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Major Incident Manager
4 months ago
Req ID: 285220
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Major Incident Manager to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).
Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis.
Responsibilities include the management and oversight of service delivery processes, which may include incident management, problem management, request management, change management, service level management and configuration management as well as resource coordination, client management, dispute and technical resolution management, and communications at various levels during services engagements from tactical to strategic.
Participates in enterprise-wide, cross-disciplinary business strategy projects, including confidential initiatives that support the selection, procurement and implementation of appropriate information systems applications that may result in the reduction or repurposing of FTEs.
In this role you will be responsible for:
- Individuals understand their own area and are able to perform all facets of their role.
- They have experience in most issues that may arise, although require guidance with new assignments or assignments outside normal scope of work.
- They manage projects with oversight from their supervisor.
Requirements for this role include:
- Assigned to basic service delivery processes and associated projects.
- May participate in continuous improvement activities in support of client or internal business processes.
- Provides resolution to an assortment of client problems and/or requests.
- Regular direct interaction with client and end users.
Basic Qualifications:
- Typically requires 5-7 years relevant experience.
- Undergraduate degree or equivalent combination of education and work experience.
- Solid understanding of ITIL processes and principals.
- Solid written and verbal skills.
- Ability to physically perform general office requirements.
- Must be able to perform essential responsibilities with or without reasonable accommodations.
“This position is currently non-union. However, it may become unionized in the future.”
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About NTT DATA Services
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
