Solutions Engineering
3 weeks ago
How you'll make an impact:
Develop and maintain comprehensive knowledge of the Geotab ecosystem, serving as a Subject Matter Expert (SME) to empower end-users and partners and enhance their understanding of Geotab solutions. Engage and collaborate with partners and end-users to optimize their utilization of Geotab's technology, products, and solutions, tailoring the approach to meet their specific needs. Participate in and contribute to integration projects, working closely with partners, third-party integrators, and customers to ensure seamless implementation and deployment. Assess and analyze partner and end-user business challenges, identifying Geotab’s viability and proposing alternative approaches when necessary. Contribute to the continuous improvement of the company's offerings by providing partner and end-user feedback, providing opportunities to collaborate with Product Management teams. Create and optimize data-driven dashboards for cross-functional use, facilitating informed decision-making and efficient collaboration with a focus on expansion and retention of existing customers. Ensure partner and end-user satisfaction through prompt and accurate service, bolstering internal team support by providing additional insights and know-how. Collaborate with the Geotab revenue generating teams to identify and deliver effective solutions for customer challenges, by working closely with them and their partners, contributing to sales growth, ecosystem expansion and customer retention. Support Geotab’s partner upskilling, driving them towards excellence to support customers across unique channels, using best practices, and leveraging a deep understanding of industry verticals.
What you'll bring to this role:
Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field. 3-5 years of experience in a relevant technical field, such as software engineering, data analysis, or systems integration, with a focus on customer-facing roles. Technical knowledge and understanding of telematics, IoT, APIs, and related technologies, working knowledge of hardware integrations is a bonus. Experience with programming languages, such as Python, SQL, Java, or C#, and experience with API integrations. Familiarity with data analysis tools and techniques, as well as data visualization tools like Superset or Power BI. Effective problem-solving and critical thinking abilities, with the capacity to assess customer challenges and propose viable solutions. Strong communication and presentation skills, including the ability to articulate complex concepts to both technical and non-technical audiences. Ability to collaborate effectively with cross-functional teams, including sales, product development, and customer support. A customer-focused mindset, with a commitment to understanding client needs and delivering exceptional service. Time management and organizational skills, with the ability to manage multiple projects and priorities simultaneously. Experience with sales or business development, specifically with indirect sales channels. Desire to stay relevant with emerging technology and the flexibility to adapt to growing market demands. If you got this far, we hope you're feeling excited about this role Even if you don't feel you meet every single requirement, we still encourage you to apply. Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.Why job seekers choose Geotab:Flex working arrangementsHome office reimbursement programBaby bonus & parental leave top up programOnline learning and networking opportunitiesElectric vehicle purchase incentive programCompetitive medical and dental benefits Retirement savings program *The above are offered to full-time permanent employees only How we work:At Geotab, we have adopted a working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technologyWe believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at . Click to learn more about what happens with your personal data.-
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