Complaints Analyst

1 month ago


Toronto, Canada Peoples Trust Full time

Job Details

Description

About us:

Peoples Group is a boutique Financial Institution with offices located in Vancouver, Calgary, Toronto, and Montreal that has been in the Canadian marketplace for over 30 years. Our mission is to exceed our customers' expectations by providing exceptional customer service backed by extensive product knowledge and experience.

Our culture here at Peoples Group is formed by our values; Strength-Based, Relationship Focused, and Passionate Execution. We believe people don't choose a company to work for, they choose a company to join. We believe that people come first and each day we strive to be willing, trustworthy, and creative. We prioritize risk-based practices and procedures in order to remain risk intelligent and compliant.

About the work environment:

Peoples Group offers a flexible work environment with a combination of in-office and remote from-home work options for our employees. Typically, you'll be working regular business hours, Monday to Friday between 8:00am and 4:30pm with flexibility around start & end times.

Hiring Location:

We are hiring for this position out of our Toronto, Vancouver and Calgary offices. Successful candidates who apply outside of these areas will be expected to relocate and reside in a location that is within a commutable distance.

About you:

You are a motivated and focused individual with a team-oriented mindset who has experience providing a full range of compliance and regulatory services across various business lines. You have experience analyzing and problem-solving in addressing regulatory and policy issues, conducting research and analysis on a spectrum of matters, and engaging with all levels of business stakeholders. You are a natural problem-solver and use your knack for analysis when finding solutions. You thrive in a high-volume environment and enjoy the challenge of hitting deadlines and creating deliverables.

About you / qualifications:

Minimum of 1 year of progressive work experience in a compliance or regulatory role Proven ability to comprehend and produce technical documents Strong verbal and written communication and interpersonal skills Experience working with or within Financial Institutions Experience with compliance software and/or willingness to learn compliance software; CRM Onprem, D365 Experience with working with various stakeholders within an organization – including management Strong proficiency with systems; Word & Outlook; Intermediate to advanced level of Excel (pivot tables, IF functions, Lookup functions) Adaptable, flexible, innovative, and responsive to change Ability to grasp business concepts in a dynamic, fast paced, and multi-entity environment Knowledge of Trust & Loan Companies Act and regulations, Bank Act and regulations, Consumer Protection, AMF legislations will be considered an asset Adaptable, flexible, innovative, and responsive to change Ability to grasp business concepts in a dynamic, fast paced, and multi-entity environment

About the day-to-day:

Develop complaints monthly reporting to relevant stakeholders Develop and submit reporting to regulators Manage the day to day operations of the complaints program Assess emerging regulatory changes to direct the business to their process enhancements Translate research into accessible materials and knowledge products in support of organizational priorities Review customer facing communications, advertising and disclosures for adherence to regulatory obligations Draft procedures in relation to applicable legislation and regulations Monitor legal and regulatory environment including review & analysis of regulatory announcements, reports, and legislative changes Develop and maintain relationships with associations and industry representatives Develop materials for special projects as requested

Annual Compensation:

Peoples Group is pleased to offer employees a competitive annual salary and discretionary profit share opportunity. Salary for this position will vary between $55,000 and $70,000 per year depending on the knowledge, skills, abilities & experience that the chosen candidate possess. As part of our recruiting process, shortlisted candidates will be asked their salary expectations for this position.

Help us get to know you better by answering our application questions Your participation is an expected and essential part of our selection process.

NOTE: Please accept our utmost appreciation for your interest; however only those applicants under consideration will be contacted. Peoples Group is an Equal Employment Opportunity employer.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Experience

Licenses & Certifications


  • Complaints Analyst

    2 months ago


    Toronto, Canada Tata Consultancy Services Full time

    **About TCS** TCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and...


  • Toronto, Canada iA Groupe financier iA Financial Group Full time

    **Description** Under the responsibility of the Director, Regulatory Compliance and the direction of the Compliance Officer, Complaints, the incumbent is responsible for investigating and resolving client complaints in both French and English and assisting with internal and regulatory investigations in accordance with regulatory requirements (in particular...


  • Toronto, Canada Richardson Wealth Full time

    **Employment Status**: Permanent Full-Time **Location**: Toronto, ON **Department**: Risk and compliance **Reporting To**: Sr Manager, Regulatory Services **Job Id**: CPL - 076 **Job Level**: L3 **Seniority Level**: Associate **Position Overview**: This individual will be a key member of the Complaints & Investigations team at Richardson Wealth,...


  • Toronto, Canada Transamerica Full time

    Job Family Regulatory Compliance - Who We Are Transamerica has been helping people feel better about the future for more than 100 years. We provide investment, retirement, and life insurance solutions to more than 11 million customers throughout the U.S. But the way we see it, our responsibility goes beyond our clients’ accounts. We’re in the business...


  • Toronto, Canada Legislative Assembly Full time

    The Office of the Information and Privacy Commissioner of Ontario (IPC) is an independent office of the Ontario Legislature, and provides oversight of Ontario's access and privacy laws (the Acts). These laws establish the rules for how Ontario's public institutions, health care providers, children's aid societies and other child and family service providers...

  • Privacy Analyst

    4 weeks ago


    Toronto, Canada Altis Recruitment Full time

    Altis Recruitment is grateful to partner with an organization within the Broader Public Sector to support the recruitment of a Privacy Practice Analyst for our client in the non profit industry. This is a fulltime permanent position offering a hybrid working model located in Vancouver. The Privacy Practice Analyst reports to the Manager of Information...

