Client Care Coordinator

2 weeks ago


Kemptville, Ontario, Canada Amplifon Full time

About the Role:

As a Client Care Coordinator at Amplifon, you will play a vital role in delivering exceptional customer experiences to individuals who require hearing care. Your primary responsibility will be to guide customers through their journey, providing personalized support and setting expectations for their clinic visit.

Key Responsibilities:

  • Manage customer scheduling and appointment confirmations
  • Prepare Hearing Care Professionals for customer appointments by communicating relevant customer information
  • Convert outbound and inbound calls into appointments and drive marketing campaigns
  • Maintain accurate customer databases and financial records
  • Educate customers on Amplifon programs, products, and services
  • Resolve customer inquiries and maintain efficient clinic operations

What We Offer:

  • Competitive compensation and incentive bonus opportunities
  • Comprehensive benefit package and company RRSP match
  • Continuous professional development and growth opportunities

Requirements:

  • High school diploma or equivalent
  • Diploma in business or medical administration preferred
  • 2+ years of administrative experience, preferably in a medical setting
  • 2+ years of customer service experience


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