Client Care Coordinator
1 month ago
Client Care Coordinator (Kemptville, ON)
Client AdvisorKEMPTVILLE, ON, Canada
Amplifon , a global leader in hearing care, is expanding in the Canadian market, and we arelooking for the next generation of Client Care Coordinators who are passionate about delivering a personalized, best-in-class customer experience to people who need hearing care. With our network of clinics across Canada, our Client Care Coordinators are dedicated to supporting an estimated 4.5 million Canadians who are hearing-impaired.
About the Role:
As a Client Care Coordinator , you change lives by empowering people to rediscover all the emotions of sounds. You will be responsible for delivering a high standard of customer care demonstrated by executing the following responsibilities:
Guide the customer journey as the first point of contact, by providing a caring and personalized experience and setting expectations for their clinic visit. Manage the scheduling and confirmation of appointments for new and existing customers. Prepare Hearing Care Professionals for customer appointments by communicating relevant customer information. Convert outbound and inbound calls into appointments and drive marketing campaigns by managing callback and lead lists. Maintain accurate customer database by ensuring that customer records are updated regularly. Create invoices for products and services rendered; process payments from customers and maintain accurate financial records. Educate customers on Amplifon programs, products, and services and resolve customer inquiries. Maintain efficient clinic operations by overseeing clinic inventory and organization, supporting customers with basic hearing aid maintenance and repairs, and proactively anticipating clinic and customer needs. Collaborate with colleagues to create a welcoming, efficient, and high-performing clinic culture that is compliant with company operational and quality standards.What We Offer:
Competitive Compensation: We provide a competitive pay structure, including industry-leading salaries and incentive bonus opportunities. Robust Benefits: We offer a comprehensive benefit package, a company RRSP match, ample paid time off, and more to foster an award-winning employee experience. Growth: As our team continues to grow, we want you to grow with us, so we offer our employees continuous professional development and growth opportunities to ensure our employees are engaged, challenged, and satisfied. Impact: We help our customers rediscover all the emotions of sound, and we have fun doing it Our teams around the world are passionate about working together to change lives.What Were Looking For:
Education & Experience
High school diploma or equivalent Diploma in business or medical administration is preferred 2+ years of administrative experience, preferably in medical setting 2+ years of customer service experience Knowledge of the hearing aid industry preferredRequired Skills:
Able to build and maintain professional rapport with customers and colleagues Able to work independently, autonomously, and as a collaborative leader of a team Adherence to professional, ethical, and regulatory standards Able to prioritize work efficiently in a fast-paced work environment Proficient with MS Windows and Office Knowledge of insurance and agency coverage for hearing care services is preferredAccommodations:
-
Client Care Coordinator
2 weeks ago
Kemptville, Ontario, Canada Amplifon Full timeAbout the Role:As a Client Care Coordinator at Amplifon, you will play a vital role in delivering exceptional customer experiences to individuals who require hearing care. Your primary responsibility will be to guide customers through their journey, providing personalized support and setting expectations for their clinic visit.Key Responsibilities:Manage...
-
Client Care Coordinator
3 weeks ago
Kemptville, Ontario, Canada Amplifon Full timeAbout AmplifonAmplifon is a global leader in hearing care, dedicated to empowering people to rediscover the emotions of sound. As a Client Care Coordinator, you will be part of a team that is passionate about delivering a personalized, best-in-class customer experience.Key ResponsibilitiesGuide the customer journey as the first point of contact, providing a...
-
Client Care Coordinator
1 week ago
Kemptville, Canada Amplifon Americas Full time**Amplifon**, a global leader in hearing care, is expanding in the Canadian market, and we arelooking for the next generation of **Client Care Coordinators **who are passionate about delivering a personalized, best-in-class customer experience to people who need hearing care. With our network of clinics across Canada, our **Client Care Coordinators **are...
-
Client Care Associate
7 days ago
Kemptville, Ontario, Canada Amplifon Full timeAbout AmplifonA Global Leader in Hearing CareAt Amplifon, we are committed to empowering people to rediscover all the emotions of sound. We offer personalized, best-in-class customer experiences through our network of clinics across Canada.The Role of Client Care CoordinatorWe are seeking a highly skilled and dedicated Client Care Coordinator to join our...
-
Care Coordinator, Regular Full Time, Eastern
5 months ago
Kemptville, Canada Home and Community Care Support Services Champlain Full time**Home and Community Care Support Services Champlain** is one of 14 Home and Community Care Support Services organizations in Ontario. We are dedicated to ensuring our more than 64,000 patients annually receive the highest-quality health care and services at home. Our patient-care coordination teams help develop care plans for people of most ages, focused on...
-
Nurse Care Specialist
2 weeks ago
Kemptville, Ontario, Canada Southbridge Care Homes Full timeJob Summary:Southbridge Kemptville is seeking a skilled Registered Practical Nurse to join our team. As a key member of our healthcare team, you will be responsible for providing high-quality nursing care to our residents.Key Responsibilities:Assess residents' health needs and develop individualized care plans.Provide direct care to residents, including...
-
Staff Education Coordinator
5 months ago
Kemptville, Canada Southbridge Care Homes Full timeStaff Education Coordinator : Under the direction of the Executive Director, the Coordinator provides education services in the long term care home. The primary role of coordinator is to be accountable to oversee the education and learning needs for the home and ensure compliance with relevant legislations. KEY RESPONSIBILITIES - Uses quality...
