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Customer Service Representative

4 months ago

Boucherville, Canada Groupe Robert Full time

Groupe Robert is currently looking for a Customer service Agent for its Boucherville Terminal.

Your responsibilities will be as follows:

• Process orders received by fax or e-mail
• Data processing
• Answer customers and drivers answers
• Provide exceptional customer service
• Complete follow up of pick-ups and deliveries
• Coordinate operations at the local level and through the various Robert terminals to optimize the customers, shipments follow up
• Efficiently be up to the clients needs
• Produce and fill in different types of documents
• Other administrative tasks

In order to join Groupe Robert's team, you must have:

• Minimum 3 years experience in customer service in the transportation field (mandatory)
• Bilingual, French and English
• Mastering customer approach
• Able to work under pressure
• Trip sheet knowledge
• Good computer skills
• Team spirit, resourcefulness and work autonomy
• Concerned about client satisfaction
• Promptness and attendance
• Capable of working in an evolving demanding milieu

Groupe Robert offers you: • Environment focused on teamwork• Interesting professional development opportunities• Group insurance and fringe benefits• Corporate discounts• Systems and equipment at the cutting edge of technology• Company demonstrating agility, efficiency and innovation• Safe environment (trainings, certifications) Schedules Day

Groupe Robert is proud to support the diversity of its employees through its terminals in Quebec and Ontario. Women, visible and / or ethnic minorities or people with disabilities will always be welcome to apply, because at Groupe Robert, the diversity of our employees is the link in our logistics chain that makes us even stronger