Sommelier

1 month ago

Lake Louise, Canada Accor Full time

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today

What is in it for you:

Subsidized staff accommodation provided on-site for full time status employees One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal) Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability) Comprehensive wellness platform (GreenShield+) for employee mental health and wellbeing support Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Spa  Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor
Job Description

The Chateau Lake Louise is in search of a dynamic Sommelier to elevate our iconic dining experiences at Fairview Bar & Restaurant and the Walliser Stube. This role is tailored for an ambitious individual with a passion for excellence, poised to cultivate our hotel's Food & Beverage operations and position our restaurants as the ultimate dining destinations. Collaborating closely with department heads, you will curate and manage the wine selection across our five distinguished restaurants, in-room dining services, Guide’s Pantry, and Banquet department. Central to this role is the growth and maintenance of our esteemed “Best of Award of Excellence – Wine Spectator” Master wine list, boasting over 500 meticulously selected labels. Embark on a journey where your career aspirations merge seamlessly with the allure of luxury hospitality. Join us and transform your professional journey into a captivating lifestyle.

What you will be doing:

Offer professional, friendly and engaging service to guests and colleagues Develop and enhance Fairmont service standards through disciplined administration of departmental procedures Maintain effective working relationships and clear communication with colleagues and leaders in the restaurant and other departments Lead a team in all aspects of the outlet’s operations and ensure service standards are followed Respond to guest concerns in a professional and timely manner Assist in recruiting, on boarding and training employees Inspire the ongoing professional development, performance, growth and satisfaction of all team members Work with the kitchen, stewarding and all leaders to promote teamwork as a strong component of the daily service culture Assist with staff scheduling to ensure appropriate allocation of resources Ensure that the outlet maintains a first class, positive visual impact including ambience, cleanliness, décor, and service flow Ensure a clean and safe working environment, and actively participate in health and safety initiatives Adhere to all hotel environmental policies and initiatives Carry out any other tasks as assigned Elevate guest experiences by spearheading wine sales and service across all outlets, ensuring a captivating dining journey and boosting revenues. Champion unparalleled service and quality standards in wine offerings and maintain the master wine list, upholding our Best of Award of Excellence rating. Collaborate on Food & Beverage promotions with a focus on curated wine selections, organizing captivating wine seminars and tastings. Empower staff through comprehensive training on wine service excellence, ensuring seamless communication and fostering passion for wine. Own the wine inventory process, engage in supplier tastings, and proactively enhance wine-related operations and innovation. Embrace additional responsibilities as needed for flawless beverage service and unforgettable guest experiences, including Research & Development to shape monthly menus with captivating wine selections and pairings while upholding impeccable cleanliness and ambiance.
Qualifications
Sommelier credentials a very strong asset. I.S.G. Preferred 1 year supervisory experience in a hotel restaurant is an asset (four diamond hotel) Previous F&B leadership experience required Working knowledge of point of sale systems (ideally Silverware), and Microsoft Office Possession of a degree or diploma in a related discipline preferred Self‑motivated, with the ability to make effective decisions Demonstrates initiative, and the ability to multitask and work with minimal supervision Ability to maintain high service levels under pressure Physically fit to lift trays repeatedly, stand and walk for the duration of the shift
Additional Information

Visa Requirements: Applicants must be legally authorized to work in Canada.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits

Our Commitment to Diversity & Inclusion:  

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

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