Bilingual Customer Service Representative

3 weeks ago

Waterloo, Canada Securian Canada Full time
DescriptionWho we need

Reporting to the Assistant Manager, Customer Service, the Bilingual Customer Service Representative will provide accurate and prompt response to written and telephone customer inquiries regarding policy transactions, by using automated system. You will also provide information and solutions to customers to retain business, enhance customer loyalty including offering insurance products for enrollment.
What you will do
  • Answer all customer questions concerning benefits, provisions, billing, options and allowable contractual changes;
  • Respond to customer requests within the service, quality and performance standards determined by the department;
  • Research and process customer inquiries and transactions using the appropriate Company systems, databases, product manuals and other appropriate reference material;
  • Maintain knowledge of policy contracts, including additional benefit riders, provisions provided, the features and benefits of each contract, processing procedures and governmental regulations, so that customer inquiries can be answered accurately;
  • Read and understand all Bulletins and Alert notifications;
  • Identify and alert management to changes/delays/possible errors and unexpected service requests;
  • Provide information and adjust coverage to retain business and enhance customer loyalty;
  • Support the team in all their activities;

What you will bringThe experience. 1 year of related-working experience in a customer sales and service environment. 1-2 years’ sales experience. Experience working in a Call or Contact centre environment. Previous experience providing services via live chat, social media and email would be an asset.

The knowledge and the drive. Familiarity with business/insurance practices and principles- LOMA courses would be an asset. A continuous improvement mentality. Energetic and focused on efficiently providing top-tier service.

The skills. Fluent in both French and English. Excellent verbal and written communication skills with ability to influence customer attitudes/behaviors. Strong analytical and listening skills to clearly articulate product features and benefits/values to customers. Ability to work well independently as well as part of small teams.
Why join?When you’re a part of Securian Canada, you’re a member of an agile and innovative, high-performing, bright-thinking, make-things-happen culture – so that together, we can discover the art of possible. 

At our company, we see your potential on day one and challenge you to grow your unique strengths as you create a career filled with opportunity, collaboration, and purpose. 

You’ll also be part of a team that’s committed to diversity, equity, and inclusion, and who values diverse perspectives, so that you can be the person you want to be – both in, and outside, work.

Securian Canada offers a competitive total rewards program with a variety of perks and benefits, including:
  • Flexible work arrangements with monthly financial allocations to support your work-life balance; 
  • Generous starting paid vacation time, plus additional vacation days for every year of service;
  • Paid volunteer day so you can dedicate time to a cause you are passionate about; 
  • Paid personal and wellness days to support your total wellbeing;  
  • Educational assistance of up to $3,500 a year (with approval from your manager);
  • Flexible health and wellness account (in addition to comprehensive drug and dental coverage)
    to help pay for a wide range of wellbeing services that are meaningful to you; 
  • Up to 14% of combined contributions to the RRSP matching program; 
  • Family-friendly maternity/parental leave and, 
  • Many, more benefits, perks and programs.
If you have at least 70% of the qualifications we're looking for, want to work in a fast-growing, leading and progressive company, and feel driven to help Canadians and their families build secure futures – we want to hear from you 

Take the first step in building your future with Securian Canada. Apply now.

Securian Canada is committed to providing a barrier-free work environment and equal access to employment for all qualified applicants. As such, upon request, Securian Canada will work with applicants that require reasonable accommodations during the recruitment process. Please contact careers@securiancanada.ca for accommodation requests. All information shared during any accommodation request process will be stored and used only in a manner that is consistent with applicable laws and Securian Canada/Canadian Premier Life Insurance Company policies.

Who we are – and who we’re here for

We’re here for all Canadians and their families – however they define family. Our practical, life-ready insurance and protection solutions are designed to help provide financial security, so that Canadians can spend more time making every moment count.

For more than 65 years, we’ve been giving Canadians the confidence to face life’s uncertainties. With offices in Toronto, Montreal, Burnaby, Waterloo and Winnipeg, Securian Canada brings together strong local roots and expertise, a North American footprint, and a global perspective – all while innovating at the speed the markets we serve expect.

Together with our U.S. parent company, Securian Financial, we are a leading insurance provider in the Canadian Financial Institution and Association & Affinity markets. We offer insurance solutions built with genuine care – providing specialized experiences to those we serve.

What we do every day to be our very best

Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We’re agile and innovative, and we aren't afraid to challenge and create, or bring diverse perspectives to our work.

  • Bilingual Customer Service Representative

    3 days ago

    Waterloo, Canada RWAM Insurance Administrators Inc. Full time

    **Role: Bilingual Customer Service Rep.** **Department: Health and Dental Claims** **Why RWAM?**: Are you looking to work with a dedicated team of professionals making a difference in the lives of employers and employees every day? This position will be based at our head office in the rapidly growing town of Elmira, minutes from Waterloo, where you can...

  • Bilingual Customer Service Representative

    1 week ago

    Waterloo, Canada MCAP Full time

    **Bilingual Customer Service Representative - Remote** **MCAP at a Glance** Joining MCAP means you will be a part of our diverse workforce of highly talented individuals who are recognized for their expertise and success! At MCAP, your professional expertise, commitment to teamwork and passion for service excellence are recognized and rewarded with...