-
Infection Prevention and Control Coordinator
2 months ago
Kemptville, Canada Southbridge Care Homes Full timeWelcome Home! Southbridge Kemptville Long-Term Care, is currently seeking a permanent, full-time, IPAC Coordinator to join their long-term care home. Old Town Kemptville delivers picturesque river views, peaceful parks and gardens, and heritage buildings. Reporting to the Regional IPAC Specialist, the IPAC Coordinator will be a resident safety expert...
-
Hearing Care Specialist
3 weeks ago
Kemptville, Ontario, Canada Amplifon Full timeAbout AmplifonAmplifon, a global leader in hearing care, is expanding in the Canadian market, and we are seeking a dedicated Client Care Coordinator to join our team.Job SummaryWe are looking for a highly organized and customer-focused individual to provide exceptional care to our clients. As a Client Care Coordinator, you will be responsible for delivering...
-
Activity Coordinator
2 weeks ago
Kemptville, Ontario, Canada Southbridge Care Homes Full timeAbout the Role:The Activity Aide will play a vital role in enhancing the lives of our residents by planning and implementing engaging activities that promote their physical, emotional, and social well-being.Responsibilities:Plan and implement individual and group activation programs based on assessed needs and as assigned by the Supervisor.Set up and clean...
-
Activity Coordinator
2 weeks ago
Kemptville, Ontario, Canada Southbridge Care Homes Full timeAbout the Role:The Activity Aide will be responsible for planning, implementing, and evaluating individual and group activation programs based on assessed needs and as assigned by the Supervisor.Key Responsibilities:Plan and implement activities for residents, including setup and cleanup of activity areas.Transport residents to and from programs and monitor...
-
Activity Coordinator
3 weeks ago
Kemptville, Ontario, Canada Southbridge Care Homes Full timeAbout the Role:The Activity Aide will be responsible for planning, implementing, and evaluating individual and group activation programs based on assessed needs and as assigned by the Supervisor.Key Responsibilities:Plan and implement activities for residents, including setup and cleanup of activity areas.Transport residents to and from programs and monitor...
-
Hearing Care Specialist
1 month ago
Kemptville, Ontario, Canada Amplifon Full timeAbout AmplifonAmplifon is a global leader in hearing care, dedicated to empowering people to rediscover the emotions of sound. We are expanding our presence in the Canadian market and seeking a talented Client Care Coordinator to join our team.Job SummaryThe Client Care Coordinator will be responsible for delivering exceptional customer care, guiding the...
-
Hearing Care Specialist
1 month ago
Kemptville, Ontario, Canada Amplifon Full timeAbout AmplifonAmplifon is a global leader in hearing care, dedicated to empowering people to rediscover the emotions of sound. We are expanding our presence in the Canadian market and seeking a talented Client Care Coordinator to join our team.Job SummaryThe Client Care Coordinator will be responsible for delivering exceptional customer care, guiding the...
-
Hearing Care Specialist
1 month ago
Kemptville, Ontario, Canada Amplifon Full timeAbout AmplifonAmplifon is a global leader in hearing care, dedicated to empowering people to rediscover the emotions of sound. We are expanding our presence in the Canadian market and seeking a talented Client Care Coordinator to join our team.Job SummaryWe are looking for a highly motivated and customer-focused individual to provide exceptional care to our...
-
Hearing Care Specialist
1 month ago
Kemptville, Ontario, Canada Amplifon Full timeAbout AmplifonAmplifon is a global leader in hearing care, dedicated to empowering people to rediscover the emotions of sound. We are expanding our presence in the Canadian market and seeking a talented Client Care Coordinator to join our team.Job SummaryWe are looking for a highly motivated and customer-focused individual to provide exceptional care to our...
-
Outreach Coordinator
5 months ago
Kemptville, Canada Southbridge Care Homes Full time**RESPONSIBILITIES**: - Generate leads by developing and maintaining internal and external relationships with residents, families and community partners. - Develop departmental goals and objectives. - Develop, implement, and monitor programming budget lead & support fundraising events. - Responsible for the sales, marketing and promotional events related to...
-
Outreach Coordinator
5 months ago
Kemptville, Canada Southbridge Care Homes Full time**RESPONSIBILITIES**: - Generate leads by developing and maintaining internal and external relationships with residents, families and community partners. - Develop departmental goals and objectives. - Develop, implement, and monitor programming budget lead & support fundraising events. - Responsible for the sales, marketing and promotional events related to...
-
Outreach Coordinator
5 months ago
Kemptville, Canada Southbridge Care Homes Full time**RESPONSIBILITIES**: - Generate leads by developing and maintaining internal and external relationships with residents, families and community partners. - Develop departmental goals and objectives. - Develop, implement, and monitor programming budget lead & support fundraising events. - Responsible for the sales, marketing and promotional events related to...
-
Activity Coordinator
2 weeks ago
Kemptville, Ontario, Canada Southbridge Care Homes Full timeAbout the Role:We are seeking a compassionate and enthusiastic Activity Aide to join our team at Southbridge Kemptville Long Term Care Home. As an Activity Aide, you will play a vital role in enhancing the lives of our residents by planning and implementing engaging activities that promote their physical, emotional, and social...
