Claims Analyst-Hybrid
3 weeks ago
Position Purpose
: This position adjudicates all Customer Disputes or Claims in accordance with IPG business guidelines and respective Policies and Procedures.Principle Accountabilities
Validate and process customer claims such as returns, shortages, pricing discrepancies in a timely manner Analyze and review claims file portfolios and communicate root causes and potential solutions Proactively communicate claims status and other key data information to internal and external stakeholders. Work with internal departments as needed, including Sales and Product Marketing and warehouse, to validate and/or resolve questions or issues on customer's A/R Identify procedural non-compliance on claims approvals; escalates process gaps to management Participate in Claims process improvement projects. Responsible for productivity levels and quality levels as assigned by management. Perform collection tasks on delinquent client accounts as warranted. Support the task of Order release as warranted. Demonstrated ability to multitask without loss of efficiency or accuracy Conduct other duties and small projects as assigned by management Strong communication and interpersonal skills with a commitment to customer satisfaction Strong analytical, problem-solving skills, and excellent math aptitude Ensures policy and procedures are being enforced regarding approval levels and corresponding reason codesEssential Skills and Experience
University degree and/or equivalent in 3 to 5 years of related work experienced in Claims or Customer Services or Accounting Bilingual Detail oriented Ability to multi-task and prioritize workload Results oriented and strong problem-solving skills Solid organizational skills Intermediate to advance skills with MS Office including Outlook, Word, Excel and PowerPoint Working knowledge of JD is an assetIntertape Polymer is an Equal Opportunity Employer. We thank all candidates for applying, but only those selected for interview will be contacted.
Intertape Polymer has a competitive compensation and benefit package and is committed to providing a safe work environment.
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