Client Manager, Investor Solutions

Venture outside the ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?

Now Hiring: Client Manager, Investor Solutions

Reporting to the Head of Operations, TMX Investor Solutions, the Client Manager will develop strong relationships at the senior management level of our client’s organization to ensure that we are capitalizing on opportunities in delivering proxy and Information agent services along with shareholder Ownership Intelligence, custom reporting solutions and Asset Recovery Services. They will lead, manage and deliver the full suite of services to each of their clients while ensuring profitability, a high rate of client satisfaction, and managing risk.

Key Accountabilities: 

 Assume responsibility for leading and strengthening relationships with key client stakeholders such as a corporation’s board of directors, executive management and various business heads

Build relationships with key centers of influence/ business partners such as: Transfer Agents, Printers, Broadridge and other mail houses, Trustees, Client’s advisors and investment bankers, Client’s legal counsel, Global Depositories and their participants (Banks, brokerage firms, custodians etc.)

Leverage off their experience and knowledge to create and deliver tailored solutions to corporate transactions and meetings that yield the best possible results for clients

Support corporate clients by acting as an advisor on shareholder communications, corporate governance and voting impacts as they relate to institutional investor voting, corporate action transaction processing and stakeholder engagement

Assess requirements of each corporate meeting mandate by conducting a formal onboarding process that includes an initial exploratory meeting with the client, in-depth research and analysis of the company’s historic voting trends, peer comparative analysis on compensation, board diversity, voting results on shareholder proposals, and reviewing the impact of the company’s top institutional investor voting behaviour and guidelines

Define and propose to clients a security holder and/ or intermediary (Broker, Bank or Custodian) communication strategy for any given mandate, to yield the best possible result and participation

Assists corporate clients with the preparation of Shareholder meetings by gathering historic voting and corporate information, conducting a trend analysis on past AGMs, providing them with a competitive analysis from an ESG perspective, identifying any issues that may surface and proposing solutions 

Co-ordinate and lead campaigns by ensuring that all deliverables are met within scheduled timelines and all parties are engaged and informed

Review Tender Offers to Purchase, Consent Statements and Management Information Circulars and provide any suggestions on best practices, suggestions, comments and edits as appropriate and ensure that all documentation is clear and accurate with respect to the voting, consent, or tender process.

Work with the company’s legal counsel by advising on how to customize election and/or proxy instruction forms as required for each mandate based on the operational and/or legal requirements 

Lead and coordinate various internal groups to upsell and deliver complimentary products and services such as Depositary, Tabulation, Printing and Payment Agency Services

Manage all aspects of the mandate by leading all activities and acting as the central contact for all corporate issuer communications, queries and requests

Research, identify and analyze the security holder base for each corporate issuer client by creating a custom Shareholder Composition Report that identifies key institutional investor voting power and influence

Prepare detailed analytical reports on each corporate meeting; reviewing the results, conducting peer comparisons and impacts including the provision of detailed institutional investor rationale for voting and the impact of the proxy advisory recommendations on the meeting results

Represent the Company professionally.

Assist with development of thought leadership pieces and content 

Assist with the review of prospects for new business by reviewing press releases, SEDAR filings; and research opportunities.

Other duties and responsibilities as assigned.

Must Have (s):

3 to 4 years of proven experience in a similar or client facing/relationship management role within the Financial services or Investment industry experience is required (Custodian/broker back office/ Investment Management/ TA business / ESG Advisor or Corporate Actions, Proxy Solicitation)

Strong interpersonal skills, decision making, and problem solving skills

Develops and maintains positive relationships with internal and external clients. Proven track record in understanding clients’ needs and developing the appropriate solutions

Excellent written and verbal communication skills

Good presentation skills

Proficient in Microsoft Office suite, with advanced knowledge of Word and Excel, intermediate PowerPoint skills and/or Google suite of products.

Ability to work flexible hours in a fast-paced, deadline driven environment.

Proactive with an innate curiosity and a strong attention to detail.

Can juggle multiple deliverables and learn on the fly

Resourceful and leverages of the knowledge of others

Nice Have (s):

Bilingual (English & French) is an asset.

CSC certification is an asset

In the market for…

Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets Experience the movement of the market while grounded in the stability of close to 200 years of success.

Connection - With site hubs in some of the world’s most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.

Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led Team Impact spreads social good via our giving strategy.

Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger “we”. Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived 

Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.

Ready to enrich your career with impactful work, leaders who truly care, and the flexibility and programs to help you thrive as part of #TeamTMX ? Apply now.

TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.