Catering Manager

3 weeks ago

Yellowknife, Canada Nova Hotels Full time

About us

Nova Hotels is a Canadian, family owned and operated hotel chain and management company based in Western Canada. Nova has 15 full and limited service hotels across Alberta, Saskatchewan and the Northwest Territories. Nova Hotels started its’ business in Yellowknife in 2000 and has had over 32 hotels and operate 6 different brands in the last 21 years of business, making us one of the larger independent hotel chains in Western Canada. We have almost 2300 guest rooms and over 100,000 square feet of meeting space. We are also an award-winning hotel chain with awards like Employer of Choice and a few locations are COR certified.  Nova Hotels strives to provide you the utmost in comfort and service at a great price. No matter if you are an employee of Nova Hotels or a valued guest, we want you to feel like you are a part of our family. 

The Destination

The Northwest Territories is so many things. It's the start of a journey. An attitude. A destination like no other. It is a place from the pages of history. A place that still lives free and wild. Big and big-hearted. Full of adventure and discovery. And more accessible than you think. It is endless waters and unmatched landscapes. The Northwest Territories is the last corner of North America to be tamed – home to the biggest and deepest lakes, the highest waterfalls, the fabled Northwest Passage, the forbidding Barrenlands and so much more. The Northwest Territories is the best place on Earth to witness the cavorting Aurora and the midnight sun. In summer, it's downright toasty. In winter, it is a new experience, with sundogs, moonbows, trees frosted in glitter, and roads made out of ice.

It is an immense land here for you to explore. It is waiting for you.

Nova Perks:

In addition to competitive wages we offer:

         Meal program
         Staff rates at any of our locations throughout NWT, Saskatchewan and Alberta.
         Friends & Family Rates at any of our locations
         Extended Health Benefits for full time employees 
         Employee Discounts at the F&B Outlets 


PRIMARY FUNCTIONS

The Catering Manager is responsible for using proactive selling tactics including client prospecting and follow-up with a constant focus on maintaining a high level of service and efficiency. They are the first point of contact for all general inquiries, via phone, email, fax, and walk-in guests and are responsible for coordinating all aspects of group meetings, banquets, receptions, and functions held in the hotel.  The Catering Manager must be willing and able to assist clients in planning of events and menu selections, as well as coordinating rental of audio-visual equipment as required. They are responsible for the efficient distribution of BEOS to the pertinent Departments.

The Catering Manager provides leadership in service and innovation while providing a working environment that fosters career growth and development for our team members. 

Responsibilities and Essential Duties

  • Perform telemarketing of existing and new clients to maximize use of all banquet rooms and enhance revenues of the department
  • Liaise with sales department to ensure clients’ needs are met in conjunction with guest rooms
  • Finalize the details of upcoming events that have been assigned by the Senior Catering manager and in accordance with established departmental policies and guidelines
  • Ensure the timely delivery of all Banquet event orders generated by the catering team are distributed to the appropriate departments
  • Check banquet event rooms in advance of functions to ensure departmental standards are being followed
  • Meet with clients prior to events to review arrangements, oversee events as required
  • Report weekly catering/ sales activities to the General & F&B Managers and  F&B Departments
  • Perform inspection of a meeting rooms and to report defects/repairs needed to the maintenance department
  • Maintain effective communications with other hotel departments to relate clients’ needs/requirements
  • Conduct site inspections for prospective clients
  • Plan and create menus for special events
  • Attend post-convention meetings with the General Manager, F&B Manager and Banquet Captain
  • Hold daily meetings with representatives of the Kitchen, Banquet, to review upcoming events, confirm guarantees, special meals
  • Assist the Banquet Manager in supervision, set up and service of events
  • Checks quality and delivery of catering services
  • Other projects/duties as assigned.

Qualifications and Skills

  • High School diploma. Diploma in hospitality management or event management is considered an asset
  • 1-3 years’ experience in sales and/or catering service.  Able to work well independently with little supervision
  • Computer skills including Microsoft applications, Micros and/or related catering/sales program

Core Competencies

  • Customer service skills
  • Problem solving skills
  • Quality management
  • Planning and organization
  • Computer & systems literacy
  • Self-Directed
  • Conflict Resolution

What we offer 

  • An opportunity to work in a progressive, exciting team environment
  • Employee discount in dining areas
  • Employee discount at sister properties 

Applicants must be legally entitled to work in Canada

We thank all applicants for their interest in Nova Hotels, however only those considered for an interview will be contacted.

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