cohesive team.

​

Serious bonus points if you:

Have customer focus at your core and are eager to make a career out of helping clients be successful;

Have experience working with web-based/SaaS applications;

Are familiar with Zendesk or similar CRM software;

Are familiar with Legal or other professional service industries;

Are flexible and open to working evening and night shifts;

Are proficient in Google Suite and Microsoft Office;

Are proficient in Windows and/or Mac operating environments.

What you will find here:

Compensation is one of the main components of Clios Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
 

Some highlights of our Total Rewards program include:

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance 

Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day. 

Flexible time off policy, with an encouraged 20 days off per year.

$2000 annual counseling benefit

RRSP matching and RESP contribution 

Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years​

The expected new hire base pay for this role is $55,000 CAD.

Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.

  • Customer Support Specialist

    4 weeks ago

    Vancouver, Canada Backdrop.com Full time

    Do you see yourself as: _ - _Someone who values work/life balance?_ - _A go-getter and problem-solver?_ - _Fun to work with and enjoys being part of a team?_ - _Is organized and detail-oriented?_ - _Early in your career and looking for a great resume builder?_ - _Enjoys working in a fast-paced office environment?_ - _Ready to work for a growing company that...

  • Customer Support

    7 days ago

    Vancouver, Canada Creator.co Full time

    Customer Support & Product Specialist Company: Creator Title: Customer Support & Product Specialist Status: Full-time, Hybrid Introducing Creator ( - renowned for our groundbreaking technology and meteoric rise within Vancouver's startup ecosystem, we're recognized as one of the world’s top infl

  • Customer Support

    7 hours ago

    Vancouver, Canada Creator.co Full time

    Customer Support & Product Specialist Company: Creator Title: Customer Support & Product Specialist Status: Full-time, Hybrid Introducing Creator ( - renowned for our groundbreaking technology and meteoric rise within Vancouver's startup ecosystem, we're recognized as one of the world’s top influen

  • Customer Support Specialist

    3 weeks ago

    Vancouver, Canada T-Net British Columbia Full time

    We are currently seeking a Customer Support Specialist to join our Customer Support Team in our Burnaby, Toronto, or Calgary hub offices.What your team does:This team is high energy and fast paced, and while our number one goal is to provide an effortless customer experience (fast, high-quality answers to any question), we are also hyper-focused on sharing...

  • Customer Support Specialist

    3 weeks ago

    Vancouver, Canada T-Net British Columbia Full time

    We are currently seeking a Customer Support Specialist to join our Customer Support Team in our Burnaby, Toronto, or Calgary hub offices.What your team does:This team is high energy and fast paced, and while our number one goal is to provide an effortless customer experience (fast, high-quality answers to any question), we are also hyper-focused on sharing...

  • Customer Support Specialist

    3 weeks ago

    Vancouver, Canada T-Net British Columbia Full time

    We are currently seeking a Customer Support Specialist to join our Customer Support Team in our Burnaby, Toronto, or Calgary hub offices.What your team does:This team is high energy and fast paced, and while our number one goal is to provide an effortless customer experience (fast, high-quality answers to any question), we are also hyper-focused on sharing...

  • Operations and Customer Support Specialist

    4 weeks ago

    Vancouver, Canada Gaia Technologies Inc. Full time

    **Operations and Customer Support Specialist** **The KnockNok App by Gaia features 70+ household repair and maintenance service categories. We work with both homeowners and property management companies. We currently have operations in Toronto, Vancouver, and Ottawa, with expansion plans.** The Operations Specialist position is responsible for handling all...

  • Customer Support Specialist

    3 weeks ago

    Vancouver, BC, Canada T-Net British Columbia Full time

    We are currently seeking a Customer Support Specialist to join our Customer Support Team in our Burnaby, Toronto, or Calgary hub offices. What your team does: This team is high energy and fast paced, and while our number one goal is to provide an effortless customer experience (fast, high-quality answers to any question), we are also hyper-focused on...

  • Customer Experience Specialist

    1 month ago

    Vancouver, Canada AlayaCare Full time

    **About AlayaCare**: AlayaCare is revolutionizing the way home health care is delivered. Our leading cloud-based software allows our clients around the world to manage their employees, scheduling, billing, and enable better delivery of care. We're a fast-growing SaaS company with a team of 650+ team members across Canada, US, Australia, and Brazil. We aim to...

  • Application Customer Support Specialist Ii

    1 week ago

    Vancouver, Canada Hach Full time

    Aquatic Informatics is headquartered in Vancouver, Canada and has offices in the US and Australia. We value independent thinking, initiative, teamwork, a relentless pursuit of quality, a playful spirit, and a sense of humor. We like smart people - IQ and EQ - who care about the environment and want to do good in the world. If you want a meaningful role with...

  • Technical Support Specialist

    7 hours ago

    Vancouver, Canada Maximizer Full time

    About the Role: We’re on the search for our next Technical Support Specialist ! We are looking for people who are passionate about creating an amazing customer experience. By joining the Technical Support Team, you will have firsthand impact on our customers’ success in using our product. So, if yo

  • Customer Support Specialist

    3 weeks ago

    Vancouver, Canada Kohl’s Full time

    Customer Support Specialist - Remote Work word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word...

  • Customer Support Specialist

    3 weeks ago

    Vancouver, Canada Kohl’s Full time

    Customer Support Specialist - Remote Work word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word...

  • Application Support Specialist

    4 weeks ago

    Vancouver, Canada MNP Full time

    Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change. Make an impact to our client focused teams as an Applicant Support Specialist. This diverse team of specialists work as trusted advisors to support and utilize MNP’s...

  • Customer Service Specialist

    1 month ago

    Vancouver, Canada Shutterfly Full time

    At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression. Built on the tradition of “Picture Day”, Lifetouch has captured the unique personalities of children and families for more than 85 years. Be part of our amazing team in a key role as an _Account Specialist!_ As an Account Specialist,...

  • Customer Service Specialist

    3 weeks ago

    Vancouver, Canada Lifetouch Full time

    **Description** At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression. Built on the tradition of "Picture Day", Lifetouch has captured the unique personalities of children and families for more than 85 years. Be part of our amazing team in a key role as an _Account Specialist!_ As an Account...

  • Technical Support Specialist

    1 month ago

    Vancouver, Canada Browse Full time

    We seek a highly motivated technical support specialist passionate about delivering exceptional customer experience. As a member of our customer success team, you will work directly with product users and have the chance to create outstanding experiences for them. About Browse AI Browse AI has enabled over 250,000 teams and individuals to extract data from...

  • Technical Support Specialist

    4 weeks ago

    Vancouver, Canada Browse Full time

    We seek a highly motivated technical support specialist passionate about delivering exceptional customer experience. As a member of our customer success team, you will work directly with product users and have the chance to create outstanding experiences for them. About Browse AI Browse AI has enabled over 250,000 teams and individuals to extract data from...

  • Technical Support Specialist

    4 weeks ago

    Vancouver, Canada Browse Full time

    We seek a highly motivated technical support specialist passionate about delivering exceptional customer experience. As a member of our customer success team, you will work directly with product users and have the chance to create outstanding experiences for them. About Browse AI Browse AI has enabled over 250,000 teams and individuals to extract data from...

  • Documentation & Training Specialist, Technical Customer Support

    1 day ago

    Vancouver, Canada Global Relay Full time

    Your Role: The Documentation and Training Specialist in Technical Customer Support is responsible for assisting Support teams by providing, maintaining, and delivering essential, up-to-date, and accurate training and documentation. Your Job: Documentation Overhaul and reorganize content, navigation, and access workflows to ensure Support technicians have...