Team Lead, Air Import
4 months ago
Time Type:
Full TimeThe function of the Operations Team Lead is to oversee the processing of all shipments, as well as the movement and monitoring while in route. Supervise the handling of shipments ensuring compliance with DSV’s Corporate guidelines as well as government regulations. This role will have direct communication with customers, overseas offices and carriers is required. This role mentors and trains new staff as well as update internal and external process changes from time to time.
KEY DUTIES AND RESPONSIBILITIES
• Daily management and coordination of shipments
• Direct desk level, day to day operations of the Operation Department
• Champion process and procedure to meet or exceed company KPI requirements
• Establish and coordinate schedules with carriers and tender shipments
• Prepare and publish reports as requested
• Mentor and train new staff from time to time
• Proactively identify problems and swiftly implement the appropriate solution
• Responsible for cost containment of shipments
• Evaluate shipments, consolidate loads, select most cost-effective method of delivery
• Daily Communication with customer on relevant issues and resolution
• Manage new account implementation from standard operating procedure to execution
• Ability to demonstrate deductive logic, problem solving and trouble shooting skills
• Effectively deal with any issues that arise within scope of responsibility
• Adhere to all company policies, procedures, and guidelines
Quality, Health & Safety:
• Supports organizational commitment to ISO 9001, ISO 45001 certification – Montreal location
• Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
• Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.
QUALIFICATIONS
Education and Experience
• Education in supply chain logistics, international transportation, or a related field of study
• Minimum of (4) years’ experience in a freight forwarding environment
• CIFFA certificate, an asset
• Dangerous Goods certification, an asset
• ACR designated status, an asset (for Airfreight only)
Skills and Competencies
• Proven ability as a self-starter, with ability to plan, organize, and establish priorities to meet goals and achieve results
• Good command of English language, both verbally and written
• Above average customer service skills
• Interpersonal skills that build respected professional relationships internally & externally
• Demonstrated good leadership and management skills
• Excellent organizational and time management skills
• Ability to manage tight deadlines
• Excellent problem-solving and analytical skills
• Attention to detail and punctuality
• Be authentic, approachable, open and honest
• Act as a role model for DSV values and adhere to the Code of Conduct
Language and Computer Skills
• Proficient in both English and French
• Ability to communicate effectively in a diverse multicultural environment.
• Proficient in Microsoft Office suite
• CargoWise experience, an asset
Physical Demands
• Prolonged periods sitting and standing at a desk and working on a computer
• Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.
At DSV, we keep supply chains flowing in a world of change. We provide and manage supply chain solutions for thousands of companies every day – from the small family-run business to the large global corporation. Our reach is global, yet our presence is local and close to our customers. Approximately 75,000 employees in over 80 countries work passionately to deliver great customer experiences and high-quality services. We aspire to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
DSV is a dynamic organization that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals.
Visit and follow us on , and .
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