Customer Experience Specialist

7 months ago


Montreal, Canada Challenger Motor Freight Full time

Profile

Fastfrate is comprised of 6 companies operating out of 40 terminals and final mile hubs across Canada and into the USA. We succeed in offering customers a full suite of asset-based transportation services including over-the-road, cross border and intermodal LTL and TL, drayage and transload, warehousing, distribution, final mile, and logistics services.

A Sales Coordinator is an administrator who works to support sales representatives and customer service. Their duties include handling administrative tasks, promoting customer satisfaction, and motivating sales staff to ensure company sales targets are being met.

This role will be based out of Fastfrate’s Montreal Terminal, reporting into the regional Vice President Sales and Business Solutions and work in concert with the Customer experience team.

Skill Set

Current knowledge of industry regulations and trends. Ability to work under pressure and meet tight deadlines in a fast-paced environment. Excellent sales acumen and customer service skills. Strong problem-solving, organizational, and administrative skills. Exceptional leadership and team development skills. Ability to attend all sales training conferences off-site. Ability to be a team player with a high level of dedication.

Key Responsibilities

A Sales Coordinator with Fastfrate requires a working knowledge of the terminology and products of all aspects of supply chain management. A successful Sales Coordinator candidate must have various prerequisite skills and qualifications needed for the performance of their duties, including:

Collaborate with senior sales staff to create and maintain sales reports. Establish active communication and engage with Sales Representatives to ensure prompt processing of orders. Contribute to the overall customer experience by promptly responding to communications. Attend sales training and develop an understanding of the products and services of the company. Support senior management by informing customers about delivery dates and possible delays. Arrange for creation and distribution of supporting documents and presentations to help the sales team in generating business leads. Maintain organized sales records and report month-end goal setting to the senior management team. Coordinate interdepartmentally to effectively oversee and document the onboarding of new customers.

Qualifications

Bilingual in both French and English is required. Proficiency with the complete Microsoft Office suite and Salesforce is required. 2+ Years of experience in sales or an administrative position is preferred. Post-Secondary Diploma or Degree in Business or similar is preferred. Strong analytical and problem-solving skills & ability to work a flexible schedule.

  • Montreal, Quebec, Canada Vacances Air Canada Air Canada Vacations Full time $17

    About the RoleWe are seeking a skilled Customer Experience Specialist to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional service to our clients and ensuring that their needs are met.ResponsibilitiesMeet and exceed customer service and sales objectives;Offer personalized support and exhibit...


  • Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time

    About the OpportunitySociete Generale is seeking a highly skilled Customer Experience Specialist to join our team. In this role, you will play a key part in delivering exceptional customer service and ensuring operational performance and efficiency across our perimeter.Key Responsibilities:Support production teams as needed and provide technical assistance...


  • Montreal, Quebec, Canada Virgin Plus Full time

    Company OverviewAt Virgin Plus, we are a dynamic organization that values our Members and strives to provide them with exceptional experiences. Our mission is to deliver tailored solutions and services that exceed their expectations.Salary and BenefitsWe offer a competitive hourly wage plus uncapped commission, ensuring that our Sales and Service Specialists...


  • Montreal, Quebec, Canada Tundra Technical Solutions Full time

    Job Overview:">Tundra Technical Solutions is seeking an experienced professional to join our team as a Data Intelligence Specialist focused on Customer Experience Enhancement.About the Role:We are looking for a highly skilled individual to analyze and design strategies that improve customer experience within bank branches. As a Data Intelligence Specialist,...


  • Montreal, Quebec, Canada Experience AI Solutions Full time

    Company OverviewExperience AI Solutions is a rapidly growing industry at the forefront of innovative technologies. Our company thrives on meaningful innovation, driven by passionate and dedicated teams who aim to revolutionize the world through cutting-edge solutions.About the JobWe are currently seeking a highly skilled Software Maintenance Specialist to...


  • Montreal, Quebec, Canada Compunnel Inc. Full time

    Job OverviewBecome a key player in our Customer Service team and contribute to the growth of our organization. This is an excellent opportunity for someone looking to build a long-term career with a global company.Salary: $45,000 - $60,000 per year (based on location and experience).Job DescriptionWe are seeking a highly skilled and experienced customer...


