Client Service Manager

2 weeks ago

Toronto, Canada Northbridge Financial Corporation Full time

What it's like to be a Northbridge Client Service Manager at Northbridge Insurance

Northbridge Client Service Managers are responsible for ensuring that every interaction is a great experience, with efficient flawless service standards upheld. They assist the Director of Specialty Lines – Fronting in managing all operational activities that are in scope for the fronting team, and also by establishing and maintaining excellent relationships with Managing General Agencies (MGAs), reinsurance brokers, and reinsurers externally as well as internal teams.

They provide coaching of other Specialty Lines staff - mixing their mentoring and technical experience to ensure that all on the team are supported. They provide exceptional customer service to our MGA partners, ensuring that relationships and service are kept top-of-mind. They manage client and reinsurers’ requests with the objective of resolving all questions related to the fronting portfolio. They understand and apply best business practices towards compliance, internal control, and operational risk controls for fronting programs in accordance with regulatory standards and policies.

We want your talent

If you’re great at:

Specialty Lines Underwriting (Fronting being a strong asset)

Customer Service and Relationship-Building

Coaching and mentoring

And you have:

7+ years of Commercial Underwriting (Property, Casualty, Fronting)

3+ years of leadership experience

Insurance accounting principle knowledge, including earning factors, reserves, Accounts Payable and Receivables

We really mean it when we say we put you first. Here are a few ways how:

Hybrid work you get to work from the office and at home 50/50, allowing you to manage both worlds with the ease and flexibility you need.

Growth opportunities to develop your career by applying to permanent roles as they become available.

We help you prioritize your well-being from day one through, early leave days, wellness programs, rewards, and recognition programs.

NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.

#LI-Hybrid #LI-RP1

Who we are:

We’re Northbridge Insurance. We’re proud to work with Canada’s most trusted commercial broker networks. We have a reputation for being one of Canada’s leading commercial insurance providers. Our employees are dedicated to understanding the needs of our customers and creating solutions that help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Northbridge.

At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.

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