Operations Lead
4 weeks ago
Overview
It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. And we’re on the lookout for talented people who share our vision and values and want to join us in this journey. At OSL, our culture is our foundation. Passionate employees, great customer service and long-term relationships are all built upon that foundation. We value people, passion, honesty, respect, and integrity.
About the role:
We are seeking a passionate and driven Operations Lead to support our growth in new projects for notable clients. This person is an organized, efficient, strong communicator who can help ensure our field sales teams are set up for success.
CONTRACT: 6-12 months.
What you’re responsible for:
Operational Processes:
Create and document operational processes to run the programs efficiently Collaborate with internal departments to solve operational issues or inefficienciesTime and Payroll Compliance:
Ensure timecards are completed accurately and on time for payroll processing Review labour management KPIs to keep programs on budget and compliantCRM Lead Management:
Support field sales efforts by loading and distributing leads Keep oversight on lead provisioning and report to field leadership on execution levels Manage user access to keep systems secureVendor Relationships:
Work with established vendors to supply required services and materials for program execution as needed Source and recommend new vendors to fill needs as required Coordinate shipment of supplies to field teamsReporting:
Generate reports for internal stakeholders and clients as needed for sales, labour and other KPIsCompliance and Standards:
Support the field sales leaders and Operations department to execute our programs in accordance with our SOPs and standardsTo be successful and join our team:
Post-secondary degree in Business, or a related field Ability to communicate clearly and effectively in different forms and with different audiences Problem-solving, negotiation, and project management skills Ability to establish and build effective relationships Ability to analyze and interpret data using spreadsheets and data visualization software Honesty, high integrity, personal accountability, and a passion for the success of the brand, the team, and personal career growthWhat we offer:
Base salary $60-65K Training and development opportunities to grow your career Named one of Canada’s Best Managed Companies A supportive workplace culture and work environment Employee development programs-
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