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Customer Service Representative
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About Us
Spa Nordic Station is a leading wellness center in Quebec, offering a unique and serene environment for our clients. Our team is dedicated to providing exceptional service and ensuring a memorable experience for all our guests.
Your Role
We are seeking a highly skilled and bilingual Customer Service Representative to join our team. As the first point of contact for our clients, you will be responsible for providing a warm and welcoming experience, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities
- Greet clients warmly and assist them with their queries, ensuring a smooth and efficient experience.
- Complete transactions, process payments, and provide information on our services and products.
- Respond to phone calls, answer questions, and provide information on our packages, promotions, and services.
- Maximize appointment bookings, optimize sales, and confirm therapist appointments.
Requirements
- Bilingualism (English and French) is a must.
- Excellent communication and interpersonal skills.
- Ability to work variable hours, including evenings and weekends.
What We Offer
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Flexible scheduling.
