Captain

3 weeks ago

Montreal, Canada Estiatorio Milos Full time

Overview

As a Milos brand ambassador, the Captain orchestrates a memorable guest experience by fostering a warm, pleasant and welcoming environment. They lead by example and act as impeccable hosts, delivering an elevated level of service that is synonymous with Milos standards. 

Primary roles and responsibilities 

  • Thorough knowledge of food and beverage offerings including ingredients, sources, preparation methods and allergens 
  • Manages pace and sequence across all steps of service by ensuring appropriate coursing, firing and clearing through proper communication with FOH/BOH staff
  • Exhibits an excellent service attitude and is willing to go the extra mile to accommodate guests 
  • Inspects all aspects of the dining room including table settings, chairs and floors to ensure proper maintenance and safety, takes immediate action to correct any issues
  • Develops relationship with guests, routinely checks in with during service to ensure satisfaction
  • Accurately and efficiently prepares guests checks and accepts payment 
  • Ensures side work is completed and dining room supplies are well stocked, reports any supply shortages to FOH management 
  • Reviews daily specials, stations and other applicable announcements 
  • Trains new hires on Milos’ service standards, menu items, and food/beverage pairings 
  • Must be flexible and able to adjust to meet the changing needs of the restaurant 
  • Maintains a high level of professionalism and communicates effectively 
  • Acts as a Milos brand ambassador when communicating with guests  
  • Upholds a good self-image and can command the respect of the employees  
  • Leads with consideration and patience to achieve desired results through high quality service 

Requirements

  • A minimum of five to ten (5-10) years’ experience in a similar role 
  • Experience using restaurant point-of-sale (POS) systems 
  • Ability to make rapid, tactical decisions in accordance with the steps of service and Milos standards
  • Strong food and beverage knowledge, ability to properly articulate menu selections 
  • Possesses strong organizational and multitasking skills 
  • Is result-driven, works well under pressure in a fast-paced environment 
  • Superb customer service and interpersonal skills 
  • Professional, articulate, friendly, and punctual 

 

Milos offers a comprehensive group benefits program, including health, vision and dental coverage.

The annual salary range for this position is between 150k and 175k.

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