Server

2 weeks ago

Richmond, Canada Boston Pizza International Inc Full time

Overview

Server

Location: Calgary

Servers lead the Guest Experience at the table and ensure our Guests have everything they need from appitizers to desserts. Masters of situational service, they tailor their style to meet the needs of our Guests. Servers are responsible for the accuracy of the entire order as well as maintaining a positive and Guest focused attitude through the entire experience. They demonstrate and believe in championing a fun and safe work environment and contribute to a thriving workplace culture.

Why Is BP A Great Place To Work?

What is important to you matters to us, so we have raised the bar to provide flexible scheduling that fits your lifestyle and contributes to your life-work balance Come for a job, stay for a career – there are exciting opportunities for career growth within the restaurant or at Boston Pizza head office Build relationships and give back to your local community Boston Pizza Scholarship Program * Management Training Programs, Leadership Development conferences and access to dynamic mentorship programs and initiatives A respectful culture and work environment where your feedback matters Fantastic reward and recognition programs

Responsibilities

What does a successful Server look like?

Leads by example and works alongside their team members Achieves goals through strong organizational skills and effective time management Builds relationships by finding common ground and working cohesively with all team members Committed to championing the "Foundations of Hospitality," Boston Pizza's Brand Standards and Food Safety Effectively communicates, sharing goals and challenges Maintains composure and thrives in a fast pace environment They practice the responsible selling and serving of alcohol at all times, handle payments and anticipate the Guest expectations by offering on-going and upcoming promotions and utilizing bar and food knowledge. Driven by professional development opportunities, and is consistently seeking new learning and skill-building moments

Duties and Responsibilities

Greeting the guests, informing them of promotions/specials, and taking their orders Following guidelines and keeping up to date with Boston Pizza standards such as: product knowledge, menu updates, promotions, etc. Entering guests orders onto a bill for the heart of house and bartenders to receive Pouring drinks for guests If there is no bartender it is also the responsibility of the server to prepare alcoholic beverages for the guest If the server is not of legal age to serve alcohol they must ask a server who is of legal age to make the drinks for them Making sure the guests have the proper cutlery, utensils, and condiments before their food arrives to the table Constantly monitoring the pass through for completed delivery orders (only delivering food when it is approved and packaged by the expeditor; assembling delivery food orders for guests if there is no expeditor on shift) Conducting a quality check to ensure the guests’ expectations are met and exceeded Constantly observing tables by being visible and readily available to assist guests with any requests Busing the table as soon as the guests are finished by clearing plates, cutlery, condiments, etc. Clearing off and organizing dirty plates, bowls, cutlery, etc. in the scullery area Providing guests with their bills and finishing the transaction Handling and maintaining designated cashier float expectable shortage .05% or less Stocking and organizing dining room, lounge, and patio with necessary operating supplies Completing daily checklists, weekly cleaning lists, and other operational checklists Cleaning and maintenance of facility and equipment; paying special attention to dining room, lounge, and patio areas Following food safety regulations and completing food safety checklists Working as a team with co-workers to achieve k-times, labor, waste, and food costs Delighting guests with friendly and caring service Handling guests’ special requests and allergies with care Acknowledging and handling guest concerns with help from supervisors/managers Following all Boston Pizza policies and procedures including: Confidentiality, Conditions of Employment, Respectful Workplace, Uniforms, etc. Adhering to Boston Pizza operational standards Having a positive and professional demeanor while working In the absence of a bartender, servers must resume all duties and responsibilities of a bartender In the absence of a host/hostess, servers must resume all duties and responsibilities of a host/hostess In the absence of a scullery technician, servers must help with the cleanliness and maintenance of the dish pit Adhering to and demonstrating core values in all attitudes and behaviors

Qualifications

Education:

Education is an asset, but no minimum requirement ProServe certification (Alberta)

Experience:

Experience is an asset, but no minimum requirement Complete training in all of the host/hostess positions If a server is not hired internally, the new hire must complete this training within the first year of employment

Abilities:

Excellent guest service Working as a team Multi-tasking Basic mathematical skills Effective communication skills Memorization Personable and friendly

Working Conditions

Working in a fast-paced environment Working in a hot environment with hot products and equipment Working on slippery floors (oil or water spills) Working in a diverse environment with many different personalities and attitudes Working as a cohesive unit with co-workers Use of portable or step ladder may be required (no higher than 20 ft.) Working with hazardous materials and chemicals Working in a noisy environment Working with sharp objects (broken glass, slicers, knives, etc.)

Physical Requirements

This position requires the employee to stand for an extended period of time (up to 8 hours) Occasionally have to lift heavy boxes when dealing with product inventory (max 50 lbs.) Engaging in repetitive tasks such as: preparing/assembling orders and products and constant cleaning of restaurant facility Must always be mentally alert to ensure the safety of yourself, co-workers, and guests at all times Maintaining good personal hygiene and appropriate uniform Having the capacity to handle stress

Qualifications

Boston Pizza was established over 50 years ago and is proud to be recognized as one of Canada's 50 Top Managed Companies for over 20 years in a row. We are committed to the development & growth of our team members, integrity, philanthropy and innovation. If you love working with people in a team environment and believe in exceeding the expectations of Guests daily, Boston Pizza is the place for you

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