Advisor, Housing Services

Found in: Talent CA C2 - 6 days ago


Waterloo, Canada University of Waterloo Full time

Overview

The Advisor, Housing Services is the welcoming and compassionate face for all Campus Housing customer service interactions. Advisors appropriately solve issues related to housing or refer customers to the right resources. Solving customer issues often includes assisting students with finding appropriate resources from on-campus residences and off-campus services, and/or advising them to attend workshops or other support services. The incumbent also handles administrative matters including: some office operations, workshops and presentations, and other projects as assigned to ensure all customers are supported appropriately.

This position is contingent on funding.

Responsibilities

Communicating and providing student housing service support

Acknowledges and responds to customer inquiries regarding the status of their residence applications, eligibility requirements and procedures Problem solves one-of-a-kind scenarios and tailors communication to diverse audiences Exercises sound judgement and discretion with regard to the confidentiality of student information Identifies optimal ways to continuously improve Housing & Residences services/processes by collaborating with others, and develops an annual inquiry review focusing on walk-in, email and telephone inquiries from students, partners, faculty and staff Acts as a conduit between customers and members of the Admissions team Ensures that in-bound residence and off-campus housing questions (in-person, telephone and email) from students, parents and campus/community partners are answered appropriately – immediately, after further action, or by forwarding to appropriate the person Provides customer sensitive support during wait periods and exceptional circumstances Participates in special event Open House days organized by the University of Waterloo Accepts and processes payments for off-campus housing listings and residence payments, as necessary

Advising on housing accommodations for students

Describes on-campus residence options to students in order to highlight the value of the Waterloo Residences Discusses the Ontario Residential Tenancies Act regarding off-campus tenancy agreements, and explains potential issues within rental agreements Provides insight and educates students on how to be good neighbours and tenants while living on-campus or off-campus Advises and refers students to appropriate campus and community resources, and ensuring students are aware of further support, if necessary Organizes workshops and events to ensure students are aware of student housing opportunities while at Waterloo 

Staff and volunteer oversight

Hires, trains and performance manages part-time and casual housing customer service staff  Provides oversight of student volunteer opportunities related to Housing & Residences admissions and operations functions, including advisory boards and appeals committees Provides direction and guidance for the day-to-day work of occasional and casual pay staff Organizes customer service coverage for the main housing administration office during regular office hours

Collaboration with Partners

Develops and leverages positive and professional relationships with campus partners by participating in committees and targeted regular interactions with stakeholders Liaises between students and AccessAbility Services, the Registrar’s Office, and the Graduate Students Office (GSO) regarding the revision of student services as it relates to on-campus accommodations

Reporting and record keeping

Maintains accurate and timely records of on- and off-campus student accommodations Tracks daily inquiries to ensure appropriate client service records are kept up-to-date while anticipating upcoming inquiry trends based on past metrics Provides students with appropriate proof of residency documents, as needed Runs standard queries to gather data from Student Information Systems and Housing Operations systems to identify the various stages of a student’s academic cycle Generates customer inquiry reports to ensure housing staff is aware of common stakeholder questions related to student housing on a weekly and termly basis

Qualifications

Undergraduate University degree and/or College Diploma in Office Administration, or business or social service related studies Customer service experience required, preferably in hospitality or accommodations services Experience and understanding of university-based housing initiatives preferred Demonstrated critical thinking and problem solving skills Superior interpersonal and effective communication experience with a diverse range of people required Understanding of tenancy related policies and guidelines an asset Must possess a high degree of maturity, patience and judgment Self-motivated to take initiative, resolve problems and escalate more complex issues Excellent written and oral communication skills with strong attention to detail Collaborative work ethic Compassionate and considerate customer service ability

  • Waterloo, Canada University of Waterloo Full time

    Overview: The Advisor, Housing Services is the welcoming and compassionate face for all Campus Housing customer service interactions. Advisors appropriately solve issues related to housing or refer customers to the right resources. Solving customer issues often includes assisting students with finding appropriate resources from on-campus residences and...

  • House Cleaner

    5 days ago


    Waterloo, Canada Maid Home Cleaning Services Full time

    MAID BLAST is looking for experienced house cleaners in Kitchener / Waterloo / Guelph. Full-Time & Part-Time. Make Your Own Schedule. Do you enjoy fighting dirt, dust and grime and making everything around you beautiful? If so, then a job with Maid Blast is for you! We are looking for hard-working house cleaners in your area. Through their reliability...

  • House Cleaner

    6 days ago


    Waterloo, Canada Maid Home Cleaning Services Full time

    MAID BLAST is looking for experienced house cleaners Kitchener / Waterloo. Full-Time & Part-Time. Make Your Own Schedule. Do you enjoy fighting dirt, dust and grime and making everything around you beautiful? If so, then a job with Maid Blast is for you! We are looking for hard-working house cleaners in your area. Through their reliability and...

  • House Cleaner

    11 hours ago


    Waterloo, Canada Maid Home Cleaning Services Full time

    MAID BLAST is looking for experienced house cleaners in Kitchener, Waterloo and Cambridge. Full-Time & Part-Time. Make Your Own Schedule. Do you enjoy fighting dirt, dust and grime and making everything around you beautiful? If so, then a job with Maid Blast is for you! We are looking for hard-working house cleaners in your area. Through their...