  • Bilingual Customer Service Representative

    2 weeks ago

    Waterloo, Canada Manulife Full time

    **The opportunity** Are you passionate about working with customers, building relationships, and being part of a growing business? Then we would love to have you join our Canadian Segment Contact Center as a **Bilingual Customer Service Representative**! With the customer being the main focus, this role will take a proactive approach to every customer...

  • Bilingual Customer Service Representative

    3 weeks ago

    Waterloo, Canada True Solutions Full time

    **Customer Service Representative (French/English)** We have immediate contract employment opportunity for 3 bilingual Customer Service Representative (French/English) Team Leads for one of our Insurance clients. **Here’s what you’ll do** - Being a knowledge leader on our policies, products, services, and initiatives - Respond to calls from members,...

  • Bilingual Customer Service Representative

    7 days ago

    Waterloo, Canada Equitable Life of Canada Full time

    At Equitable Life of Canada, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff. Join...

  • Bilingual Customer Service Representative

    4 weeks ago

    Waterloo, Canada Equitable Life of Canada Full time

    At Equitable Life of Canada, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff. Join...

  • Bilingual Customer Service Representative

    3 weeks ago

    Waterloo, Canada Securian Canada Full time

    **Who we need** Reporting to the** **Assistant Manager, Customer Service, the** Bilingual Customer Service Representative** will provide accurate and prompt response to written and telephone customer inquiries regarding policy transactions, by using automated system. You will also provide information and solutions to customers to retain business, enhance...

  • Bilingual Customer Service Representative, Manulife

    6 days ago

    Waterloo, Canada Manulife Full time

    **_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you....

  • Customer Service Representative

    3 weeks ago

    Waterloo, Canada Stemmler Meats & Cheese Full time

    **Help Wanted: Part-Time Customer Service Representative** Come grow with us! Stemmler Meats & Cheese is experiencing continuous growth and have an immediate opening for a part-time **Customer Service Representative **position in **Waterloo, ON**. Key Responsibilities and Qualifications include, but are not limited to the following: **Key...

  • Customer Service Representative

    6 days ago

    Waterloo, Canada Stemmler Meats & Cheese Full time

    **Help Wanted: Full-Time Customer Service Representative** Come grow with us! Stemmler Meats & Cheese is experiencing continuous growth and have an immediate opening for a full-time **Customer Service Representative **position in **Waterloo, ON**. Key Responsibilities and Qualifications include, but are not limited to the following: **Key...

  • Bilingual Customer Care Representative

    2 months ago

    Waterloo, Canada Equitable Life of Canada Full time

    At Equitable Life of Canada, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff. Join...

  • Bilingual Customer Service Representative

    2 weeks ago

    Waterloo, Canada Ontario Teachers Insurance Plan (OTIP) Full time

    Company Description OTIP (Ontario Teachers Insurance Plan) is a member-focused, service-driven organization. We are committed to putting our people first by fostering a positive and inclusive work environment, providing a competitive total compensation package and investing in career development. Our team is currently looking for a: **Bilingual Customer...

  • Customer Service Representative

    6 days ago

    Kitchener-Waterloo, Canada in-lite Design Full time

    We are looking for a dynamic self motivated customer service specialist to join our established and growing company. As the Customer Service Representative for our premium outdoor lighting organization, you will be passionate about ensuring an unparalleled customer experience in the world of mid to high-end outdoor lighting. This role demands a professional...

  • Bilingual Customer Service Representative

    2 weeks ago

    Waterloo, Canada Equitable Life of Canada Full time

    At Equitable Life of Canada, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff. Join...

  • Customer Service Representative

    4 weeks ago

    Waterloo, Canada ACUTE Environmental Services Full time

    **Customer Service Representative** **ACUTE Environmental and Safety Services Inc**. is looking for an experienced, career-minded **Customer Service Representative **whois responsible for serving customers in person and via the telephone. The Customer Service Representative is accountable for dealing with customer inquiries, and processing transactions,...

  • Customer Service Representative

    3 weeks ago

    Waterloo, Canada ACUTE Environmental Services Full time

    **Customer Service Representative** **ACUTE Environmental and Safety Services Inc**. is looking for an experienced, career-minded **Customer Service Representative **whois responsible for serving customers in person and via the telephone. The Customer Service Representative is accountable for dealing with customer inquiries, and processing transactions,...

  • Customer Service Representative

    3 weeks ago

    Waterloo, Canada Pillers Fine Foods Full time

    **Description** The Customer Service Representative will report to the Sr. Manager, Customer services & Logistics, and act as a liaison between customers, companies and consumers, to input orders and process complaints. This role will also assist with sales, order status, account questions and billing as required. **Duties and Responsibilities include but...

  • Bilingual Admin/customer Service

    2 months ago

    Waterloo, Canada Nour Trading House Inc Full time

    For this entry level position, we are seeking a highly motivated and customer-oriented Bilingual Administrator/Customer Service Rep to join our team. You will be responsible for reception duties and communicating with our English and French speaking customers. If you are fluent in both French and English, have excellent communication skills, and enjoy...

  • Bilingual Client Care Representative

    3 weeks ago

    Waterloo, Canada Equitable Life of Canada Full time

    Bilingual Client Care Representative Waterloo, ON, Canada Req #2177 Thursday, April 11, 2024 At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our...

  • Customer Support Representative

    3 days ago

    Waterloo, Canada Open Text Corporation Full time

    **Customer Support Representative - Bilingual German**: - Req id: 40152- Waterloo, ON, CA**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies...