Customer Service Representative

4 weeks ago

Prince George, Canada fortisBC Full time

Affiliation: MoveUp Customer Service
Employment Status: Unscheduled Part-Time Regular
Salary: $21.73 Hourly
Workplace Flexibility: No
Posting End Date: Open until filled

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.2 million customers. 

We're actively seeking new talent to join our mission of transforming B.C.'s energy landscape. As one of with a diverse team of over 2,600 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

Position Overview

You live and breathe the values of delivering a world-class customer experience with an empathic demeanor, integrity and respect. A people-person at heart, you put yourself in the shoes of others to gain a better perspective of every situation so you can offer the best possible solutions. You understand that customers contribute to any company's success and take tremendous pride in ensuring every customer is happy with every interaction, so they come away with memorable experiences they can share with others.

As our Customer Service Representative, you’ll put all passion for the customer experience to work and contribute to an environment where customer engagement matters most. In this role, you’ll connect with customers to support their questions, inquiries and concerns through various channels, such as online chat, phone and email. You’ll take charge to resolve customer inquiries with little to no effort from our customers to make their situation easy and worry-free. As a customer yourself, you understand it’s all about our customers and supporting them the right way the first time.

In year 1, you will:

Develop knowledge and skills in the overall fundamental customer service processes to provide world-class experiences while interacting with our customers. Work to better understand our customer service expectations through specialized processes and channels of communication. Build relationships with peers and leaders through regular interactions.

In year 2, you will:

Continue to build knowledge, skills and confidence in all customer service processes, including resolving more complex and escalated customer inquiries. Partner with customer service leaders to support and mentor new colleagues. Gain a broader understanding of projects, committees and initiatives through collaboration across the customer service teams and beyond.

What it takes:

A high school diploma or general educational development. A customer-centric mentality and attitude dedicated to creating memorable and world-class experiences. Excellent verbal and written communications delivered in an understanding and respectful way. A solid multi-tasker who can navigate multiple computer programs to support the work you do with customers. Exceptional problem-solving skills and an ability to ask effective questions to get to the root of any issue and provide the best possible solution.

What does it mean to be an Unscheduled Part Time Regular Employee:

An Unscheduled Part Time Regular employee, or UPTR for short, is hired to fill a part-time position of an ongoing nature while working variable hours.  You will work a minimum 4 consecutive hours to a maximum 7.5 consecutive hours in any day and will be scheduled anytime between Monday to Friday, 7am to 8pm based on operational requirements.  You are able to submit a standing request for preferred shifts (although shift assignment is based solely on operational requirements).  You will normally work a minimum of 37.5 hours bi-weekly and a maximum of 60 hours bi-weekly (ranging from 18.75 to 30 hours per week).  You will be eligible for benefits after their completion of 975 hours of accumulated service. 

Additional Information

Successful applicants will be required to attend full-time classroom training starting on June 3, 2024, from Monday to Friday and scheduled from 8:00am - 4:00pm. Attendance is MANDATORY during this time. This is an office based role that will be required to be on site during scheduled shifts located at our Prince George office. To view the full job description, .

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

To learn more about the recruitment process with FortisBC, please visit the page for additional information. 

  • Clk 12r

    7 days ago

    Prince George, Canada BC Public Service Full time

    Posting Title- CLK 12R - Customer Service Representative- Position Classification- Clerk R12- Union- GEU- Work Options- On-Site- Location- Prince George, BC V2N4P7 CA (Primary)- Salary Range- $52,803.18 - $59,607.79 annually- Close Date- 5/25/2023- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Citizens'...

  • Customer Service Representative

    1 week ago

    Prince George, Canada CB Canada Full time

    Customer Service RepresentativeLocation: Prince George, BCDiversified Transportation is seeking an experienced Customer Service Representative for our Northern Health Connections operation in Prince George. Reporting to the Operations Manager, this is a key position that requires confidentiality, maturity, diplomacy and the ability to work with all levels of...

  • Customer Service Representative

    4 weeks ago

    Prince George, Canada CB Canada Full time

    Customer Service RepresentativeLocation: Prince George, BCDiversified Transportation is seeking an experienced Customer Service Representative for our Northern Health Connections operation in Prince George. Reporting to the Operations Manager, this is a key position that requires confidentiality, maturity, diplomacy and the ability to work with all levels of...

  • Customer Service Representative

    3 weeks ago

    Prince Albert, Canada LIBERTY TAX SERVICE Full time

    Liberty Tax Service Inc. is currently looking to hire a Customer Service Representative with excellent customer service skills, and the willing to learn tax preparation, for our Office located in Prince Albert, SK. **What You Will Be Doing?** Our professionals are an integral part of our business. Here are some of the things you’ll enjoy doing working at...

  • Customer Service Representative

    4 days ago

    Prince George, Canada Spotless Dry Cleaners and Laundromat Full time

    Looking for Customer Service/Laundromat Representatives, for our 17th and 5th Avenue locations. Applicants must be friendly, reliable and be able to stand for extended periods. Our 5th Ave. location hours will be Saturday and Sunday morning from 8/9am to 3pm For our 17th Ave. location hours will be Wednesday, Thursday and Friday 1pm to 7/8pm. **Job...

  • Customer Service Representative

    3 weeks ago

    Prince George, Canada FortisBC Full time

    Affiliation: MoveUp Customer ServiceEmployment Status: Unscheduled Part-Time RegularSalary: $21.73 HourlyWorkplace Flexibility: NoPosting End Date: Open until filled As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.2 million...

