Clerk / Typist

Job summary

An exciting opportunity has arisen to join the Home Ventilation Service based at the Royal Victoria Infirmary on a 12 month temporary contract.

This multi-disciplinary team provides support to a unique cohort of patients who require breathing assistance outside of the hospital setting across the Northern Region.

The responsibilities of the role will include general administration duties including answering phone calls from patients and other members of the healthcare team, booking clinic appointments for outreach services and making entries onto the patient database. This role comes with scope to be involved in the development and evolution of the service.

The post holder must be able to work using their own initiative, have excellent communication skills to liaise with patients as well as all members of the clinical team. We are looking for a reliable and enthusiastic individual to integrate well within the existing team, be flexible in supporting the functions of the Department and have a genuine desire to contribute to providing a quality service for patients.

Interview Date Monday, 15 July 2024 37 Hours 30 Minutes/Week You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

Main duties of the job

The main responsibility of the role is to work within a team to provide admin support to the Consultants, Junior Medical Staff, Nurse Specialists and all other clinical staff to ensure smooth running of the service.

The role will include answering the main departmental telephone line, responding to general, equipment and appointment queries from patients and other members of the healthcare team. The role will also include use of the eRecord system for booking and changing appointments to sure all patient information is captured correctly.

The ability to work flexibly as part of a team and the understanding of confidentiality issues is essential.

About us

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.

We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 2 million patients 'contacts' each year, delivering high standards of healthcare.

Please see attached information on what Staff Benefits we have to offer at our Trust.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Job description

Job responsibilities

Working within a team of administrative staff supporting the provision of an efficient secretarial support service to Consultants, Junior Medical Staff and other clinical staff within their team, Specialist Nurses. Audio typing of letters and documents. Deal with telephone enquires promptly. Communicate with patients regarding appointments and admissions at the request of medical staff. Cover admin posts Trust wide as required.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS method of payment is a salary deduction from your first months pay.

Person Specification

Qualifications & Education

Essential

oMinimum of 4 GCSEs, Level 9 - 4 (A* - C), including English Language, or equivalent level qualification or relevant experience oOCR I or equivalent qualification / experience oUnderstanding of confidentiality issues

Desirable

oSuccessful completion of an intermediate (level 2) apprenticeship in Business Administration

Knowledge & Experience

Essential

oUnderstanding of confidentiality issues

Desirable

oPrevious work experience oUnderstanding of medical terminology oPrevious audio typing experience

Skills & Abilities

Essential

oGood IT skills to include office software packages oGood keyboard skills and Text Processing ability oGood communication skills both written verbal and telephone skills

Desirable

oAbility to manage time effectively and work on own initiative

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