Customer Service Representative

4 weeks ago

Montreal, Canada Randstad Canada Full time
The successful candidate will have admirable communication & time management skills and the desire to work in a fast-paced, ever-changing and hectic environment.

Are you tech-savvy?
 Can you stay calm under pressure?
 Are you an excellent communicator and self-sufficient?
 Are you looking for a stable, fun fulfilling job?

A customer service position is a role within an organization that focuses on providing assistance and support to customers. The primary responsibility of a customer service representative is to ensure customer satisfaction by addressing inquiries, resolving issues, and providing information about products or services.

Overall, their main goal is to drive revenue and increase customer satisfaction through customer service.

Advantages
- Weekly insurance benefit of $10
- Affordable insurance starting from the first day of employment.
- Employees have access to a cafeteria within the office premises.
- The office provides a gym facility for employees to use.
- Employees have access to an on-site clinic.
- Enjoy a two-week vacation with an additional 5 paid sick days.

Responsibilities
Communicating with internal stakeholders

Identify various of level of defects by being on the lookout for recurring issues and submitting them to quality team & legal department
Communicating to digital team concerning issues related to govype.ca and social media
Reporting to brand team regarding plain pack feedbacks from consumers
Addressing legal department for any insurance claims which helps in providing settlement to consumers
Produce ad hoc reports of all activities related to consumer relations to various departments (Global, Brands, and Digital Marketing)

Providing outstanding Customer Service

Communicating with consumers concerning products, delivery, digital issues, adverse events and changes in policies and regulations
Formulate original, non-standard and precise written responses to consumers
Process or issue follow-up letters or surveys to consumers in order to reinforce our high standards of quality;
Keep in mind all existing products and laws in order to respond effectively to consumer and customer inquiries;
Providing exceptional customer service by providing gift cards, alternative products & replacement product

Qualifications

-Experience in Customer Service Role
-Strong computer skills (MS Office- Excel skills)
-Persistence and agility for your end goals
-Strong analytical and problem-solving skills
-A passion for nurturing strong client relationships
-The ability to prioritize, and be highly organized
-A strong desire to work in a fast pace environment with limited supervision
-Bilingual (French and English)
-Full-time availability of 40 hours per week (Monday - Friday, business hours, some flexibility may be needed)

Summary
Does this job interest you?
Do not hesitate to send me your resume at : vithusha.ravi@randstadsourceright.ca
Mentioning that the position is: Inside Sales

Randstad is Canada's largest employment agency, and each consultant is a specialist in his or her field. Not only will they be able to help you in your job search, they'll also be able to advise you on how to find a job that matches your skills.
As occupational health and safety is one of our top priorities, you'll also have access to our completely free online training.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

  • Customer Service Representative

    2 weeks ago

    Montreal, Canada Fedplast Full time

    Role Description This is a full-time on-site role for a Customer Service Representative at Fedplast located in Montreal, QC. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to customers. You will handle inquiries, complaints, and

  • Customer Service Representative

    1 week ago

    Montreal, Canada Fedplast Full time

    Role DescriptionThis is a full-time on-site role for a Customer Service Representative at Fedplast located in Montreal, QC. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to customers. You will handle inquiries, complaints, and provide information about products and services. You will also...

  • Customer Service Representative

    2 weeks ago

    Montreal, Canada Fedplast Full time

    Role Description This is a full-time on-site role for a Customer Service Representative at Fedplast located in Montreal, QC. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to customers. You will handle inquiries, complaints, and provide information about products and services. You will...

  • Customer Service Representative

    2 weeks ago

    Montreal, Canada Fedplast Full time

    Role DescriptionThis is a full-time on-site role for a Customer Service Representative at Fedplast located in Montreal, QC. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to customers. You will handle inquiries, complaints, and provide information about products and services. You will also...

  • Customer Service Representative

    2 weeks ago

    Montreal, Canada Fedplast Full time

    Role DescriptionThis is a full-time on-site role for a Customer Service Representative at Fedplast located in Montreal, QC. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to customers. You will handle inquiries, complaints, and provide information about products and services. You will also...

  • Customer Service Representative

    3 weeks ago

    Montreal, Canada Lantic Inc. Full time

    Customer Service Representative Lantic Inc., 4026, Notre-Dame Est, Montreal, Quebec, Canada Req #82 Tuesday, March 12, 2024 WHY JOIN LANTIC? It's simple: we strive to be a great company to partner with, work for and invest in , offering best-in-class portfolio of natural sweetener solutions. With over 130 years of experience, we have proven...