  • Service Advisor

    3 days ago


    Waterloo, Canada Tirecraft Full time

    Service Advisor Bast Tirecraft, Waterloo Tirecraft is a proudly Canadian owned and operated expert in tires and automotive services. We are presently seeking a qualified individual to fill the position of Service Advisor to be the liaison between our customers and our Tire Technicians. **Benefits**: **Responsibilities**: - Write up work orders for all...

  • Service Advisor

    7 days ago


    Waterloo, Canada German Autotech Inc Full time

    **About us** **German Autotech is a family owned and operated local business serving Kitchener-Waterloo since 2009. German Autotech specializes in the service and repair of automobiles that we were passionate about, Porsche, BMW, Audi, Volkswagen, and Mini. We wanted to concentrate our knowledge and expertise on German automobiles in order to offer our...

  • Service Advisor

    7 days ago


    Waterloo, Canada Essential Auto Service Full time

    Responsibilities: - Greet customers and provide excellent customer service - Listen to customer concerns and accurately document them - Transmit customer requests to the appropriate service technician - Provide recommendations for necessary repairs or maintenance based on vehicle inspections - Schedule appointments and follow up with customers regarding...

  • Service Advisor

    10 hours ago


    Waterloo, Canada Tirecraft Full time

    **Service Advisor** Bast Tirecraft, Waterloo Is Customer Service your passion? **Tirecraft **is a growing organization that specializes in tires and tire services. We are proudly locally owned and operated! The position is entry to mid-level with onsite training provided, growth opportunities are available and highly encouraged. We are looking for someone...


  • Waterloo, Canada University of Waterloo Full time

    Overview: The Undergraduate Advisor provides academic advice to undergraduate students enrolled in Computer Science courses from all Faculties and from other universities. This position serves as a resource for and supports officers and members of the School of Computer Science in areas of policy and practice. **Responsibilities**: Student Advising - Advise...


  • Waterloo, Canada Region of Waterloo Full time

    **Story**: Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy,...

  • Property Consultant

    6 days ago


    Waterloo, Canada Domus Student Housing Inc Full time

    **Who Are we?**: The Domus Group of Companies is an industry leader providing innovative real estate investment and management solutions. For over 17 years, the Domus team has specialized in multi-residential property management, student housing, development, condo management and asset stabilization. We are a love-to-have-fun team that craves growth. We...


  • Waterloo, Canada Trustwave Full time

    About Trustwave The Information Security Advisor function provides a single point of contact for all security-related activities for designated customer accounts, and takes a key leadership role by providing extensive hands-on guidance in the development and implementation of security policies as related to designated accounts. The role extends further by...

  • Service Advisor

    10 hours ago


    Waterloo, Canada Tirecraft Full time

    **Service Advisor** **Bast Tirecraft, Waterloo** Is Customer Service your passion? Tirecraft is a growing organization that specializes in tires and tire services. We are proudly locally owned and operated! The position is entry to mid-level with onsite training provided, growth opportunities are available and highly encouraged. We are looking for someone...

  • Career Advisor

    5 days ago


    Waterloo, Canada University of Waterloo Full time

    Overview: **Term: 18 months** Career Advisors support students and/or alumni to identify and achieve their career and employment goals. They help them to identify their values, needs and skills and use this information to seek out, engage in, and extract meaning from a wide variety of experiences. Each career advisor tends to work closely with a particular...

  • Student Advisor

    5 days ago


    Waterloo, Canada University of Waterloo Full time

    Overview: **Term: 14 months** The Student Advisor’s role is to be the primary support person for students during their co-op experience at Waterloo. Student Advisors support the student and their employer supervisor during the work term to ensure a successful work experience. Student Advisors also support students when they are on an academic term but in...


  • Waterloo, Canada University of Waterloo Full time

    Overview: **Term: 18 months** The Administrative Coordinator and Advisor, Undergraduate Studies, advises undergraduate students in the School of Accounting and Finance (SAF) by providing academic advising and counselling to all students taking AFM courses as well as applicants within the admissions process. The incumbent works closely with the Student...


  • Waterloo, Canada Direct Travel Full time

    Leisure Travel Advisor - Waterloo, On- Embark on the next step in your career journey with Direct Travel!- As a key member of the Waterloo team the Leisure Travel Advisor will be responsible for the successful completion of leisure travel arrangements for Vision Travel clients. This role will work closely with Leisure Travel team members and report to the...

  • Product Owner, Advisor Journey

    Found in: Talent CA C2 - 6 days ago


    Waterloo, Canada Sun Life Full time

    Job Description : Sun Life Retail Advice & Solutions (RA&S) is one of the leading financial institutions in Canada that offers Canadians holistic advice and innovative solutions including insurance, wealth and health through a team of digitally-enabled and insights-driven human advisors. We are on an exciting journey to create exceptional digital...


  • Waterloo, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...


  • Kitchener-Waterloo, Canada Neilson Financial Services Full time

    **Life Insurance Sales Advisor** As long as you have a current and active **LLQP License**, we will fully train you on all our products and sales practices and support you with the the required provincial licenses. We have a tried and tested model of selling that can be mastered in a matter of weeks so the key attribute we’re looking for is your...