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Dispatch Supervisor

7 months ago

Moncton, Canada Armour Transportation Systems Full time

Moncton, NB

Armour Transportation Systems is currently seeking a Dispatch Supervisor to join our team in Moncton, NB..

Essential Duties and Responsibilities:

Delegate and prioritize pick-up of freight to ensure movement of freight to outer terminals can be done efficiently. Communicate with Operations Manager when required to ensure quality decisions. Oversee the daily operations of the dispatch department, ensuring efficient and timely delivery of goods. Coordinate with drivers, warehouse staff, and customers to schedule and track shipments. Utilize transportation management systems to optimize routes and minimize costs. Communicate with carriers and freight forwarders to arrange pickups and deliveries. Analyze data and reports to identify areas for improvement in dispatch processes. Train and supervise dispatch team members, providing guidance and support. Maintain accurate records of shipments, including tracking information and delivery confirmation.

Education and Experience Criteria: 

Minimum of two years’ experience in the transportation and logistics industry or a related field, or a combination of relevant work experience and education. For example, CITT Supply Chain and Logistics Certification or other relevant college degree or certification. Minimum of two years’ experience in a dispatch role. Previous experience supervising others is considered an asset. Knowledge of the road transportation industry, including Atlantic Canadian geography and travel times, is considered an asset.

Essential Competencies

Focused on building a stable and trusting team environment. Excellent time management skills with the ability to multitask and meet deadlines. Self-motivated with analytical decision-making skills. Ability to lead diverse groups and communicate effectively with these groups. Ability to analyze situations, identify problems or conflicts, and negotiate win-win scenarios. Ability to adapt to ever-changing priorities and deadlines.

Technical Skills:

Computer literacy and a strong understanding of Microsoft Office are required. Experience and understanding of the TruckMate system are considered an asset. 

Working Conditions:

Fast-paced, deadline-driven terminal/office environment. Ability to work variable shifts when required (days, nights, weekends, holidays) and longer shifts to cover gaps. There is a high volume of communication via email, phone, and satellite.

About Armour Transportation Systems

Armour Transportation Systems is an award-winning, world-class transportation and logistics company. We are a Platinum member of Canada's Best Managed Companies and a Top Fleet Employer.

Founded in the early s, Armour Transportation Systems has grown to be one of the largest trucking carriers in Canada, with 26 terminals, 4, pieces of equipment, nine maintenance facilities, over , square feet of warehouse space, and more than 2, team members.

Our vision is to be the dominant gateway between Atlantic Canada and the world, realizing profitable growth through leading transportation and logistics solutions, global partnerships, exceptional employees, and strategic acquisitions.