Customer and Technical Support Representative

3 weeks ago

Saint John, Canada Randstad Canada Full time
Are you passionate about customer service? Do you have solid Problem Solving Skills? Do you have excellent critical thinking and decision making? We have a role you would be interested in

We're currently looking for a Customer and Technical Support Representative for our client in Saint John. As a Customer and Technical Support Representative you will be responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.

Advantages
- Saint John location
- Onsite role
- 12-month contract
- $17.50 / Hour
- Gain experience in a corporate setting
- Monday to Friday
- Hours of operation: 8:00am and 10:00pm
- Start date: ASAP

Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs

Responsibilities
As a Customer and Technical Support Representative, you duties will be:
•Providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.
•Solving Customer Hardware, Software and Networking problems at first contact using Company Systems, CareAR and/or Software Tools as appropriate
•Communicating proactively the benefits of diagnosing and resolving issues
•Resolving incoming Customer escalations through effective negotiation and escalate urgent issues to appropriate team as necessary
•Contributing to knowledge systems to enhance solutions provided to customers
•Can Execute processes unique to Company Major Account Customers to ensure Service Level Agreements are met
•Providing feedback on Policies and Procedures to continuously improve Customer experience
•Maintaining product & software knowledge
•Providing great experiences and resolving technical issues by making good business decisions on each interaction
•Representing company to Customers & Partners in a Friendly, Professional and Ethical manner

Qualifications
•Provide an Excellent Customer Experience using sound listening skills, empathy & urgency; when necessary, effectively diffuse and recover service concerns with the Customer
•Solid Problem-Solving Skills - experience with troubleshooting technology issues such as Xbox, PlayStation, mobile devices, software, computers, printers, etc. is an asset
•Friendly & Able to communicate effectively – listening, written & verbal
•Ability to deliver results independently and as a part of a team
•Critical thinking and decision making
•Ability to multitask effectively with attention to detail
•Prior ‘support center’ experience not required
•High level of achievement and self-motivation

Nice to have:
•Post-Secondary Education is an asset
•Technical support experience is an asset

Summary
If you are interested in the Customer and Technical Support Representative in Saint John, please apply online at www.randstad.ca. Qualified candidates will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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