Call Center Representative

5 months ago

Sydney, Canada MCI, LC Full time

POSITION OVERVIEW

We are looking for ONSITE call center representatives to support a variety of inbound and outbound customer service and sales projects. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and up-sell customers on new products and services. There are a wide variety of project openings on government programs as well as some of the most recognizable brands in the world. Candidates should have excellent communication skills, a willingness to learn on the job, and be highly reliable. 

Schedules vary by site and project; however, we can usually find something that works for everyone. This is an entry-level position with competitive compensation and bonus plans. 

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

--------------

...

POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. 

In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.

Essential Duties

Handle inbound and outbound contacts in a courteous, timely, and professional manner Ensure first call resolution through problems solving and effective call handling  Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed Accurately document and process customer claims in appropriate systems Lead fact-finding discussions to determine the best options for the customer Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures Comply with requirements surrounding confidential information and personal information Escalate customer issues to the appropriate staff and managerial for resolution as needed Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements 

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT? 

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. 

Qualifications

Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem-solving, and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required)

One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience

CONDITIONS OF EMPLOYMENT

Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location.

JUST A FEW OF THE BENEFITS

Medical, Dental, and Vision Coverage Options Paid Time-Off Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources,

.

  • Blended Call Center Representative

    1 month ago

    Sydney, Nova Scotia, Canada MCI, LC Full time

    Job Title: Blended Call Center RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Blended Call Center Representative to join our team. As a Blended Call Center Representative, you will be responsible for handling inbound and outbound customer calls, providing exceptional service, and meeting sales targets.Key...

  • Bilingual Call Center Representative

    4 weeks ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job Title: Bilingual Call Center RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Bilingual Call Center Representative to join our team at Mass Markets. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer issues, and promoting our products...

  • Customer Service Representative

    5 days ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in our Call Center. As a key member of our sales team, you will be responsible for providing exceptional customer service, resolving customer issues, and meeting sales targets.

  • Bilingual Call Center Representative

    4 weeks ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Call Center Representative. In this role, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesHandle inbound and outbound customer calls in a professional and courteous...

  • Bilingual Call Center Representative

    4 weeks ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job OverviewMass Markets is seeking a highly motivated and customer-focused individual to join our team as a Bilingual Call Center Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer issues, and promoting our products and services.Key ResponsibilitiesHandle...

  • Call Center Sales Team Lead

    1 month ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job Title: Call Center Sales SupervisorJob Summary:We are seeking a highly motivated and experienced Call Center Sales Supervisor to join our team at Mass Markets. As a Call Center Sales Supervisor, you will be responsible for leading a team of sales representatives and driving sales performance in a fast-paced call center environment.Key...

  • Call Center Sales Team Lead

    4 weeks ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job Title: Call Center Sales SupervisorJob Summary:Mass Markets is seeking a highly motivated and experienced Call Center Sales Supervisor to join our team. As a Call Center Sales Supervisor, you will be responsible for leading a team of sales representatives and ensuring the success of our call center operations.Key Responsibilities:Lead a team of sales...

  • Call Center Sales Team Lead

    4 weeks ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job Title: Call Center Sales SupervisorJob Summary:We are seeking a highly motivated and experienced Call Center Sales Supervisor to join our team at Mass Markets. As a Call Center Sales Supervisor, you will be responsible for leading a team of sales representatives and providing guidance and support to ensure they meet their sales targets and provide...

  • Inbound Call Center Representative

    3 weeks ago

    Sydney, Nova Scotia, Canada MCI, LC Full time

    Job SummaryMCI, LC is seeking a highly motivated and customer-focused Individual to serve as an Inbound Call Center Agent. As an Inbound Call Center Agent, you will be the first point of contact for customers, handling a high volume of inbound calls and providing exceptional customer service.Key ResponsibilitiesHandle inbound calls in a courteous, timely,...

  • Call Center Sales Representative I

    4 weeks ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Position OverviewCall Center Sales Representative I (Entry-Level)We are seeking highly motivated and customer-focused individuals to join our team as Call Center Sales Representatives. In this role, you will be responsible for making outbound calls to new prospects and current customers, selling new products, upselling existing ones, and providing customer...

  • Sydney Call Center Representative

    7 days ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job DescriptionWe are seeking highly motivated and dedicated individuals to join our team as Call Center Representatives in Sydney, NS. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients through inbound and outbound calls.About the RoleThis is an on-site, entry-level position that...

  • Call Center Representative

    5 months ago

    Sydney, Canada Mass Markets Full time

    POSITION OVERVIEW We are looking for ONSITE call center representatives to support a variety of inbound and outbound customer service and sales projects. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and up-sell customers on new products and services. There are a...

  • Call Center Sales Supervisor

    6 months ago

    Sydney, Canada Mass Markets Full time

    POSITION OVERVIEW Looking to work for a fast growing company? Start your career here at MCI. If you are a highly motivated individual and posses excellent communication skills, we need your help in managing call center sales agents. While your team operate the phone for a variety of commercial, state, and federal projects, you will assist and...

  • Call Center Sales Manager

    1 month ago

    Sydney, Nova Scotia, Canada MCI, LC Full time

    Job SummaryMCI is seeking a highly motivated and experienced Call Center Sales Manager to join our team. As a key member of our sales team, you will be responsible for leading a team of sales representatives and driving revenue growth through effective sales strategies and customer engagement.Key ResponsibilitiesLead a team of sales representatives to...

  • Blended Call Center Representative

    5 months ago

    Sydney, Canada MCI, LC Full time

    POSITION OVERVIEW BLENDED CALL CENTER REPRESENTATIVE (INBOUND & OUTBOUND) Start a career with our growing team! We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers...

  • Call Center Operations Manager

    1 month ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job Title: Call Center Operations ManagerMass Markets is seeking an experienced Call Center Operations Manager to join our team. As a key member of our operations team, you will be responsible for leading a team of call center supervisors and ensuring the day-to-day activity and development of our call center operations.Key Responsibilities:Lead a team of...

  • Call Center Sales Team Lead

    4 weeks ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job Title: Call Center Sales SupervisorJob Summary:We are seeking a highly motivated and experienced Call Center Sales Supervisor to join our team at Mass Markets. As a Call Center Sales Supervisor, you will be responsible for leading a team of sales representatives and ensuring the success of our call center operations.Key Responsibilities:Lead a team of...

  • Call Center Operations Director

    2 weeks ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job SummaryMCI is seeking a skilled Call Center Operations Manager to join our team at Mass Markets. This role is responsible for leading a team of call center supervisors and ensuring the success of our commercial and public sector clients.Key ResponsibilitiesLead a team of call center supervisors and direct reports to achieve exceptional customer service...

  • Call Center Operations Manager

    6 months ago

    Sydney, Canada Mass Markets Full time

    POSITION OVERVIEW OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experienced call center leaders to support commercial and public sector clients. Managers in this role coach and develop a team of 5 - 10 supervisors and are directly responsible for the performance of their team. Candidates for this...

  • Sydney Contact Center Representative

    1 month ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job Title: Sydney Contact Center RepresentativeJob Summary: We are seeking a highly motivated and customer-focused Contact Center Representative to join our team in Sydney. As a Contact Center Representative, you will be responsible for providing exceptional customer service and sales support to our clients across various industries.Key...