Financial Aid Assistant

7 months ago

Surrey, Canada Kwantlen Polytechnic University Full time
Kwantlen Polytechnic University   KPU offers all learners opportunities to achieve success in a diverse range of programs that blend theory and practice, critical understanding, and social and ethical awareness necessary for good citizenship and rewarding careers.  KPU strives to implement initiatives that will attract, support, engage, and retain KPU’s people and create an environment where all employees see themselves as contributing to student learning.     JOB OVERVIEW:  FINANCIAL AID ASSISTANT   Reporting to Coordinator, Student Financial Assistance this position is responsible for responding to student inquiries and provide guidance and advice regarding student awards and financial assistance programs; review student applications for awards and financial assistance; process student information and data related to Financial Aid Assistant and government financial assistance programs.      EDUCATION AND EXPERIENCE
  •  A minimum 2 years of post-secondary education – bachelor’s degree preferred – accompanied by a minimum of 2 years related experience in a post-secondary setting.  
 QUALIFICATIONS
 
  • Demonstrated experience working with student awards and financial assistance programs inclusive of ABESAP/AUG, government student loans and grants.
  • Demonstrated customer service experience in a fast-paced complex setting dealing with sensitive situations calling for the use of empathy, diplomacy and tact in the delivery of information.
  • Demonstrated ability to communicate patiently and effectively with a diverse range of people and situations.
  • Excellent oral and written communication skills.
  • Demonstrated working knowledge of the Student Banner system, or a similar student records system (e.g. Colleague, PeopleSoft).
  • Proficiency with Microsoft Office (e.g. Word, Excel) at an Intermediate level.
  • Minimum of 35 wpm keyboarding skills with an error rate of less than 10%.
  • Aptitude for exacting and precise work; must be detail-oriented.
  • Excellent organizational skills, demonstrated ability to problem solve and ability to set priorities and multi-task.
  • Demonstrated ability to handle confidential information appropriately.
  • Ability to work independently, exercise good judgment and demonstrate initiative.
 

For more information, click     for the full job description.

Please note: As per the KPU-BCGEU Collective Agreement, qualified internal applicants within the BCGEU bargaining unit are given first consideration in filling this position. Internal applicants must apply by 11:59pm on the internal closing date in order to be considered as an internal applicant. Internal applications received after the closing date will be considered as an external applicant.

Salary Information

Annual salary increases are based on hours worked and anniversary dates

 

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