Valet

4 weeks ago

Toronto, Canada Easton’s Group of Hotels Full time

Objective:

To provide a sense of arrival and departure consistent with Residence Inn by Marriott standards and hotel policies, while exceeding the guest’s expectations.

Responsibilities:

To drive, park and return guests’ vehicles from point of arrival to designated area and to point of departure in a manner consistent with Residence Inn by Marriott standards and regulations. To achieve the highest level of guest satisfaction by providing quality service and maintaining performance standards. To resolve guest complaints, compliments and suggestions in a professional manner.  Voluntarily carry luggage for guest checking in or out according to standards.
 Proactively communicate with internal colleagues to advise of guest arrival or particular service needs, issues or concerns as appropriate. To handle guest vehicles in such a manner that the guest will always find it as it was left (radio, seat, etc.). Greets all guests arriving by vehicle, and promotes valet parking as only hotel related parking option or clearly directs guest to appropriate public parking service if they prefer To document any damage on in-coming vehicles. To complete all documentation required. To keep vehicle keys secure. Ensure safety of guests and guests belongings. To retrieve guest luggage from guestrooms as required. Maintain positive internal and external relationships, familiarity with local venues, attractions, restaurants and events. To maintain a clean ground as necessary outside the front door. To provide guests with claim tickets for every item stored. To provide guests with transportation using only authorized and licensed vehicles.  To maintain a neat and organized storage area for storage of guest belongings. Demonstrate a high level of integrity. To report for duty with a professional appearance and dress to standards.

Must have a valid Ontario Class G Driver’s License.
 Must be available to work evenings, weekends and holidays.
 Must be eligible to work in Canada

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