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Complaints Analyst

4 months ago

Toronto, Canada Peoples Trust Full time

Job Details

Description

About us:

Peoples Group is a boutique Financial Institution with offices located in Vancouver, Calgary, Toronto, and Montreal that has been in the Canadian marketplace for over 30 years. Our mission is to exceed our customers' expectations by providing exceptional customer service backed by extensive product knowledge and experience.

Our culture here at Peoples Group is formed by our values; Strength-Based, Relationship Focused, and Passionate Execution. We believe people don't choose a company to work for, they choose a company to join. We believe that people come first and each day we strive to be willing, trustworthy, and creative. We prioritize risk-based practices and procedures in order to remain risk intelligent and compliant.

About the work environment:

Peoples Group offers a flexible work environment with a combination of in-office and remote from-home work options for our employees. Typically, you'll be working regular business hours, Monday to Friday between 8:00am and 4:30pm with flexibility around start & end times.

Hiring Location:

We are hiring for this position out of our Toronto and Vancouver. Successful candidates who apply outside of these areas will be expected to relocate and reside in a location that is within a commutable distance.

About you:

You are a motivated and focused individual with a team-oriented mindset who has experience providing a full range of compliance and regulatory services across various business lines. You have experience analyzing and problem-solving in addressing regulatory and policy issues, conducting research and analysis on a spectrum of matters, and engaging with all levels of business stakeholders. You are a natural problem-solver and use your knack for analysis when finding solutions. You thrive in a high-volume environment and enjoy the challenge of hitting deadlines and creating deliverables.

About you / qualifications:

Minimum of 1 year of progressive work experience in a compliance or regulatory role Proven ability to comprehend and produce technical documents Strong verbal and written communication and interpersonal skills Experience working with or within Financial Institutions Experience with compliance software and/or willingness to learn compliance software; CRM Onprem, D365 Experience with working with various stakeholders within an organization – including management Strong proficiency with systems; Word & Outlook; Intermediate to advanced level of Excel (pivot tables, IF functions, Lookup functions) Adaptable, flexible, innovative, and responsive to change Ability to grasp business concepts in a dynamic, fast paced, and multi-entity environment Knowledge of Trust & Loan Companies Act and regulations, Bank Act and regulations, Consumer Protection, AMF legislations will be considered an asset Adaptable, flexible, innovative, and responsive to change Ability to grasp business concepts in a dynamic, fast paced, and multi-entity environment

About the day-to-day:

Develop complaints monthly reporting to relevant stakeholders Develop and submit reporting to regulators Manage the day to day operations of the complaints program Assess emerging regulatory changes to direct the business to their process enhancements Translate research into accessible materials and knowledge products in support of organizational priorities Review customer facing communications, advertising and disclosures for adherence to regulatory obligations Draft procedures in relation to applicable legislation and regulations Monitor legal and regulatory environment including review & analysis of regulatory announcements, reports, and legislative changes Develop and maintain relationships with associations and industry representatives Develop materials for special projects as requested

Annual Compensation:

Peoples Group is pleased to offer employees a competitive annual salary and discretionary profit share opportunity. Salary for this position will vary between $55,000 and $70,000 per year depending on the knowledge, skills, abilities & experience that the chosen candidate possess. As part of our recruiting process, shortlisted candidates will be asked their salary expectations for this position.

Help us get to know you better by answering our application questions Your participation is an expected and essential part of our selection process.

NOTE: Please accept our utmost appreciation for your interest; however only those applicants under consideration will be contacted. Peoples Group is an Equal Employment Opportunity employer.

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