Bartender

6 months ago

Toronto, Canada Hornblower Cruises and Events Full time

City Experiences is seeking a Bartender for our City Cruises operation in Toronto.

*Please note, this is a seasonal/contract position*

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the Opportunity:

The Bartender mixes high-quality beverages, provides prompt and consistent service at guest and service bars, is hospitable and cordial to guests and coworkers, acts safely and responsibly, and is knowledgeable about the vessel and the skyline. The Bartender will personally contribute to the unforgettable guest experience, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties. Performance will be measured by evaluation of drink ticket times, guest and mystery shopper satisfaction surveys, departmental tests, and management evaluation.

Crew Benefits:

 Competitive Wage Retention Bonus - up to $ Complimentary Cruise Tickets & Uniforms Complimentary Crew Meals Crew Recognition Awards Crew Referral Program - up to $ per referral Crew Events Paid Training

Essential Duties & Responsibilities:

Provides exceptional hospitality to guests and coworkers as prescribed in RESPECT Service System Accurately follow recipes for all beverages; must have thorough knowledge of all beverage offerings and prices Provides prompt and consistent bar service to guests and servers throughout the cruise Set up and break down bar - stock and restock bar according to prescribed par specifications, clean bar thoroughly in accordance with standard operating procedures Maintains the cleanliness and safety of the bar and all common areas and service stations, clean glasses, utensils, bar equipment, bar tops, refrigerators, and all other equipment and work areas Accurately charge guests for onboard purchases; enter order into the point-of-sale system, collect payment and return all change Completes empty runs to the bunker in proper liquor/beer boxes after the cruise Accurately counts bar inventory daily Prepare alcoholic & non-alcoholic requisition form before the event starts Pick up liquor, wine, beer & non-alcoholic beverages from the main storage room before the event starts Polish all glassware before/during/after cruise Beer/Wine/Liquor receiving for deliveries as needed Assist server on clearing tables Taking out the bar garbage Organizes the empties storage as needed Cleans fridges, glass machine and ice machine weekly and other equipment required Assist/help team to clean common areas Bar operations shifts as scheduled Provides information to guests including beverage and food menu descriptions, entertainment options, cruise route and points of interest Train new staff as directed by manager on duty Be prepared to begin work at scheduled time Maintain uniform and personal grooming in compliance with appearance standards Assist with the warm and efficient greeting and seating of guests when they arrive Following establish guidelines, takes initiative on work to be done Understands all policies and procedures relating to the crew’s role within the company. Other duties as assigned by the manager or supervisor on duty

Requirements & Qualifications:

One (1) year of bartending experience required or equivalent as recognized by the Ministry of Education Smart Serve Certification required Energetic and enthusiastic personality essential Must be able to effectively understand and convey written and verbal information to guests and coworkers Must have comprehensive knowledge of beverage recipes Basic computer skills are required Must possess a service orientation – actively looking for ways to help others Will work for extended periods of time without sitting Required to lift heavy items such as liquor boxes and ice bins up and down stairs Responsible for bar till; proper cash handling is required Will be required to be available for work on all major holidays and weekends Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 40 lbs (18 kgs) If required, wear assigned Personal Protective Equipment (PPE) ( non-slip shoes, gloves, weather appropriate dress attire, sun protection)

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences.

City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.

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