Senior Project Manager

3 weeks ago

Toronto, Canada Home Trust Full time

Company Profile

Home Trust Company has developed a track record of success as Canada’s leading alternative lender, employing nearly 850 people in our Toronto headquarters and branches across the country. Building on the demonstrated strength of our core residential and commercial mortgage lending business, the Company and its affiliates also offer complementary lending services and competitive deposit investment products. Our culture has been shaped by the passion and integrity of our people. Home Trust is a private company.

IT  works as a strategic partner with the business in developing IT solutions and related governance for use to meet on-going and future business needs. The group provides the infrastructure for automation and systems support to ensure all lines of business are afforded the functionality they require. In maintaining and launching business critical applications such as Oaken’s eBanking and ServiceNow, IT mitigates risk, improves efficiencies and increases Home Trust profits, while fostering a culture of respect, trust and integrity.

Position Responsibilities

Project Management

Ensures alignment with the PMO Project Portfolio to ensure identification and management of cross-project dependencies – risks, issues, requirements, design or solution to be able to usefully manage these. Ensures project align with the PMO Methodology to enforce project standards, ensuring projects are executed in accordance to the PMI best practices and in compliance internal and external requirements ( policies) Collaborate with sponsor(s) and stakeholders to identify which projects can be managed as a project. Help sponsors, stakeholders and the project subject matter experts define project scope, prepare project charter plan and other project materials Has oversight of the purpose and status the project and can use this oversight to support project-level activity to ensure goals are met. Manages project communication, scope, schedule risk assessment, quality standard cost and resources within a dynamic matrix environment. May need to identify/close skill or knowledge gaps on a project team in order to ensure best outcomes. Ensure entry / exit criteria are agreed to and met at each project gate – ensures appropriate sign-off is obtained Builds and maintain relationships with internal partners, external vendors/consultants with the ability to flag concerns in early stages for escalation and prompt corrective action Identify and minimize exposure to risk on a project Ability to track, monitor and resolve project issues Provide timely project status updates to the AVP PMO, project sponsors, user community and internal IT management Collaborate with project ream members as needed to resolve related issues, Infrastructure, planning, cross process impact, operational readiness, etc. Ensure proper hand-over to Application Support Team at system deployment, including training and/or documentation

Quality Assurance

Work closely with QA Team to develop integration test strategy, test plan and scripts Work closely with users to develop and execute UAT test plan Coordinate internal IT testing with Application Support Group and participate in actual testing when necessary Prepare necessary documents and check list to ensure successful system implementation Other duties as assigned 

Risk and Compliance 

Identify, document & manage risk with mitigation strategy and plan  Participate in the audit review of IT group  Involve in action items results from audit and compliance 

Problem Solving

Work with internal customers to identify business issues, problems and/or enhancements and provide highly innovative and creative solutions that achieve quality and process improvements with available hardware, software, databases and peripherals  Work with BA/TA Team to facilitate business requirements gathering process  Lead JAD sessions, workshops and one-on-one interviews  Document business processes by preparing workflow diagrams for both “as-is” and “to-be” states  Prepare business requirements based on findings and obtain signoff on all deliverables

Formal Education

Post secondary degree or diploma required (University degree preferred) in Computer Science, Business Administration or equivalent

Related Experience

4-7 years managing large programs in an IT environment  Cross-Functional Business Change Management experience ( people, process and tools)  6 years of progressive broad-based information systems and business experience  Knowledge of SAP is an advantage 

Skills 

Demonstrated knowledge of PMLC -- PMP Certification (optional)  Solid knowledge of ITIL and COBIT  Ability to lead and influence executive and peers to ensure best possible outcomes  Good verbal/written communication skills  Excellent listening, coaching, group facilitation and conflict resolution skills  Good problem solving skills  Solid knowledge of financial services products ( loan processing) & processes – ( collections process, underwriting process, etc.)  Well-developed interpersonal and client / vendor management and relationship skills  Excellent team-building skills  Proven risk management

Skills

Accountable/ accepting responsibility Coaching and mentoring Collaborating Communication (verbal and written) - excellent Conflict resolution Customer service focused Interpersonal relationship building ITIL and COBIT- solid knowledge Leadership and people management Negotiating, influencing Problem solving - exceptional Project management/ planning Quality focused Risk management objectives and processes - expert knowledge Strategic/forward thinking Thriving in complex environment Time management, highly organized

Position Complexities

Acknowledgement

All employees of Home Trust Company must comply with all applicable Home Trust Company, and specific Line of Business policies, standards, guidelines and controls. Additionally, all employees are obligated to become familiar with Home’s risk management framework and understand the operational risk management requirements within their specific business. Employees are also expected to understand and comply with the Company’s Code of Business Conduct & Ethics Policy at all times and escalate any issues or concerns through various reporting channels ( Ombudsman, Compliance Hotline, Whistleblower Policy, etc).

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