Sr Consultant, Claims

3 weeks ago

Edmonton, Canada Aon Full time

As a Senior Claims Consultant, you are responsible for the process of reporting, documenting, and settlement of claims on behalf of major clients to an insurance company. This role is responsible for assisting with all aspects of the client service program in support of responsive and efficient client service delivery.
Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

Aon is in the business of better decisions.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Distinctive Client Value:

Advocating for clients to protect their interests in the claims process. Obtaining claims details, triaging, and reporting claims to insurers. Guiding clients on preparing their claim. Discussing policy coverage on behalf of Aon clients. Handling administration of claims to include following up on settlements/claim status, remitting settlements to clients and handling all necessary correspondence. Monitoring large losses, attending loss sites and assisting clients in positive resolution of claims. Preparing claims reports for clients and annual loss history reports as required. Discussing aspects of coverage with insured and insurance company.

Operational Excellence:

Handling and resolving claims matters across multiple domains or clients, including participating in client meetings Negotiating with insurers to obtain successful resolution of claims. Using specialized claims knowledge to provide consultative advice and recommendations to clients and our Account Management and Broker teams in the various Aon offices. Setting up Claims protocols on accounts Conducting RFP’s for adjusting services on behalf of clients Co-ordinating handling of claims on assigned accounts. Assisting Account Managers in marketing functions Advising internal personnel (Account Management, Brokers, and other Claims colleagues) on claims matters and services. Special assignments as designated by management Other related duties as required

How this opportunity is different

At Aon, our purpose is to help shape decisions for the better – to protect and enrich the lives of people around the world. Aon will deliver a colleague experience that is more relevant, more connected, and more valued. This will result in a client experience, second to none. Our values ring true; We are Committed as one firm to our purpose, United through trust and integrity as one inclusive, diverse team and Passionate about making colleagues and clients successful.

Skills and experience that will lead to success

7-10 years of experience working in a commercial claims environment Insurer or Broker experienced Completion of/ working towards CIP/FCIP designation AB General license (must obtain within 6 months of employment) along with licensing in other jurisdictions as required. Strong claims knowledge in one or all of these areas: Professional lines, Casualty Claims or Property Claims Demonstrated conflict resolution skills Strong analytical skills Demonstrated leadership abilities an asset Strong negotiation and relationship managements skills Ability to influence audience and act with diplomacy Strong presentation skills, highly organized and can effectively manage competing demands

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

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