Customer Service Representative

4 weeks ago

Montreal, Canada ECHOtape Full time

We are looking for a full time Customer Service Representative to offer existing and new customers the highest level of service through an organized and efficient environment, sound teamwork and strong work ethics. Support the sales team in generating new business while protecting existing customers and revenue.

Responsibilities:

  • Develop and maintain relationships with assigned Account Executives and identified customers
  • Provide strong account management to customers and secure recurrent business
  • Stay informed of key markets, product mixes, and product changes
  • Address and resolve customer inquiries in a timely and professional manner
  • Analyze customer information and patterns to optimize service to customers
  • Perform various tasks related to the Department as required

Requirements

Qualifications:

  • 3-5 years of Industrial service experience
  • Strong verbal and written communication skills
  • Autonomous, detail oriented with excellent problem-solving skills
  • A solid team player with the ability to build long standing relationships
  • Knowledge of Microsoft Office, Outlook, ERP and CRM programs
  • ECommerce experience a strong asset

Benefits

  • 3 weeks vacation
  • 5 sick or personal days
  • Comprehensive insurance plan
  • EAP program
  • RRSP available
  • On site parking

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