Bilingual Dispatch Supervisor
4 months ago
Bilingual Dispatch Supervisor
165 Summerlea Road, 165 Summerlea Road, Brampton, Ontario, Canada Req #3114 Thursday, August 29, 2024Join our team
Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada’s Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.
SHIFT: Tuesday to Saturday, 12:30pm to 9:00pm
JOB SUMMARY
The Dispatch Supervisor will be responsible for all facets of the dispatch operations on the shift. This involves leading all aspects of operational dispatch/routing performance, customer relations, continuous improvement, and people development.
MAJOR DUTIES AND RESPONSIBILITIES
Schedule the labour requirements for the shift to ensure production goals are met within the budgeted cost structure. Maintain and execute the daily dispatch/routing plan to ensure accuracy and efficiency. Create and change dispatcher's/routers schedules as dictated by demand and performance. Complete shift briefings to ensure the effective communication of relevant information to all employees. Discuss and lead the dispatch/routing group in how to resolve issues with drivers concerning SOP compliance and app completion. Maintain accurate up to date information on customer feedback and communicating promptly with driver teams. Assign and follow up with the dispatch/routing staff on the length of time required for tasks to be completed by noting tasks assignments and communicating approximate time of completion. Respond to complaints with thoroughness and accuracy. Leading the dispatch team in holding drivers accountable for ensuring proper picking and packing procedures are followed and that all production meets or exceeds Client’s quality standards. Monitor, analyze and report daily/weekly departmental performance through effective KPI tracking and data collection for respective shift. Overseeing the routing systems, verifying, and processing driver routing activities Provide daily feedback to employees through coaching and administer performance appraisals. Handle all disciplinary situations appropriately and in a timely manner with appropriate supporting documentation. Maintain close interaction with customers to develop strong relationships while assessing service requirements; communicate where appropriate. Ability to develop and maintain relationships with internal and external business partners. Assumes additional related responsibilities as required.EXPERIENCE
Three (3) years Customer Service experience (3PL experience would be an asset) At least two (2) years supervisory experience Previous experience with dispatch systems such as Clear D/Shyftbase an asset.CORE COMPENTENCIES
Customer Centricity Fully Bi-lingual (English & French) The Dispatch Supervisor will be responsible for communicating with stakeholders outside of the province. Fostering Culture Collaboration Problem Solving & Decision Making Managing Through Change Developing Self & Others Planning & Results Orientation Communication Always Improving Mindset Business & Financial SavvyEDUCATION
Preferably a College Diploma in Business Management with focus in Logistics Management and/or the equivalent in experience.Why Join Us
Work in an environment where safety is our first priority The opportunity to build a career with a growing company Medical, dental, and vision coverage for you and your family Life and disability insurance Wellness programs to support your family’s well-being A Retirement Savings Program with a company match Company team wear allowance Employee Appreciation Day Company sponsored social events Community volunteering-
Dispatch Supervisor
7 months ago
Brampton, Canada Metro Supply Chain Full timeJOIN OUR TEAM Metro Supply Chain (MTH) is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14...
-
Bilingual Dispatch Coordinator
6 days ago
Brampton, Canada Charger Logistics Full timeDescription Charger Logistics is a world class asset-based carrier. We specialize in delivering assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo. Charger logistics invests time and support into its employees to...
-
Dispatcher
2 weeks ago
Brampton, Canada Dynacare Full timeDynacare is currently looking to hire a Dispatcher to join our Transportation team in Brampton, Ontario. This is a 1 year Contract Full-Time opportunity working 37.5 hours a week. Shift details: This role is responsible for covering all shifts (Days, Afternoons, Evenings) in dispatch when team members are off. Job Description: The Dispatcher will be directly...
-
Truck Dispatcher
7 months ago
Brampton, Canada Remco Full timeGrow your career with Remco! A leader in the transportation & warehousing industry as a **Truck Dispatcher **for our team in Brampton, where you will assist in achieving the objectives of the P&D operation (% on-time delivery), bringing any discrepancies negatively impacting the P&D operation to the dispatch supervisor as well as any driver problems...
-
Truck Dispatcher
7 months ago
Brampton, Canada Remco Full timeGrow your career with Remco! A leader in the transportation & warehousing industry as a Truck Dispatcher for our team in Brampton, where you will assist in achieving the objectives of the P&D operation (% on-time delivery), bringing any discrepancies negatively impacting the P&D operation to the dispatch supervisor as well as any driver problems negatively...
-
Truck Dispatcher
6 months ago
Brampton, Canada Remco Full timeGrow your career with Remco! A leader in the transportation & warehousing industry as a **Truck Dispatcher **for our team in Brampton, where you will assist in achieving the objectives of the P&D operation (% on-time delivery), bringing any discrepancies negatively impacting the P&D operation to the dispatch supervisor as well as any driver problems...
-
Dispatcher (Float)
2 weeks ago
Brampton, Canada Dynacare Full timeDynacare is currently looking to hire a** Dispatcher (Float)** to join our Transportation team in **Brampton**, Ontario**. This is a **1 year Contract Full-Time**opportunity working **37.5 hours a week**. **Shift details**: This role is responsible for covering all shifts (Days, Afternoons, Evenings) in dispatch when team members are off. **_ Internal...
-
Dispatcher (Float)
3 weeks ago
Brampton, Canada Dynacare Full timeDescription Position at Dynacare Dynacare is currently looking to hire a Dispatcher (Float) to join our Transportation team in Brampton , Ontario . This is a 1 year Contract Full-Time opportunity working 37.5 hours a week . Shift details: This role is responsible for covering all shifts (Days, Afternoons, Evenings) in dispatch when team members...
-
Dispatcher (Float)
3 weeks ago
Brampton, Canada Dynacare Full timeDescriptionPosition at Dynacare Dynacare is currently looking to hire aDispatcher (Float)to join our Transportation team inBrampton, Ontario . This is a1 year Contract Full-Timeopportunity working37.5 hours a week .Shift details: This role is responsible for covering all shifts (Days, Afternoons, Evenings) in dispatch when team members are off. Internal...
-
Dispatch Supervisor
6 months ago
Brampton, Canada BIG WORLD LOGISTICS Full timeReceive emergency and non-emergency calls and record significant information - Address problems and requests by transmitting information or providing solutions - Receive and dispatch orders for products or deliveries - Prioritize calls according to urgency and importance - Use radio, phone or computer to send crews, vehicles or other field units to...
-
Dispatch Planner: Ontario
6 months ago
Brampton, Canada Transportation Full timeOntario /Quebec Dispatch Planner: Travelers Transportation Services is now hiring an experienced Truck Dispatcher for our Brampton Terminal. Travelers Transportation Services has been in business since 1985, providing quality service to customers in both Canada and the United States. Position status: Full-Time Day Shift, Monday to Friday, some weekend...
-
Delivery Dispatcher
6 months ago
Brampton, Canada LKQ Corporation Full time**LKQ Canada **is looking for a **Dispatcher **to join its team! LKQ is a fast-growing sustainable Fortune 300 company and the leader in the automotive repair industry. We provide automotive parts, accessories, PBE and technical services. With over 45,000 employees in 25 countries, _LKQ is keeping you moving!_ **Company Overview** **Why choose LKQ as your...
-
Dispatchers Supervisor
6 months ago
Brampton, Canada Camelyon Group Inc. Full timeEducation: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 year to less than 2 years **Tasks**: - Establish work schedules and procedures - Co-ordinate activities with other work units or departments - Prepare and submit reports - Resolve work problems, provide technical advice and recommend...
-
Dispatchers Supervisor
1 month ago
Brampton, Canada Best Care Transport Inc. Full timeEducation: - Expérience: - **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - or equivalent experience - ** Work setting**: - Transportation - Relocation costs not covered by employer - Willing to relocate - ** Tasks**: - Develop specific plans to prioritize - Organize tasks to...
-
Dispatchers Supervisor
7 months ago
Brampton, Canada BEAVER TRANSPORTATION INC. Full timeEducation: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Tasks**: - Establish work schedules and procedures - Co-ordinate activities with other work units or departments - Prepare and submit reports - Ensure smooth operation of computer equipment and machinery - Arrange for maintenance and repair work - Resolve...
-
Dispatchers Supervisor
7 months ago
Brampton, Canada Nav Transport Inc. Full timeEducation: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 year to less than 2 years **Tasks**: - Establish work schedules and procedures - Co-ordinate activities with other work units or departments - Prepare and submit reports - Ensure smooth operation of computer equipment and machinery -...
-
Dispatchers Supervisor
2 months ago
Brampton, Canada Nav Transport Inc. Full timeEducation: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 year to less than 2 years - **Tasks**: - Co-ordinate activities with other work units or departments - Prepare and submit reports - Ensure smooth operation of computer equipment and machinery - Arrange for maintenance and repair...
-
Dispatchers Supervisor
6 months ago
Brampton, Canada Nav Transport Inc. Full timeEducation: - Expérience: **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years **Tasks**: - Co-ordinate activities with other work units or departments - Prepare and submit reports - Ensure smooth operation of computer equipment and machinery - Arrange for maintenance and repair work - Resolve...
-
Dispatchers Supervisor
2 weeks ago
Brampton, Canada Nav Transport Inc. Full timeEducation: - Expérience: - **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - ** Tasks**: - Co-ordinate activities with other work units or departments - Prepare and submit reports - Ensure smooth operation of computer equipment and machinery - Arrange for maintenance and repair work -...
-
Dispatch Logistics Coordinator
6 months ago
Brampton, Canada Ingrid Transport Full timeWhy join this company? - Full time salaried position - Growing company that offers you the opportunity be a leader in change - Fun, family-oriented management staff Responsibilities/Duties of a Dispatch Operator: - You will be providing route planning and instructions to your team and drivers. - You will ensure paperwork matches for drivers, trucks and...
