Inside Sales Representative

3 weeks ago

Calgary, Canada CSA Group Full time

Statut d'emploi:

Permanent

Type d'heures:

À temps plein

Nous avons besoin de vous pour former une équipe de calibre mondial
Les activités du Groupe CSA reposent sur l’atteinte d’un idéal : rendre le monde meilleur, plus sûr et plus durable.Cet ideal est au coeur de notre mission depuis 1919, année où nous avons élaboré notre première norme d’ingénierie sur les ponts ferroviaires. Aujourd’hui, près de 100 ans plus tard, le Groupe CSA compte plus de 3 500 normes, codes et produits connexes.

Le Groupe CSA, dont le siège social se trouve au Canada, est présent à l’échelle mondiale : il possède plus de 30 laboratoires et bureaux en Europe, en Asie et en Amérique du Nord. Il propose des services de mise à l’essai, d’inspection et de certification d’une vaste gamme de produits — des articles de maison aux technologies de pointe — pour veiller à ce qu’ils répondent à des exigences strictes en matière de sécurité, de performance et d’impact sur l’environnement.

Nos employés sont fiers que leur travail ait une incidence positive sur la vie des gens. Nous avons besoin de personnes comme vous pour poursuivre notre mission en ce sens.

Résumé du travail:

CSA Group has an immediate opening for an Inside Sales Representative.

Reporting to the Team Lead, Inside Sales, the Inside Sales Representative serves as an internal sales and customer contact for initial inquiries, project quotes and services. Supports the development of new accounts and the development of new opportunities within established accounts through service excellence. To support and promote continued growth of new business for CSA Group Standards products and services.


Responsibilities:

Responsible for the profitable sales of CSA products and services to new and existing clients while providing exceptional customer service.

Addressing unique regional needs to achieve revenue targets and expand the market for standards and related products and services.

Creating sales quotes in support of standard products, services and training sales. Executes the sales of such from a variety of sources including inbound and outbound calls.

Provides support to the Toronto office in terms of online store orders, sales emails, etc. to load balance and offset peak volumes.

Maintains and develops ongoing strategic relationships with regional decision makers to grow the business. Planning and carrying regional business development activities and strategies ranging from cold calls, sourcing leads, and face-to-face meetings.

Represents the CSA group at trade shows and conferences including presenting a professional corporate image while recognizing, developing and acting-on sales opportunities.

Frequent analysis, problem solving, and reconciliation of transactions involving issuing returns and credits, collections and invoicing.

Works seamlessly in a variety of software systems and applications including Microsoft Office 365, Sales Force, and Call-Centre technologies, etc.

Ensures safe, secure and proper handling of customer financial records.

Proposes system solutions and continuous improvement recommendations to Managers when necessary.

Monitors and reports on activities and provides relevant management information.

Attends regular training or events to maintain and develop relevant knowledge and skills.

Performs as a divisional liaison for CSA employees providing product knowledge, access to standards, while promoting cross-divisional product and service opportunities.

Education:

Bachelors’ degree in Business and/or Marketing is an asset.

Experience:

3-5 years of Sales or Marketing and Customer Service experience in Business to Business sales is preferred

Minimum 2 years of experience with Sales and/or Customer Service is required to have a baseline knowledge of CSA products and services

Skills:

Computer proficiency in Word, Excel, PowerPoint and CRM database applications - SAP, Salesforce are assets

Interpersonal & Communication Skills with internal and external customers

Strong verbal and written communication skills

Strong customer service skills

Problem solving ability required

Detail oriented and able to handle multiple tasks

Excellent time management skills

Computer proficiency and analytical skills

Applicants with proficiency in French will be given special consideration.

#CSAstandards

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