Senior Games Manager
Found in: Talent CA C2 - 1 week ago
Title: Senior Games Manager
Reports To: VP/ RegionalGeneral Manager or Designate
Summary
The Senior Games Manager effectively manages and leads table games staff to achieve and maintain a high level of job performance and exceptional customer service. The Senior Games Manager also assumes responsibility in the absence of the property leader.
PURE Values
EXCELLENCE – we present ourselves, products & environments at an excellent level. Our high standards are carefully designed to exceed expectations and create delight & loyalty. TEAM WORK – We willingly share our time, people, energy, information and resources. Corporate, properties and departments communicate and collaborate freely to get the job done. OWNERSHIP – We treat our guests, each other and our facilities with the care and concern of a business owner. Engaged employees contribute energy, ideas, and feedback tha help us grow and improve the business. RESPECT – Guests, team members, regulators, and suppliers should all feel welcome, valued, comfortable, and safe at our locations. We hire the best and strive to include everyone in our success.
Core Competencies
Customer Service Decision Making and Judgement Leadership Communication
Job Duties
Demonstrates and leads PURE’s Values and Service Effectively meets and exceeds casino budgetary operational standards Effectively manages and leads table games staff to achieve and maintain a high level of job performance and exceptional customer service Initiates Staff development and training Assists in the facilitation of the recruitment process and provides department payroll functions Uses effective time management skills and ensures adequate staffing levels to meet business needs Ensures the casino is operated in accordance with the AGLC Casino Terms and Conditions Builds strong working relationship with Advisors, Charity Workers, and Volunteers Contacts AGLC of all suspicions or evidence of cheating at play, theft, monetary discrepancies, or other illegal activities Ensures the proper P&P for storage and security of all gaming assets Reports any error or procedural irregularities in games operation to the appropriate persons Ensures all table games are being run smoothly and efficiently Acts as a role model for employees and fosters teamwork, employee morale, motivation, and open communication Additional duties or responsibilities as required
Requirements
Post- secondary education in business or a related field is an asset Minimum 3 years of gaming experience as a Games Manager Minimum 1 year of experience as a Pit Manager Strong understanding of overall casino operations Strong knowledge of AGLC Terms and Conditions Proven leadership skills and business acumen Working knowledge with word processing, spreadsheets, email, Internet navigation, and presentation software Willing to work all shifts Excellent verbal and written communication skills Exemplary customer service skills
Work Conditions
Stand, sit, or walk for an extended period or for an entire work shift Must be able to carry out light cleaning duties Must be available to work all shifts including evenings, weekends, and holidays Must be able to work in a fast-paced working environment-
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