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Director Client Relations

4 months ago

Toronto, Canada LVH Global Inc Full time

LVH is the premier home chartering service for the world’s elite, bringing together a collective of trusted homeowners and guests who share a passion for refinement, elegance, and elevated human experiences.  LVH offers the finest curated experiences, unparalleled in-home full services, exclusive home management, and advisory services combined with the latest technology trends.

As a member of the Sales Team, Director Client Relations plays a crucial role in creating, managing, and nurturing relationships with new & existing direct clients and partners including:

Essential Functions

  • Prospecting & developing new Client leads  in conjunction with the Marketing team

  • Qualifying Client to ensure there is a good fit plus the opportunity for long-term value 

  • Working with the Owner Partner  Team to tailor proposals across company offering

  • Driving the closing process and working with the Finance team to complete payments

  • Monitoring the Experience Team to ensure expectations planning, home and staff are exceeding expectations

  • Maintaining ongoing relationships and ensuring repeat business from clients.

  • Ensuring achievement of KPIs including booking quota, prospecting metrics & CSAT scores



Skill and Knowledge Qualifications

  • 4 or more years of experience in client relationship management or sales in travel, real estate, or another high-value product targeted to high-net-worth individuals

  • Proven track record of success in sales and increase in revenue 

  • Exceptional verbal and written English communication skills

  • Strong experience with CRM, presentation, and other online productivity tools

  • Multi-tasking capabilities and working effectively under deadlines 

  • Experience and love for international travel are highly desirable


Compensation:

  • Competitive base salary

  • Commission Plan

  • 20 Days of Paid Time Off

  • 5 Days of Paid Sick Leave

  • 6 Days of Paid Holidays

  • Work Equipment Stipend

  • Private Health Insurance