Dispatch Supervisor

7 months ago

Brampton, Canada Metro Supply Chain Full time

JOIN OUR TEAM

Metro Supply Chain (MTH) is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.

JOB SUMMARY
The Dispatch Supervisor will be responsible for all facets of the dispatch operations on the shift. This involves leading all aspects of operational dispatch/routing performance, customer relations, continuous improvement, and people development.

**MAJOR DUTIES AND RESPONSIBILITIES**:

- Schedule the labour requirements for the shift to ensure production goals are met within the budgeted cost structure
- Maintain and execute the daily dispatch/routing plan to ensure accuracy and efficiency
- Plan and revise dispatcher's schedules as dictated by demand and performance
- Complete shift briefings to ensure the effective communication of relevant information to all employees
- Discuss and lead the dispatch group in how to resolve issues regarding Standard Operating Procedures and App completion
- Maintain accurate and updated information on customer feedback and communicating with all teams and departments
- Assign and follow up with staff on the length of time required for tasks to be completed
- Respond to complaints with thoroughness and accuracy
- Leading the dispatch team in holding drivers accountable to ensure all procedures are followed and that all production meets or exceeds Client’s quality standards
- Monitor, analyze and report daily/weekly departmental performance through effective KPI tracking and data collection for respective shift.
- Overseeing the routing systems, verifying and processing driver routing activities
- Provide daily feedback to employees through coaching and administer performance appraisals
- Handle all disciplinary situations appropriately and in a timely manner with appropriate supporting documentation
- Maintain close interaction with customers to develop strong relationships while assessing service requirements
- Assumes additional related responsibilities as required

**EDUCATION/EXPERIENCE**:

- Three (3) years Customer Service experience (3PL experience would be an asset)
- At least two (2) years supervisory experience
- Previous experience with dispatch systems such as Clear D/Shyftbase an asset.

**CORE COMPETENCIES**:

- Customer Centricity
- Fully Bi-lingual (English & French)
- Fostering Culture
- Collaboration
- Problem Solving & Decision Making
- Managing Through Change
- Developing Self & Others
- Planning & Results Orientation
- Communication
- Always Improving Mindset
- Business & Financial Savvy

Why Join Us
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.

  • Bilingual Dispatch Supervisor

    4 months ago

    Brampton, Canada Metro Supply Chain Full time

    Bilingual Dispatch Supervisor 165 Summerlea Road, 165 Summerlea Road, Brampton, Ontario, Canada Req #3114 Thursday, August 29, 2024 Join our team Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated,...

  • Dispatcher

    2 weeks ago

    Brampton, Canada Dynacare Full time

    Dynacare is currently looking to hire a Dispatcher to join our Transportation team in Brampton, Ontario. This is a 1 year Contract Full-Time opportunity working 37.5 hours a week. Shift details: This role is responsible for covering all shifts (Days, Afternoons, Evenings) in dispatch when team members are off. Job Description: The Dispatcher will be directly...

  • Truck Dispatcher

    6 months ago

    Brampton, Canada Remco Full time

    Grow your career with Remco! A leader in the transportation & warehousing industry as a **Truck Dispatcher **for our team in Brampton, where you will assist in achieving the objectives of the P&D operation (% on-time delivery), bringing any discrepancies negatively impacting the P&D operation to the dispatch supervisor as well as any driver problems...

  • Truck Dispatcher

    7 months ago

    Brampton, Canada Remco Full time

    Grow your career with Remco! A leader in the transportation & warehousing industry as a Truck Dispatcher for our team in Brampton, where you will assist in achieving the objectives of the P&D operation (% on-time delivery), bringing any discrepancies negatively impacting the P&D operation to the dispatch supervisor as well as any driver problems negatively...

  • Truck Dispatcher

    7 months ago

    Brampton, Canada Remco Full time

    Grow your career with Remco! A leader in the transportation & warehousing industry as a **Truck Dispatcher **for our team in Brampton, where you will assist in achieving the objectives of the P&D operation (% on-time delivery), bringing any discrepancies negatively impacting the P&D operation to the dispatch supervisor as well as any driver problems...

  • Dispatcher (Float)

    2 weeks ago

    Brampton, Canada Dynacare Full time

    Dynacare is currently looking to hire a** Dispatcher (Float)** to join our Transportation team in **Brampton**, Ontario**. This is a **1 year Contract Full-Time**opportunity working **37.5 hours a week**. **Shift details**: This role is responsible for covering all shifts (Days, Afternoons, Evenings) in dispatch when team members are off. **_ Internal...

  • Dispatcher (Float)

    3 weeks ago

    Brampton, Canada Dynacare Full time

    Description Position at Dynacare Dynacare is currently looking to hire a Dispatcher (Float) to join our Transportation team in Brampton , Ontario . This is a 1 year Contract Full-Time opportunity working 37.5 hours a week . Shift details: This role is responsible for covering all shifts (Days, Afternoons, Evenings) in dispatch when team members...

  • Dispatcher (Float)

    3 weeks ago

    Brampton, Canada Dynacare Full time

    DescriptionPosition at Dynacare Dynacare is currently looking to hire aDispatcher (Float)to join our Transportation team inBrampton, Ontario . This is a1 year Contract Full-Timeopportunity working37.5 hours a week .Shift details: This role is responsible for covering all shifts (Days, Afternoons, Evenings) in dispatch when team members are off. Internal...

  • Dispatch Supervisor

    6 months ago

    Brampton, Canada BIG WORLD LOGISTICS Full time

    Receive emergency and non-emergency calls and record significant information - Address problems and requests by transmitting information or providing solutions - Receive and dispatch orders for products or deliveries - Prioritize calls according to urgency and importance - Use radio, phone or computer to send crews, vehicles or other field units to...

  • Delivery Dispatcher

    6 months ago

    Brampton, Canada LKQ Corporation Full time

    **LKQ Canada **is looking for a **Dispatcher **to join its team! LKQ is a fast-growing sustainable Fortune 300 company and the leader in the automotive repair industry. We provide automotive parts, accessories, PBE and technical services. With over 45,000 employees in 25 countries, _LKQ is keeping you moving!_ **Company Overview** **Why choose LKQ as your...

  • Dispatchers Supervisor

    6 months ago

    Brampton, Canada Camelyon Group Inc. Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 year to less than 2 years **Tasks**: - Establish work schedules and procedures - Co-ordinate activities with other work units or departments - Prepare and submit reports - Resolve work problems, provide technical advice and recommend...

  • Dispatchers Supervisor

    1 month ago

    Brampton, Canada Best Care Transport Inc. Full time

    Education: - Expérience: - **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - or equivalent experience - ** Work setting**: - Transportation - Relocation costs not covered by employer - Willing to relocate - ** Tasks**: - Develop specific plans to prioritize - Organize tasks to...

  • Dispatchers Supervisor

    2 months ago

    Brampton, Canada Nav Transport Inc. Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 year to less than 2 years - **Tasks**: - Co-ordinate activities with other work units or departments - Prepare and submit reports - Ensure smooth operation of computer equipment and machinery - Arrange for maintenance and repair...

  • Dispatchers Supervisor

    7 months ago

    Brampton, Canada Nav Transport Inc. Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 year to less than 2 years **Tasks**: - Establish work schedules and procedures - Co-ordinate activities with other work units or departments - Prepare and submit reports - Ensure smooth operation of computer equipment and machinery -...

  • Dispatchers Supervisor

    7 months ago

    Brampton, Canada BEAVER TRANSPORTATION INC. Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Tasks**: - Establish work schedules and procedures - Co-ordinate activities with other work units or departments - Prepare and submit reports - Ensure smooth operation of computer equipment and machinery - Arrange for maintenance and repair work - Resolve...

  • Dispatch Logistics Coordinator

    6 months ago

    Brampton, Canada Ingrid Transport Full time

    Why join this company? - Full time salaried position - Growing company that offers you the opportunity be a leader in change - Fun, family-oriented management staff Responsibilities/Duties of a Dispatch Operator: - You will be providing route planning and instructions to your team and drivers. - You will ensure paperwork matches for drivers, trucks and...

  • Dispatchers Supervisor

    2 weeks ago

    Brampton, Canada Nav Transport Inc. Full time

    Education: - Expérience: - **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - ** Tasks**: - Co-ordinate activities with other work units or departments - Prepare and submit reports - Ensure smooth operation of computer equipment and machinery - Arrange for maintenance and repair work -...

  • Dispatchers Supervisor

    6 months ago

    Brampton, Canada Nav Transport Inc. Full time

    Education: - Expérience: **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years **Tasks**: - Co-ordinate activities with other work units or departments - Prepare and submit reports - Ensure smooth operation of computer equipment and machinery - Arrange for maintenance and repair work - Resolve...

  • Dispatchers Supervisor

    7 months ago

    Brampton, Canada BROADWAY TRUCKING Full time

    Work Term: Permanent - Work Language: English - Hours: 32 to 40 hours per week - Education: College/CEGEP - Experience: 1 to less than 7 months - or equivalent experience **Work setting**: - Transportation **Tasks**: - Establish work schedules and procedures - Co-ordinate activities with other work units or departments - Prepare and submit reports - Ensure...

  • dispatchers supervisor

    1 month ago

    Brampton, Canada Best Care Transport Inc. Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsExperience: 1 year to less than 2 years or equivalent experienceWork settingTransportationRelocation costs not covered by employerWilling to relocateTasksDevelop specific plans to prioritizeOrganize tasks to accomplish the workPlan and organize...