Customer Service Representative

5 months ago

Prince George, Canada Central Builders Supply P.G. Ltd. Full time

**Are you a people person?**

**We are hiring a wicked awesome Customer Service Professional. At Central Builders Supply PG, we believe that happy people provide wicked awesome customer service and that treating people fairly and compassionately creates happy employees.**

**Our Culture and Wicked Awesome Employees**

We have been in business for over 50 years as a Beaver Lumber/Home Hardware (and even longer as a hardware store. Throughout this time, we have developed a reputation as a great place to work. Some of our employees like it so much they have never worked anywhere else. Rather than take my word for it, you are welcome to come in and ask them why they like working at Central Builders PG.

**The Best Parts of Working at Central Builders PG**
- _Who Says There is No Such Thing as a Free Lunch?_ - We like to treat our staff with well, treats, and the occasional lunch because lasagna and donuts solve all of life’s problems, right? Full hearts, full stomach’s, can’t lose.
- _Flexible Work Hours_ - Life happens, and you need to be able to live it. Have a dentist’s appointment at on Tuesday tooth-hurty? Fill your boots.
- _We are Extra When it Comes to Having Fun - _Life is too short to take things so seriously and we understand the assignment. Having fun and be able to joke around is not only encouraged but required.
- _Fantastic Co-Workers_ - Except for Hank, no one likes Hank. You know what you did Hank.

**Results and Relationships - What You Can Expect**

You need the money to pay your bills, but if working there (the relationship) sucks, you won’t stick around. A great relationship starts with being treated like a professional. At Central Builders PG that means:

- Full timers have a consistent schedule with consistent days off - We cannot promise your schedule will never change. We can promise that we will not shift days off or shift times week to week. We believe you should schedule life activities months in advance with confidence.
- You will know your schedule one week in advance.
- We guarantee your scheduled hours - No calling in to see if you are needed. No being forced to go home in the middle of a shift because there are not enough customers in the store. We expect you to step up when it is busy, so we step up when it is not.
- Your ideas matter - We have an “every door is an open-door policy,” except for the bathroom, please lock it up, no one wants to see that Central Builders PG is a family business in the best sense of the word. That means getting your great idea or thoughts to the top is as easy as commenting on a Facebook post.
- Professional customer base - Our customer base is comprised of other professionals. Skilled trades, doctors, lawyers, nurses, teachers, bankers, other bankers. Did I mention bankers yet? Because we are professionals, they treat us with the same respect and dignity that they expect at their job.
- We put square pegs in square holes - Everyone has a talent, a passion, or an area where they excel. We love to find what people enjoy and do everything we can to let them do that.
- We don’t micromanage - We expect you to take ownership of solving problems that you see.
- NO PROVERBIAL “KARENS” PERMITTED - Dealing with the proverbial “Karens” having a bad day is not your responsibility. It is ours. Your job is to be polite and call a manager or supervisor. We have your back.

**Compensation Package**

“That sounds like a great place to work, but I cannot pay my bills with unicorns and rainbows.” We agree, which is why we have:

- Competitive Pay Ranges
- Profit Sharing (Full-time only)
- RRSP Matching (Full-time only)
- Bonuses
- Health Insurance and Benefits Packages (Full-time only)
- Paid Vacation
- Paid Sick Days

**What We Expect**

A professional with a sense of humour who wants to work with other professionals. Our values are:

- Helpful
- Reliable
- Professional
- Positive
- Take Ownership

We want people who live and breathe those values. Someone who knows that doing a little extra work upfront means that everyone has less work in the end. A professional who cares more about the customer’s problem than the customer does.

**Hardware knowledge/experience is fantastic, but it is not why we hire people**

We hire people that we would want to have lunch with for the next five years. Our philosophy is we can teach you about hardware; we cannot teach you how to be friendly, personable, and professional.

**Areas/Departments**

We are always looking for people in these areas:

- **Petting** - Lions, tigers, bears, oh my. Seriously just dogs mostly and the occasional cat or parakeet.
- **Hardware** - Woodworkers, machinists, and other tradesmen who can handle being with the loose screws.
- **Paint **- Look at all the pretty colours.
- **Electrical** - An energetic department.
- **Plumbing** - You don’t even have to crawl under a house.

**Applying**

Central Builders Supply PG

1501 Central Street West

Prince George, BC

V2N 1P6

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