Supervisor, Access to Information

3 months ago

Edmonton, Canada WCB Alberta Full time

As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB atCareers - WCB Alberta

Job Title:

Supervisor, Access to Information

Job Type:

Temporary Long Term (Fixed Term) / Full time

Job Location:

Edmonton, Alberta

Supervisor, Access to Information

Client Service Support

Edmonton, Alberta

Temporary, Full-Time (One year with the possibility of extension)

Why WCB-Alberta?

We are a team that cares. Over 2,000 people, in four offices located in Edmonton and Calgary, each with unique skill, expertise and perspective that supports our core areas of business. Regardless of specialty, we are a team connected by a shared purpose and value.

As the independent operator and administrator of the province’s Workers’ Compensation Act, we come to work each day committed to over two million workers and over 170,000 Alberta employers. We are inspired by making a positive impact on the lives and businesses that have been impacted by workplace injuries.

We are looking for an enthusiastic individual to effectively lead the Access to Information unit, whose focus is to support, educate and guide our customers by balancing privacy and the right to know with accuracy, efficiency and innovation.

The Access to Information Unit is responsible for responding to requests for copies of information from claim files from employers, workers, and their representatives. Timely provision of this information helps workers and employers understand entitlement decisions, worker’s functional abilities to support return to work, prepare evidence and rational to support their appeal, and reflects our commitment to fairness in supporting our stakeholders’ right to appeal as outlined in sections 47 and 120 of the Workers’ Compensation Act.

Your Supervisor, Access to Information responsibilities:

Effectively communicate corporate goals and objectives to the team. Develop, coach and mentor a team of 30 employees by coaching, completing individual performance appraisals, staff recruitment, staff engagement, etc. Develop and implement opportunities for process and service improvements to ensure that team and unit objectives are met. Collaborate with the Appeals Commission and external stakeholders, sharing ideas in resolving issues and improving services when providing claims information to support appeals. Communicate directly with workers, employers, their representatives, and Union groups in response to inquiries, and provide proactive customer contact to maintain and build positive relationships and customer experience. Using a basic to intermediate knowledge of Microsoft office products prepare reporting, presentations and briefings to management and the executive team Collaborate with FOIP on privacy policy, practices and guideline or team wide changes in process. Manage the team’s budget in a financially responsible manner while ensuring correct resourcing. Proactive involvement in creating a safe and healthy workplace. Maintain an organization-wide view of the WCB, including interaction with other members of the WCB management team. Work cooperatively with other units within the WCB to facilitate a safe and early return to work by injured workers.

Your experience and skills:

Bachelor’s Degree or Diploma in Business Management or similar discipline is an asset. Supervisory experience involving leadership, recruitment, performance development, coaching and mentoring, strategic planning, and team building is required. Superior communication, decision-making, planning and customer service skills are required. Computer literacy and experience with WCB technology are essential. Supervisory Development Certificate/Diploma and experience in project management would be an asset. Working knowledge of Workers’ Compensation Act and WCB policies and procedures. Knowledge and experience applying FOIP Act.

Salary: Pay Grade 12 $89, 984 to $105,848 per annum

This position is temporary for a period of up to one year with the possibility of extension or permanency. Final candidates for this position are required to undergo a security clearance as a condition of employment.

We are committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion or national origin, gender (or gender identity or expression), age, sexual orientation, physical or mental disability. Equal opportunity is provided in employment, promotions and wages.

We thank all applicants for their interest; however, only candidates under consideration will be contacted.

Closing Date: August 26, 2024

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