  • Montreal, Quebec, Canada Randstad Full time

    At our dynamic and rapidly growing company, specializing in the textile and fashion sector, we are looking for a talented Customer Service Representative to join our team.About UsWe stand out for our innovation and commitment to delivering a high-quality customer experience while rapidly evolving in a competitive market.If you are looking for a stimulating...


  • Montreal, Canada Challenger Motor Freight Inc. Full time

    Profile Fastfrate is comprised of 6 companies operating out of 40 terminals and final mile hubs across Canada and into the USA. We succeed in offering customers a full suite of asset-based transportation services including over-the-road, cross border and intermodal LTL and TL, drayage and transload, warehousing, distribution, final mile, and logistics...


  • Montreal, Quebec, Canada Rennai Full time

    Rennai, a leader in the luxury beauty industry, is seeking a talented Fragrance Specialist to join our team.The ideal candidate will possess exceptional active listening, communication, and interpersonal skills, with a keen eye for fragrance trends and a passion for delivering personalized customer experiences.We offer a comprehensive benefits package,...


  • Montreal, Quebec, Canada beBee Professionals Full time $30,000 - $45,000

    {"h1": "Customer Service Representative Role at beBee Professionals", "p": "We are seeking a skilled Customer Service Representative to provide exceptional service to our customers in Mon\u00e9al, Canada. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and collaborating with colleagues to improve...


  • Montreal, Quebec, Canada National Bank Full time

    Unlock Your Career PotentialAbout the RoleAs an Email Marketing Specialist at National Bank, you will play a key role in shaping our customer experience through targeted email campaigns. Reporting to the CRM Integration Director, you will be part of a dynamic team that leverages technological tools to drive business growth.About YouWe are looking for a...


  • Montreal, Quebec, Canada Randstad Full time

    Are you looking for a stimulating work environment with a passionate and collaborative team? We are recruiting for a dynamic and rapidly growing company, specializing in the textile and fashion sector. This company stands out for its innovation and commitment to delivering a high-quality customer experience.The company is currently seeking a Customer Service...


  • Montreal, Quebec, Canada Randstad Full time

    We are seeking a talented Customer Experience Support Specialist to join our team at Randstad. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through effective communication and problem-solving skills.


  • Montreal, Quebec, Canada Experience AI Solutions Full time

    At Experience AI Solutions, we are seeking a highly skilled Software Engineer to join our team in Montreal, Quebec. This is a 6-month contract position with the opportunity for extension.Salary: We offer a competitive salary of $120,000 per year, based on experience and qualifications.About the Job:We are looking for a talented individual to support the...


  • Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time

    About UsSociete Generale, a leading global financial institution, is seeking an experienced professional to join our team as a Cloud Infrastructure Specialist. This role will be part of the Digital and Data Service department, responsible for providing tools for IT development by leveraging DevOps practices.Job DescriptionWe are looking for a highly skilled...


  • Montreal, Quebec, Canada beBee Professionals Full time $45,000 - $65,000

    At beBee Professionals, we are looking for a skilled Customer Service Specialist to join our team in Montréal. In this role, you will be responsible for providing top-notch customer service, maintaining product knowledge, and collaborating with team members to achieve sales targets. Requirements include a high school diploma, excellent communication skills,...


  • Montreal, Quebec, Canada Hamilton Barnes Associates Limited Full time

    Our esteemed client, Hamilton Barnes Associates Limited, is a leading Managed Service Provider in the AV industry, renowned for delivering cutting-edge software solutions on the AV platform. They are committed to providing innovative and reliable technology solutions to enhance their customers' experiences.As a seasoned business development and sales...


  • Montreal, Canada Lallemand Full time

    Main FunctionsOur Customer Service department is looking for a versatile individual to join our team as Customer Service Specialist. Reporting to the Customer Service Team Lead, the Customer Service Specialist is the primary point of contact with Lallemand Plant Care customers. The successful candidate will focus on all aspects of customer satisfaction and...


  • Montreal, Quebec, Canada Randstad Full time

    About the RoleWe are seeking a motivated and passionate individual to join our dynamic team in the aviation industry. This exciting opportunity requires strong customer service skills and the ability to efficiently manage high volumes.Key ResponsibilitiesProvide exceptional customer service to internal and external stakeholdersNegotiate and resolve complex...


  • Montreal, Canada Victoria's Secret Full time $26 - $37

    A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager.Primary Responsibility:The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and...