Store Manager 4
5 months ago
Requisition ID: 853204
Store # : Q0E638 ALPI - Downtown
Position: Full-Time
Total Rewards:
Are you enthusiastic, bilingual and fascinated by the world of optics? Do you like to work with designer eyewear, quality optical frames and products? Join us and discover a challenging, vibrant and caring work environment in the heart of Montreal.
Antoine Laoun Optician is a multi-disciplinary team of eye care professionals (optometrists, opticians and eyewear stylists), who has a fashion forward mindset, offers personalized eye care services and carefully selected quality eyewear products: glasses, sunglasses, lenses, and contact lenses from popular power brands and renowned independent brands.
GENERAL FUNCTION
The overall mission of the Store Manager is to be a leader within the Antoine Laoun organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.
MAJOR DUTIES & RESPONSIBILITIES
Ensure the Antoine Laoun team provides unsurpassed Customer Service Provide training and coaching to the team leveraging Company provided programs Analyzes reporting to create and implement action plans to improve store KPIs, including: NPS – Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; and others Attracts and hirers highly engaged team to esure the store has the right people in the right place at the right time Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs Takes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience Ensures all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environmentBASIC QUALIFICATIONS
High School graduate or equivalent 4+ years management/supervisory experience Comprehensive knowledge from operations, processes and business implications Strong influencing and negotiating skills Team building and management skills Knowledge of current optical theory and merchandise Strong communicator and listener Strong basic math skills (addition, subtraction, multiplication, division) Sales skills Familiarity with cash register, computers and calculators Ability to manage time under aggressive deadlinesPREFERRED QUALIFICATIONS
College degree or equivalent State licensure (if applicable) and/or ABO Certification in non-licensed states Antoine Laoun Final Inspector Certification Antoine Laoun Quality, Fitting and Adjusting Program Previous experience in customer service and retail Knowledge of current store merchandise High level of business acumen to include detailed knowledge of AL DashboardEmployee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package Benefits/Incentive Information including health benefits, PTO, 401K, paid family leave, tuition reimbursement, and eyewear discounts.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.
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