  • Privacy Analyst

    4 weeks ago


    Toronto, Canada Altis Recruitment Full time

    Altis Recruitment is grateful to partner with an organization within the Broader Public Sector to support the recruitment of a Privacy Practice Analyst for our client in the non profit industry. This is a fulltime permanent position offering a hybrid working model located in Vancouver. The Privacy Practice Analyst reports to the Manager of Information...

  • Privacy Analyst

    4 weeks ago


    Toronto, Canada Altis Recruitment Full time

    Altis Recruitment is grateful to partner with an organization within the Broader Public Sector to support the recruitment of a Privacy Practice Analyst for our client in the non profit industry. This is a fulltime permanent position offering a hybrid working model located in Vancouver. The Privacy Practice Analyst reports to the Manager of Information...

  • Compliance Analyst

    1 week ago


    Toronto, Canada Momentum Financial Services Group Full time

    Job DescriptionJob DescriptionCandidates must reside in the GTA area to be considered for this role as they will be required to be in the office 3 days a week at the Toronto Corporate Office (located in downtown Toronto).We are seeking a Compliance Analyst to join our Compliance team. The successful candidate will be a key member of our growing Compliance...

  • Compliance Analyst

    1 week ago


    Toronto, Canada Momentum Financial Services Group Full time

    Job DescriptionJob DescriptionCandidates must reside in the GTA area to be considered for this role as they will be required to be in the office 3 days a week at the Toronto Corporate Office (located in downtown Toronto).We are seeking a Compliance Analyst to join our Compliance team. The successful candidate will be a key member of our growing Compliance...

  • QA Analyst

    3 weeks ago


    Toronto, Canada Ingenico Full time

    Date: Mar 22, 2023- Company: - Location: Toronto HQ, CA, L4W 5L9**QA Analyst**, **Regular** contract, **Canada (CA)** Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the...


  • Toronto, Canada Investment Industry Regulatory Organization of Canada (IIROC) Full time

    **Position Title: Investigative Trading Analyst** **Department: Trading Review & Analysis** **Location: Toronto or Montreal** **Status: Fixed-term - 10.5 months (Hybrid)** The Investigative Trading Analyst will conduct objective, timely and effective post-trade reviews and preliminary investigations of possible violations of UMIR and Canadian Securities...

  • Operations Analyst

    2 months ago


    Toronto, Canada Raise Full time

    Our Banking client in **Toronto, Ontario **is looking to hire an **Operations Analyst **for an **8-months contract **role with Possibility of extension. **What you will be doing** - Process transactions within a wide range of complexity and support Supply Chain Finance team (70-80% of role). These may include, but not limited to Payable Finance products,...

  • Legal Analyst

    1 month ago


    Toronto, Canada BMO Financial Group Full time

    100 King Street West Toronto Ontario,M5X 1A1 The Legal Analyst, Canadian P&BB, provides legal support to BMO’s Canadian Personal & Business Banking (P&BB) businesses across Canada. The Legal Analyst works in collaboration with the lawyers supporting Canadian P&BB businesses and reports to the Associate General Counsel. This role operates at various...

  • Commercial Analyst

    1 month ago


    Toronto, Canada Calea Ltd. Full time

    **Advancing Patient Care. If you are looking to work for a growing, global corporation that is focused on making meaningful improvements in the safety, affordability, and availability of the care medical professionals provide to their patients, then you should consider Fresenius Kabi. We are an employer that works to build great leaders, teams and...


  • Toronto, Canada Richardson Wealth Full time

    **Employment Status**: Permanent Full-Time **Location**: Toronto, ON **Department**: Risk and compliance **Reporting To**: Sr Manager, Regulatory Services **Job Id**: CPL - 065 **Job Level**: L3 **Seniority Level**: Associate **Position Overview**: This individual will be a key member of the Regulatory Services Team at Richardson Wealth, responsible...

  • Fraud Analyst

    3 weeks ago


    Greater Toronto Area, Canada AutoTrader.ca Full time

    Trader’s Fraud Analyst will be responsible for providing effective and efficient fraud analysis. The Fraud Analyst will report into the customer service team, and work closely cross functionally with the Product Owner of Fraud. The Fraud Analyst will be responsible for ad moderation, monitoring, detecting, documenting, and investigating online classified...

  • Loan Analyst

    4 weeks ago


    Toronto, ON, Canada Altis Recruitment Full time

    Altis Recruitment has partnered with a leading multinational financial services firm in search for a skilled Loan Analyst. This role is pivotal in delivering financial services to our clients by meticulously verifying loan applications, deposits, foreign exchange transactions, Standby Letters of Credit (SBLC), and Trade Financing products. The Analyst...

  • Legal Analyst

    1 month ago


    Toronto, Canada BMO Full time

    Application Deadline: 05/03/2024Address:100 King Street WestThe Legal Analyst, Canadian P&BB, provides legal support to BMO's Canadian Personal & Business Banking (P&BB) businesses across Canada.The Legal Analyst works in collaboration with the lawyers supporting Canadian P&BB businesses and reports to the Associate General Counsel. This role operates at...


  • Toronto, Canada Ontario Securities Commission Full time

    **Quality Assurance Analyst** **Information Services Branch** **Permanent, Full-Time** **File #22-189** The **Ontario Securities Commission (OSC)** is the statutory body responsible for regulating Ontario’s capital markets in accordance with the mandate established in the provincial Securities Act and the Commodity Futures Act. The mandate of the OSC is...