Senior Consultant

3 weeks ago

Mississauga, Canada Canadian Tire Corporation Full time

What you’ll do

The Senior Consultant, TMS (Oracle Transportation Management) role serves as a technical expert in Oracle Transportation Management (OTM), driving enhancements, support, and delivery of new features for the Operations Planning & Transportation Execution Teams. This position demands a strong background and knowledge in the configuration and impacts of changing, adding, or removing configurations in OTM. The Senior Consultant, TMS (OTM) Super User will coordinate and interact with the TMS Project Team, IT development and shared services teams, vendors and architecture teams to ensure requirements are understood and capable of being implemented. This is a technical role requiring strong analytical skills and a willingness to partner across several teams to implement project deliverables.

This role has project and sustaining accountabilities. It's required to support and tune our OTM West sustaining operations with the rest of our TMS Super User team, as well as participate in our contributions to the project team to build the net new functionality required for OTM East/Central.

For Sustaining:

Support, develop, and maintain our OTM platform to ensure capabilities are delivered through optimal system configurations, settings, and controls. It will include participation in rotation for 24/7 support with the rest of the TMS Super Users.

Partner with Product Owner on product vision, requirements definition (functional and non-functional), and capability analysis to ensure the product features support the needed business requirements.

Participate in ongoing interaction with Oracle Support and related teams regarding Quarterly Releases, Patches, Oracle SRs, etc. to ensure timely testing and validation, as well as continued effective and efficient operation of the system and product flow.

Provide subject matter expertise while developing and maintaining functional system configurations, documentation, and processes.

Provide data content, modeling, and mapping expertise for OTM.

Complete both hands-on configuration of the platform as well as management of internal and potentially outsourced configuration resources.

Assist business stakeholders with testing of system changes and analyze data flows for process improvement opportunities.

For TMS OTM Project:

Support testing efforts using business requirements and user acceptance criteria to validate that system configuration is working as expected. This includes Regression Testing to ensure new functionality doesn’t harm current functionality in Production from previous phases.

Partner with Solution Integrator consultants, to obtain deeper knowledge of Oracle Transportation Management (OTM) functionality and acquire the ability to support configuration efforts.

Manage activities in alignment with Agile approach (sprint planning, story-execution, defect resolution, sprint demos, retrospectives, etc.)

Work collaboratively with IT and Solution Integrator to support defect resolution and execute respective assignments captured in project plan.

From an Organizational Change Management (OCM) perspective, act as conduit between business and project team (includes facilitating project updates, responding to inquiries, supporting training efforts).

Oversee assigned activities in accordance with project timelines and agreed-upon detailed design.

Partner with project team and stakeholder groups (Transportation, Operations Planning, Distribution, and IT) to support a smooth implementation.

This position will be required to work Monday to Friday as a standard week, with a minimum of 2 days in the office (Mississauga campus).

Additional days as required to support pre and post implementation activities. Participation in rotation for On Call 24/7 is also required to support our stakeholders’ 7-day per week operations all year round.

What you bring

Experience supporting, configuring, and implementing Oracle Transportation Management (OTM) modules.

Advanced OTM Workflow Agent design and configuration

Excellent interpersonal, verbal and written communication skills and the ability to interact with a diverse group of team members, including executives, managers, end users across a variety of business units, Technology professionals, and subject matter experts.

Skilled in data gathering and analysis with the objective of providing solution recommendations and validation from a data and information flow perspective.

Strong ability to work effectively within time constraints, changing priorities, and independently.

Ability to provide reliable solutions to a variety of problems using sound problem solving techniques including the ability to find root cause and corrective action for given problems.

Strong analytical and problem-solving skills.

Proficient in Microsoft Office Suite: Including Intermediate in Excel, Word, and PowerPoint.

Three or more years’ experience as an OTM systems or functional analyst.

Bachelor's degree or equivalent technical and business experience.

Intermediate to strong skillset with PL/SQL (Programming Language/Structured Query Language) or other programming languages

Hybrid

We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

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