First

1 month ago

Surrey, Canada CIBC Full time

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.


The following job posting and assessment questions were crafted by Kiinago Biinoogi Muskiiki (‘Our Children’s Medicine’ in English) in consultation with Indigenous Elders, Knowledge Keepers and other members of the community. Applications housed on this platform provide a unique opportunity for First Nations, Métis and Inuit job seekers to have the option of sharing their whole selves with potential employers, including their lived experience and transferable skills. For more information, visit ourchildrensmedicine.ca


What You’ll Be Doing


As the Senior Relationship Manager, Commercial Banking (Indigenous Markets), you will be responsible for meeting the needs of our Indigenous clients and driving business growth in the commercial segments by working as the key relationship manager for your clients. You will leverage partnerships with the broader market team and coordinate with key internal partners across CIBC to deliver a broad range of Commercial Banking and financial solutions. You will have ultimate responsibility of clients, with credit needs generally above $5MM range and/or complex cash management requirements. In this role, you will be accountable for CIBC capital in each client relationship. You will manage the credit process and the overall credit quality of the accounts/portfolio, including identification of deteriorating credit situations in a timely manner. 


Due to the unique characteristics and needs of the Indigenous client segment, you should have experience with Indigenous communities and businesses and be knowledgeable about the operations of Indigenous economic development corporations.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

Note: This role is open to locations throughout BC.


How You’ll Succeed


  • Manage relationship with Indigenous commercial clients, responsible to be the client advocate within the Bank, proactively work with relevant internal banking partners.
  • Proactively engage with internal partners, prospects, clients and COIs in a manner that expands CIBC’s presence and awareness of Indigenous communities and businesses throughout the Senior Manager’s region (travel is required).
  • Actively monitor and manage the profitability of CIBC’s relationship with Indigenous clients within the context of building a long-term mutually beneficial relationship through an approach that remains respectful about the client’s culture, community and values, and fully understanding the goals, objectives and status of the client’s business.
  • Originate new client relationships that leverage knowledge and expertise, CIBC’s capabilities and that meet CIBC risk tolerances and profitability hurdles, to grow the Indigenous Banking business and CIBC’s overall Indigenous portfolio.
  • Ensure that we deliver a one team approach by ensuring that we present solutions that address every aspect of the Indigenous client’s relationship with CIBC. This will require open communication with, active referrals to and close coordination with relevant internal partners, such as CIBC Retail Banking, CIBC Wealth Management and CIBC Wood Gundy.
  • Ultimately accountable for retention of clients. Conduct client relationship reviews annually and support Net Promoter Score activities to ensure retention.
  • Proactively assess client needs and propose products/solutions to meet those needs and the client’s broader business objectives. Ensure that clients continue to be aware of the benefits of using these products, as well as new products available to them. Continuously update knowledge on new products and remain current with Indigenous initiatives/programs offered by internal partners that may be of value to clients.
  • Accountable for credit risk, credit expiries and the credit application process. Ensure a thorough understanding of the client’s business and ensure risk ratings reflect the inherent risk at all times.
  • Identifies, in a timely manner, any deteriorating credit situations and takes the necessary steps to protect the Bank’s position, including early advice to Credit Risk Management, and referral to a high risk manager (if applicable).
  • Manage all dealings internally and with clients in a manner consistent with the standards prescribed by CIBC policies and procedures, including Reputation and Legal Risk, Anti-Money Laundering, Code of Conduct, Credit Management, etc.
  • Continuously identify and actively pursue personal development related to the role (for example, systems, relationship building/selling skills, product knowledge, tools used within the business, financial analysis, etc.). Share learning within the business.
  • Act as a mentor and/or provide guidance to the Managers, Associates and other support staff


What CIBC Offers


At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.


  • We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

You have demonstrated ability to navigate the intricacies unique to Indigenous businesses, governance structures and land designations, and how these characteristics influence credit and lending processes. * You have very good ability to navigate the organization, resulting in efficient execution of the credit process with risk management. * You have well-developed relationship, management, origination and selling skills demonstrated through previous success in these areas. Ability to build a network, to make new contacts, build relationships with Indigenous clients and prospects, identify and/or create new opportunities and bring appropriate finance, advisory and treasury solutions to clients which meet and/or anticipate a client’s needs. A track record of closing deals. * You have the ability to build a profile, both externally and internally. Value adds with Indigenous businesses, organizations and communities, the financial industry and with internal partners. You are able to develop the profile into effective working relationships with Indigenous clients and internal partners. * You have a comprehensive level of knowledge of strategic planning, business planning, forecasting, and modeling gained through extensive hands-on experience. You must be able to advise on strategic and best practices for growing and managing an Indigenous corporation. * You have a well-developed understanding of financing options and their applicability to various Indigenous business scenarios. * You have well-developed and client segment relevant credit skills for conducting intensive due diligence, and for identifying and mitigating risk. Comfort with exercising independent judgment * You have demonstrated experience in formulating financial solutions, including the ability to conceptualize and execute broad-based financial deals for Indigenous clients that optimize the cost of capital and liquidity to the firm. * You have product knowledge, to include not only a strong understanding of core commercial products and services, but a solid understanding of investment banking, capital markets and other alternatives, including Indigenous offerings/initiatives in development/established across the bank such as within Retail Banking, Wealth Management, Community Giving, Sponsorship & Marketing and Diversity and Inclusion. * Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability

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