  • Customer Service Representative

    2 weeks ago

    Prince George, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Customer Service Representative

    2 weeks ago

    Prince George, Canada Ryan Company Ltd. Full time

    Join an exciting team in business for over 50 years and is Western Canada's largest privately owned and operated full service vending company. The Customer Service Representative (CSR) Route Driver position is a key role that involves servicing customer accounts primarily within Prince George and surrounding areas, maintaining inventory, stocking machines,...

  • Customer Service Representative

    2 weeks ago

    Prince George, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Representative (Cashier), which we call an Omni-Channel Specialist at Best Buy. As a Customer Service Representative (Cashier), you will process our customers’ purchases, returns, trade-ins and more. No experience required, we will equip you with...

  • Overnight Customer Service Representative

    3 weeks ago

    Prince George, British Columbia, Canada GoodLife Fitness Full time

    OVERNIGHT CUSTOMER SERVICE REPRESENTATIVE (MOTIVATOR)Who is a Customer Service Representative (Motivator)?The Motivator role is critical to the success of our GoodLife Fitness Clubs. A Motivator is typically the first Associate a Member or Potential Member interacts with upon arrival to the Club. The Motivator is responsible for creating a welcoming, clean...

  • Customer Service Representative

    3 days ago

    Prince George, Canada FortisBC Full time

    **Affiliation**: MoveUp Customer Service **Employment Status**: Unscheduled Part-Time Regular **Salary**: $20.35 Hourly **Workplace Flexibility**: No **Posting End Date**: Open until filled We’re a Canadian-owned and BC-based energy company taking steps toward a lower-carbon energy future by providing renewable energy, natural gas and electricity to...

  • Customer Service Representative

    1 week ago

    Prince George, Canada Replay Message Centre Full time

    Replay Message Centre provides answering services 24 hours a day, 7 days a week. You will be responsible for helping customers by taking complete and accurate messages that need to be dispatched to our clients. This is a fast paced environment that requires sociability, cordiality, and respect. **We are looking for someone with flexible availibility for...

  • Customer Service Representative

    1 week ago

    Prince George, Canada Central Builders Supply P.G. Ltd. Full time

    **Are you a people person?** **We are hiring a wicked awesome Customer Service Professional. At Central Builders Supply PG, we believe that happy people provide wicked awesome customer service and that treating people fairly and compassionately creates happy employees.** **Our Culture and Wicked Awesome Employees** We have been in business for over 50...

  • Customer Support Representative

    3 weeks ago

    Prince George, Canada PRT Full time

    Job DescriptionA Day in the Life:PRT Growing Services Ltd. aspires to attract passionate and self-driven people who embrace the opportunity to attain new personal heights in helping to create the forests of tomorrow through the results of today. We strive to give our customer’s nothing but the best and thus want to attract the best of best of forestry or...

  • Sr Customer Service Rep

    1 week ago

    Prince George, British Columbia, Canada Federal Express, Inc. Full time

    GENERAL SUMMARYTo assist the manager in administrative and customer service operations duties as required. To assist the station customer service representatives and participate as a working member in the handling of customer inquiries by handling unusual or difficult customers and acting as an expert resource on features of service, P&P, customs...

  • Sr Customer Service Rep

    3 weeks ago

    Prince George, British Columbia, Canada Federal Express, Inc. Full time

    GENERAL SUMMARYTo assist the manager in administrative and customer service operations duties as required. To assist the station customer service representatives and participate as a working member in the handling of customer inquiries by handling unusual or difficult customers and acting as an expert resource on features of service, P&P, customs...

  • Customer Service Agent

    4 weeks ago

    Prince George, Canada AT YOUR DOOR SERVICES LTD Full time

    AT YOUR DOOR SERVICES LTD is urgently looking for a full-time Customer Service Agent to join our team. The company is located in Prince George and provides janitorial services to commercial & residential buildings. Ideal candidates should be friendly, hard working, able to work in a fast-paced environment, and work with little supervision.Company Name: At...

  • Customer Service Agent

    4 weeks ago

    Prince George, Canada AT YOUR DOOR SERVICES LTD Full time

    AT YOUR DOOR SERVICES LTD is urgently looking for a full-time Customer Service Agent to join our team. The company is located in Prince George and provides janitorial services to commercial & residential buildings. Ideal candidates should be friendly, hard working, able to work in a fast-paced environment, and work with little supervision.Company Name: At...

  • Customer Service Agent

    1 week ago

    Prince George, Canada AT YOUR DOOR SERVICES LTD Full time

    AT YOUR DOOR SERVICES LTD is urgently looking for a full-time Customer Service Agent to join our team. The company is located in Prince George and provides janitorial services to commercial & residential buildings. Ideal candidates should be friendly, hard working, able to work in a fast-paced environment, and work with little supervision.Company Name: At...

  • Customer Service Agent

    1 week ago

    Prince George, Canada AT YOUR DOOR SERVICES LTD Full time

    AT YOUR DOOR SERVICES LTD is urgently looking for a full-time Customer Service Agent to join our team. The company is located in Prince George and provides janitorial services to commercial & residential buildings. Ideal candidates should be friendly, hard working, able to work in a fast-paced environment, and work with little supervision.Company Name: At...