  • Customer Service Representative

    2 weeks ago

    Montreal, Canada Lantic Inc. Full time

    Customer Service Representative Lantic Inc., 4026, Notre-Dame Est, Montreal, Quebec, Canada Req #82 Tuesday, March 12, 2024 WHY JOIN LANTIC? It's simple: we strive to be a great company to partner with, work for and invest in , offering best-in-class portfolio of natural sweetener solutions. With over 130 years of experience, we have proven...

  • Customer Service Representative

    2 weeks ago

    Montreal, Quebec, Québec, Canada Fedplast Full time

    Role DescriptionThis is a full-time on-site role for a Customer Service Representative at Fedplast located in Montreal, QC. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to customers. You will handle inquiries, complaints, and provide information about products and services. You will also...

  • Customer Service Representative

    4 weeks ago

    Montreal, Canada Federation of African Canadian Economics Full time

    Work Location / Market: Remote work (WFH) / FACE Office. The successful candidate will service clients in all provinces and can work from anywhere in Canada.The opportunity: As a FACE Customer Service Representative, you are passionate about premium customer service, agile and able to pivot with ease, ensuring consistent delivery of premium customer service...

  • Customer Service Representative

    4 weeks ago

    Montreal, Quebec, Canada Federation of African Canadian Economics Full time

    Work Location / Market: Remote work (WFH) / FACE Office. The successful candidate will service clients in all provinces and can work from anywhere in Canada.The opportunity: As a FACE Customer Service Representative, you are passionate about premium customer service, agile and able to pivot with ease, ensuring consistent delivery of premium customer service...

  • Customer Service Representative

    2 weeks ago

    Montreal, Quebec, Canada Federation of African Canadian Economics Full time

    Work Location / Market: Remote work (WFH) / FACE Office. The successful candidate will service clients in all provinces and can work from anywhere in Canada.The opportunity: As a FACE Customer Service Representative, you are passionate about premium customer service, agile and able to pivot with ease, ensuring consistent delivery of premium customer service...

  • Customer Service Representative

    4 weeks ago

    Montreal, Canada The Canadian Salsa Dance Corporation Full time

    Description: Our organization is actively seeking full-time Customer Service Representatives to assume front-desk responsibilities. The chosen candidates will serve as the primary interface between our company and its clientele, handling inquiries via phone, email, and in-person interactions. Addi

  • Customer Service Representative

    2 weeks ago

    Montreal, Canada ANDRITZ Full time

    Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in. ...

  • Customer Service Representative

    3 weeks ago

    Montreal, Canada ANDRITZ Full time

    Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in. ...

  • Senior Customer Service Representative

    3 weeks ago

    Montreal, Canada DEX CLOTHING LIMITED Full time

    Come join our growing dynamic team! What’s in it for you? Dex values the importance of work-life balance. You’ll be impressed with our beautiful Headquarters & fabulous working environment. We are currently searching for a Customer Service Representative. Customer Service Representative Dex Clothing, a leading fashion company, is seeking a Customer...

  • Senior Customer Service Representative

    3 weeks ago

    Montreal, Canada DEX CLOTHING LIMITED Full time

    Come join our growing dynamic team! What’s in it for you? Dex values the importance of work-life balance. You’ll be impressed with our beautiful Headquarters & fabulous working environment. We are currently searching for a Customer Service Representative. Customer Service Representative Dex Clothing, a leading fashion company, is seeking a Customer...

  • Customer Service Representative

    4 weeks ago

    Montreal, Canada ECHOtape Full time

    We are looking for a full time Customer Service Representative to offer existing and new customers the highest level of service through an organized and efficient environment, sound teamwork and strong work ethics. Support the sales team in generating new business while protecting existing customers and revenue.Responsibilities: Develop and maintain...

  • Senior Customer Service Representative

    3 weeks ago

    Montreal, Canada DEX CLOTHING LIMITED Full time

    Come join our growing dynamic team! What’s in it for you?Dex values the importance of work-life balance. You’ll be impressed with our beautiful Headquarters & fabulous working environment.We are currently searching for a Customer Service Representative.Customer Service RepresentativeDex Clothing, a leading fashion company, is seeking a Customer Service...

  • Customer Service Representative

    4 weeks ago

    Montreal, Canada The Canadian Salsa Dance Corporation Full time

    Description:Our organization is actively seeking full-time Customer Service Representatives to assume front-desk responsibilities. The chosen candidates will serve as the primary interface between our company and its clientele, handling inquiries via phone, email, and in-person interactions. Additionally, they will disseminate pertinent information about our...

  • Bilingual Customer Service Representative

    4 weeks ago

    Montreal, Canada Insight Global Full time

    Insight Global is looking for a Bilingual Service Center Representative to join a leading HCM/Payroll company for a full-time permanent position in Montreal, QC. The Bilingual Service Center Representative provides exceptional customer service to external client employees and handles inquiries relat